As we mods do not use this product i have pinged a tech to reply. If no reply in say 2 days (he might not be working those days post back and I will escalate the issue.
Just checking if GPS is enabled on your child's device. GPS should be kept ON all the time to get Real Time location of your kid. Also make sure that the profile settings for your kid does not allow to toggle Location settings such a GPS.
I have checked with my kid's iphone and GPS is enabled.
Back to the map, it still shows location of my daughter "a week ago". It does not function at all.
we are working on a fix that will update the last updated time stamp (the part that you have circled in red). the actual location does get updated and what you see on the map should be accurate for your child's location even though the time it says it last updated is not correct.
Marking this discussion as Assumed Answered, as it is over a year old. Locking it