5 Replies Latest reply on Apr 11, 2017 9:36 AM by vicente.datec

    OSS frequently unregister

    mrseagull

      We’re having an issue where our offload scan servers keep unregistering with the SVA manager. The “OSS Registration Events” query reports “OSS heartbeat timeout”.

      This is causing our clients to offload to one of the two OSS, overloading its capacity.

      OSS Query.PNG

      EPO 5.3.0 Build 400
      Agent 5.0.2.132
      MOVE 3.6.1.141
      OSS 3.6.1.141
      SVA 3.6.1.175

      Please let me know if you need and additional details

        • 1. Re: OSS frequently unregister
          mrseagull

          More info: Sometimes the OSS can't reach the SVA, the logs read:

           

          U.1372.2620: Nov 23 2015:10:35:36.228:   SYSTEM: curl.c      :  429: curl_easy_perform() failed: Timeout was reached err = 28

          U.1372.2620: Nov 23 2015:10:35:36.228:   ERROR: svc_curl.c  :  218: Unable to register oss server with broker. Err = -1 (OS defined error code)


          Currently, one of the two is able to connect, but the other is getting the error above.

           

          No firewalls are active on the OSS clients.

          • 2. Re: OSS frequently unregister
            mrseagull

            Three months later, still no improvement.
            Anytime we need to restart the OSS, we have to fight to get more than one registered at a time. The only way we can get it to work is to use the generate certificates task and reboot both OSS, and even that is hit or miss...

             

             

            U.1372.2628: Feb 23 2016:12:02:33.571:   SYSTEM: curl.c      :  429: curl_easy_perform() failed: SSL connect error err = 35

            U.1372.2628: Feb 23 2016:12:02:33.571:   ERROR: svc_curl.c  :  218: Unable to register oss server with broker. Err = -1 (OS defined error code)

            U.1372.2628: Feb 23 2016:12:03:04.977:   SYSTEM: curl.c      :  429: curl_easy_perform() failed: Couldn't connect to server err = 7

            U.1372.2628: Feb 23 2016:12:03:04.977:   ERROR: svc_curl.c  :  218: Unable to register oss server with broker. Err = -1 (OS defined error code)

            U.1372.2628: Feb 23 2016:12:03:36.383:   SYSTEM: curl.c      :  429: curl_easy_perform() failed: Couldn't connect to server err = 7

            U.1372.2628: Feb 23 2016:12:03:36.383:   ERROR: svc_curl.c  :  218: Unable to register oss server with broker. Err = -1 (OS defined error code)

            U.1372.2628: Feb 23 2016:12:04:07.774:   SYSTEM: curl.c      :  429: curl_easy_perform() failed: Couldn't connect to server err = 7

            U.1372.2628: Feb 23 2016:12:04:07.774:   ERROR: svc_curl.c  :  218: Unable to register oss server with broker. Err = -1 (OS defined error code)

            • 3. Re: OSS frequently unregister
              jesus.deleonluis

              Hello mrseagull,

               

              It seems this issue is fixed with Hotfix MOVE AV Multi-Platform 3.6.1 Hotfix 1112968.

               

              Please, take a look of this KB Unable to register oss server with broker. Err = -1 (MOVE MP 3.6.1 OSS is unable to register with SVA Manager)

               

              Cheers,

              JDL

              • 4. Re: OSS frequently unregister
                mrseagull

                My offload servers currently use 3.6.1.265, I updated them in January to attempt to fix this, and I believe that hotfix is in 3.6.1.253.

                 

                If this is correct, that hotfix did not resolve the problem.

                • 5. Re: OSS frequently unregister
                  vicente.datec

                  you need this "MOVE AV Multi-Platform 3.6.1 Hotfix 1112968"