Hopefully soon some one with more expertize will address your issues. As Myself and other Mods do not utilize Mac Products, I apologize for being incapable to assist you. However I will ping an Enterprise Moderator whom is most capable of offering his assistance.
Being geographically located , will depend on how soon he can respond. If you can possibly 'Direct Message' him, Artfulbodger's Blog Ie, Richard Carpenter may be more expedient.
Having said this, I have pinged him to assist you at his earliest assistance.
To further assist you please see:Artfulbodger
Wishing you all the very Best,
Volunteer Community Moderator
1 of 1 people found this helpful
Sorry for the delay, I just wanted to check that the package from McAfee did or did not install before I made contact.
I have built a Clean OSX 10.11.1 machine from the AppStore recovery and have successfully installed LiveSafe. I used the McAfee-MacInstaller-3.3dmg file from the My Account download page.
Phase 1 is the Software Compatibility Checking phase (preinstall checking), before the installer Downloads the full install set.
Could you check the OSX logs in
/var/log/install.log - OSX installer log
/var/log/MasterInstaller.log - McAfee Installer log
around the time you launched the installer for any errors, for example the error generated prior to entering the serial number looks like:
ERROR : No Serial Number Found!
MainWindowController: ERROR : Activations failed with error 3!
and after the serial number is entered in the UI the following line is written:
Activation succeeded with serialkey XXXXXXXXXXXXXXXXXXXX
MainWindowController : SUCCESS : Manual activation successful!
Volunteer McAfee Moderator
Certified McAfee Product Specialist - ePO
Thank you Rich