7 Replies Latest reply on Jan 11, 2016 12:13 PM by petchi

    agents turn to superagents

    stickman

      Hope you guys can help me with this one. I am quite confused myself why this is happening.

       

      Agents seem to be changing to Superagents on our EPO although policy not set to convert to Superagents. I have checked all policies and they are all correct. See screenshot below when I modify Agent General Policy on single system.

       

      Capture.PNG

       

      Anybody got an idea why this is happening? Only way to solve it is to delete system from EPO and tick remove agent on next communication. I do not want to delete systems from EPO all the time to solve this.