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We have the same exact problem. It also causes our remote users to loose their VPN connection. Have you heard anything?
Try update VS 8.5i to Patch 5...
Have you added the process to the low risk processes and disabled the read scan ?
... VS8.5i Patch 5. Util maxing at 100% (or just under) just to open Word 2007. Seeking solution.
I have this problem too... any news?
I have a call open with them.... its taken 10 days for them to pull their finger out and actually look at issue rather than just ask for log files etc..
I'll update thread when I have more news...
I'm having the same problem with a few PCs that I had edge sight loaded on. All report CPU usage of 90+ % and about taking 80 megs worth of memory. I don't have patch 5 loaded but does this seem to take care of the issue?
I also have this same issue. My call has been open for nearly 6 weeks now :(
It doesnt seem to affect all PC's only about 20-30% of our estate.
Only had the usual responses, upgrade to VirusScan Patch 16, EPO Agent Patch 3 and EPO Server 3.6.1.
I have done all but the server upgrade at the moment with no success at resolving the issue.
had this problem for myself, and tried anything just when i was about to format my full pc and start all over again, i thought what whould a bios reset do, and well it worked.