2 Replies Latest reply on Oct 7, 2016 1:44 AM by smashing

    Evidence files cannot be retrieved from share

    smashing

      Hello,

      I have a problem retrieving evidence files from a share:

       

      1. Permissions are set according to the manual.

      2. ePO Server Computer object is added with full control

      3. Firewall rules are set

      4. Encrypted Files and Folders are created on the share by the service account

       

      Permissions evidence.png

       

      Unfortunately retrieving the evidence files withing the GUI isn't working.

      "Evidence File not available"

       

      Thanks for your help!

       

      My setting:

      ePO: 5.3

      DLP: 9.4

      NTFS share is on a different Server