OK best to report ie submit the file as per
Allow 4 days and if issue not addressed post back here with the analysis ID number you receive as a reply to the email. If no reply well you did something wrong of file >10Mb or server down so post here as well. Moving this to Corporate user area as it appears you have an enterprise install is that correct the submission path I showed will work for enterprise as well.
Moved to Home User Assistance as this is LiveSafe.
Whoops sorry all