So it looks like I'm going to have to be one of those people.
You know the sort. The type that join an online community and then proceed to instantly post a hate-thread posting how bad something is. Maybe I should ellaborate more though in which case I shall completely reword my segway to this...
It would be seen as more common practice for a person to ask a question of the community and then contact support directly if their question wasn't answered. Things are gonna be the other way round for me.
So I'm sure plenty are aware now that the TrueKey software is replacing SafeKey and that SafeKey will be utterly discontinued at the end of this month. Well, I had a subscription for LiveSafe which I'd grabbed with my old Acer laptop (before I came into a teeny bit of money as a stroke of pure luck and grabbed myself an MSI Dominator Pro G) this came bundled with SafeKey which by now is dated and extremely subpar compared to other password managers out there. I never had the SafeKey purchase change to the five TrueKey licenses I am apparently eligible for with an active LiveSafe subscription and so smelling a rat I contacted customer support about this. Customer Support got back to my via email instructing me to have words with tech support. Any sane person with half a brain would take this to mean I was right and this shouldn't be happening. So I went ahead and contacted tech support...
...Several phonecalls with them and eventually I was pretty much told to "wait and see" or "give it time" to put it another way. I did such. Still no change. I grew impatient as I had used TrueKey with the trial/freemium version and it is quite easily the best password manager I've ever used. Randomly while perusing the web I came across a link that offered McAfee Internet Security to me for a price slightly cheaper! than what A year's premium subscription was to TrueKey on it's own!! "Bloomin' 'eck", I thought. "It's blinkin' worth subscribing twice for that price!" and so I bit the bullet and purchased a different, separate subscription to Internet Security just for the sake of having TrueKey (and keep in mind I already mentioned the special price was cheaper than a separate purchase of TrueKey would have been not to mention it would get rid of the irritating "via Acer" branding).
Enter the next problem. None of the installers would work for me! They would fail over and over consistantly!! I contacted tech support chat regarding this and fully explained the situation to them (about as well as I have to you guys) and then after the "support" personnel had taken control of my machine they proceeded to highlight that I already had LiveSafe installed (which I'd done in the meantime until I could get those installers working) which had absolutely nothing to do with my issue in the first place! He then proceeded to inform me it was likely failing because I already had LiveSafe installed (even though I had already mentioned I didn't have it installed when I first tried the installers.) This was utter rubbish however as the McAfee installer will remove any existing McAfee software/subscription prior to you installing the new one. A paid professional should be fully aware of this. He then informed me they do not let people have two subscriptions running at any single time which I then took his word on (but have since also discovered to be complete tripe). I lost my nut at this. I began raging at him somewhat and informed him "well in that case I want to be refunded the money I just wasted on the Internet Security subscription and be granted the TrueKey licenses I was entitled to. More empty promises at this and we just seemed to be going in circles at which point I terminated the session. After this I vowed to myself never to use another McAfee branded product. I was disgusted. However, this turned out to be a word I'd soon go back on.
Lo-and-behold the next day as if by magic BOTH installers (for Internet Security AND TrueKey) work and install first time without a hitch! Funny that then, eh? How apparently I couldn't use my newly purchased Internet Security subscription as I already had an active LiveSafe subscription yet suddenly here I was rocking my unbranded Internet Security suite. Which also appears to have unlimited device support which I thought was meant to be the whole pull of LiveSafe anyway.
Well, I've since decided I was too rash to decide to never use any of their products but I still don't trust their customer support and am unlikely to ever do so. Also, as an afterthought, my still active LiveSafe subscription still only shows SafeKey acess even though the product is drawing even closer to obsolescence. Shame I can't claim a refund on the LiveSafe sub after all this time.