Two questions did you try a clean remove and reinstall? Your install could have been corrupted.
Also before that best if you run several of these scanners mentioned here
I would suggest getsusp ensuring your email is in the preferences it will send unknown files to McAfee
Malwarbytes ensure you use the free Verison not the trial as mentionrd in the write up
see if they can clean up anything you seem to have caught if that is what happened.
Those folder in the most part agree with my installed folders.
If I may add also, after making certain you have no Malware Onboard. Please make certain you are current with all Windows Updates/Add-ons to include Internet Explorer. McAfee and other important programs require it to be.
Especially since you reverted back in time.
All the Best,
I'm working on downloading the recommended tools. Thanks!
Note: I've tried to restart my computer in safe mode by tapping F8 several times, and it always just freezes on the black Dell logo screen. Nothing else happens, leaving me with no choice but to turn off the computer and restart in regular mode.
GetSusp ran and found 4 suspicious files, but every attempt at sending the report to McAfee has failed. Any thoughts?
Did you enter your 'Email Address' under (Preferences) within the User Interface before scanning?
I entered my email. It's still not working.
And even after all of the scans, my firewall and screening still won't turn on.
I tried to turn on Windows Defender to fill in the gap while McAfee freaks out, but it is responding the same way: I click on it, the circle spins for a second, and then I am returned to the desktop. Can anyone help?
What operating system is this and are you totally up to date, including parts you may not ever use, for instance Internet Explorer...?
What programme were you trying to retrieve by using System Restore? SR isn't always successful at retrieving outside programs as it really is more for returning the system files to a previous state.
Did that programme turn up OK in the end?
Make sure your system clock is accurate, both day and date and time-zone.
There is an alternate way of reaching Safe Mode by clicking Windows Key + R and type in msconfig and click OK, OK any prompts. Then go to the Boot tab and select Safe Mode, Normal, Apply and OK and restart.
You'll need to repeat that process to return msconfig to normal (uncheck those options > Apply and OK) once you've finished whatever it is.
If this is Windows 8, 8.1 or 10, never turn on Windows Defender when a 3rd party antivirus is present as that can leave you open to infection.
Did the software uninstall tool and then a subsequent reinstall from your online account succeed?
I have Windows 8. Recent updates have failed. I tried to retrieve Cyberlink PowerDVD, which came with my computer. There are currently many files that say they're the PowerDVD application, but none of them work. I can't tell what those files are supposed to look like, but they are in chaos right now.
My clock seems to be correct.
I tried to remove McAfee (which says it was just installed on 12/13/15) using the Windows program uninstall, but it won't work. This little gem keeps popping up:
I'm downloading the MCPR right now, and I might try to run it without uninstalling following the instructions in the first response (deactivating my device).
Thanks for your help! Any more thoughts?