We have a user who is on a MAC outside the Network and he is trying to plugin a Flash Drive and a Kindle into his MAC and it is being refused.
In the DLP Incident Manager I can see the user being refused access and here the Username is just user1 whereas other users are on the domain so they have the format domain/user.
The USB Serial Number is added under USB Policy and PPDD – Excluded Plug and Play Devices
An exception has been added to the ePO and AV was updated but he still has problems.
I clicked the McAfee Agent and Update Security but it makes no difference.
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