2 Replies Latest reply on Dec 4, 2015 10:59 AM by jhall2

    Windows phone will not charge while DLP rules are active

    davehick

      Hi

       

      Currently we have mobiles blocked using VID and PID, with a general block on Mass Storage devices.

       

      When users plug in there mobile devices, they will not charge. Their is a knowledge base article that has a "fix" but this hasn't worked:

       

      https://kc.mcafee.com/corporate/index?page=content&id=KB82264&impressions=false& act=RATE&actp=null&viewlocale=en_US&newguid=47ab6b9107ed45f598600242343c18f5

       

      Has anyone come across this issue before?

       

      Edit: DLP is v9.3