0 Replies Latest reply on Feb 3, 2016 12:45 PM by caiobarbosa

    DLP Client is preventing users from saving the data to a file from Shared folder

    caiobarbosa

      Dear,

       

      DLP Client is preventing users from saving the data to a file from Shared folder the network..

       

      Descrição:   

      A - Users access the files from a mapped drive. They can open it and edit it just fine, then users save the files.

      R - When users save the changes to the file, an error is displayed:

       

      "The file 'INFOSEC_____.xlsx' has been modified by another user since the last time it was saved. What do you wish to do?"

       

      * Salve a copy ---> it will allow to save a copy to local hard drive.

      * Substitute the modifications ---> the same error message pops up again.

       

      DLP Client (Agent) is preventing users from saving the data to a file from Mapped folder.

      T - By uninstalling the DLPe Agent from the client machine, this issue does not occur.

      --Customer was asked to perform the following tests:

       

      1) Disable each rule in the HDLP one a the time and see if such error still persist.

      2) Disable "McAfee DLPe" services one a the time locally (client machine) and see if such error still persist.

       

      - customer disabled all rules but issue still persists

      - cusotmer is able to save files but still got error messages

       

       

      Vesion de ePO 5.3.1

      DLP 9.3.500