Thanks for bringing this to our notice. We shall try to reproduce and update you. Please make sure that there are no host file entries for mvt.McAfee.com and download.mcafee.com. And delete the browser cache and try again once. Let us know the browser you are using and its version.
Smart Tools QA
Hi Shanthi, thank you for the quick answer.
what do you mean by "Please make sure that there are no host file entries for mvt.McAfee.com and download.mcafee.com."
edit: ok I found the Host file on my system, and there's no such entries.
I'm using firefox 42.0 (up to date) and my browser cache is empty (I use a tool which clean it automatically btw)
It's strange because MVT was working fine a few weeks ago..and I didn't install any software since then (except updating to FFox 42.0)...
could FF be guilty? I also tried to reinstall the previous MVT just to see if, but when I run the setup nothing happens.
I had exactly the same problem a few days ago, and got the same error when clicking the link to download the new version.
I don't know if this will help I tried downloading MVT from https://mvt.mcafee.com/ (the newest version is 220.127.116.118) and after installing it worked normally.
I tried this link but same issue, I have no probem to download the setup, I get it, but as usual, it seems to start installation (tells me that it could last 2min..blabla)
but it fails before finishing intallation, and I get the same popup message I've added to my first post.
as I'm trying different ways and links...I also tried HTTPS://download.mcafee.com but FFox notified "this connection is not certified"
just to see if setup downloaded from there would work.. but nothing.
it's weird..I'm wondering what doesn't work
thank you (at least I'm not the only one,so it's probably not my pc config)
I'm using Total Protection on Windows 7 SP 2.
Windows 7 is only at SP1 b.t.w.
Uninstall McAfee Virtual Technician via Control Panel > Programs and Features
Reinstall from https://mvt.mcafee.com/
This often happens when the installed version is really old, no worry. It's very simple to fix.
oooops, of course SP1 indeed (it's because I have another pc using XP SP2)
I already uninstalled it just after the first failed attempt with the new version.
that's why I'm stuck, I've checked almost everything I could.
I tried https://mvt.mcafee.com/ no problem to get the setup, but the installation fails again and again.
do I need Java to be installed on my pc or activate Flash?
I also noticed several weird stuff :
, when I download from https://mvt.mcafee.com/ the box shows that this file is downloaded from this adress :
http://download.mcafee.com .. but now if I type this adress in my browser I get a blank page with "File not found."
here's a screen cap from the box :
I can even not install it from here (french) http://mvt.mcafee.com/mvt/fr/downloadindex.html
(if someone can try it, to let me know if it works, I would be very grateful)
and when I try this adress http://www.mcafee.com/fr/downloads/free-tools/virtual-technician.aspx
I get this :
so I scan and then this is what I get : it's in french the translation is bellow :
"We recently revamped our website. The page you are looking for has moved. Please update your bookmark. You will be redirected to the new page in 10 seconds. If your page is not updated automatically, please click on the following link:"
guess what?.. redirection doesn't work, even after 30s,.. and theres no link provided below as said...
it's not april fool yet.. isn't it? hum.. I start wondering, (candid camera??)
so as Mcafee is changing its website...it's like something is missing (?)
I'm very sorry for all the screencaps, but it's the only ay to show what I see.
Don't worry about the screencaps, I quite understand.
It works from that French download link you posted above, see attached.
Did you completely uninstall MVT and reboot?
You should perhaps contact Technical Support directly.
However I see for Belgium it is only open Lundi a Vendredi.
(Excusez moi, j'est perdu l'habitude.....)
Terrible news coming directly from Paris at the moment.
MVTInstaller.exe 944.9 K
I forgot your other question, Yes you need Java & Flash installed.
oh, if it works for you, so he problem is somwhere else
yup I uninstalled it yesterdy so I already rebooted.
I'll recheck and yes if it doesn't work I'll as for support..
et voilà,..the week end IS the week end here
I'll wait, it's not a critical issue anyway, no securtity issue so to speak
but as MVT is very useful, Id love to see it working fine again.
terrible new? I don't know, I didn't check the news, but I'm gonna check that. :/
ohhh shh....I'm discovering, I don't know what happened exactly but this is serious! damn what a nightmare!! ://///
ohh well, now I'm sure it's because I don't have java installed. when I saw the the new MTV window, I thought about that
but wasn't sure. as Flash is activated,.. I don't see any another reason.
ok so I install Java now and I'll probably be able to check this issue as solved in a few minutes.
Edit: Java is installed, but nothing new, always the same result, the problem is somewhere else,so, I'll ask for support, they will find out by checking my logs I guess this can wait, ..I'm not onto that for tonight anyway... ;//
thanks a lot!