It is not uncommon to not receive a daily update in some instances, Holidays etc. However in your case, to not be updated since July? First of all make certain you are current and up to date with all of your Windows Updates/Add-ons.
To include Internet Explorer, even if you elect not to use it. McAfee and other important programs require it to be,in order to function properly. Also make certain you have the latest Adobe Flash Player installed, pay close attention to the optional offers and uncheck.
By it being so long since last being updated, I am uncertain if running the MVT will resolve your issue? However you can try http://mvt.mcafee.com/mvt/en-us/downloadindex.html.
If that fails to resolve your issues, you may find it beneficial to do a Uninstall/Reinstall. Remove your McAfee Software from your Control Panel/Programs and Features/Restart. Then run the McAfee MCPR Tool/Restart and go to your account and download/reinstall.
Also before installing your Software, you may want to run Malwarebytes (Free) to make certain you have not contracted any Malware. Pay close attention to details in regards to keeping it (Free) Anti-Spyware/Malware & Hijacker Tools
All the Best,
Also make certain your Internet Time is synchronized and correct.
I contemplated mentioning a work-Around involving 'Access Protection'. However due to it being so long between being updated, chose to offer these suggestions.
.....and double-check your subscription is current - right-click the icon by the clock and select "Verify Suibscription".
Also, if you have recently run any registry cleaners, this may be the end result.l I do not recommend them.
A reinstall as suggested by Catdaddy will probably fix it.
Mcafee came already pre-installed on my Acer desktop PC. I followed the links but there is no link for Acer. As far as I am aware the only way to be able to reinstall would be to do a complete format of the C drive, is this correct?
You should be able to access your Acer Account by opening your McAfee UI, and click on 'View Details' under ' Your Subscription' It should display (Active) If you need to, copy your Acer Account Link to reinstall.
Also, there is no need to 'Reformat' C Drive.
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No need for that unless the operating system is messed up totally, just follow the instructions here (as previously linked): TS101331
Those download links at the end are for US customers. If you can't locate your online account call UK Customer Service and they will hopefully find it for you.
It's a free phone call. Use Account Information, then Phone options. I just checked - it's a 5 to 10 minute wait.
If you have difficulty reinstalling then Technical Support options above will help, also free by phone.
2 helping hands are better than none..... ;-)
I've looked under the Mcafee ui and it says my subscription is active and new sub is due 15/10/2016. I have gone onto the Mcafee web site and by the look of it under "my products" I can reinstall the software from there. Would that be correct?