0 Replies Latest reply on Nov 12, 2015 10:17 AM by daithi_dearg

    Exceptions for USB on MAC off the Network


      We have a user who is on a MAC outside the Network and he is trying to plugin a Flash Drive and a Kindle into his MAC and it is being refused.

      In the DLP Incident Manager I can see the user being refused access and here the Username is just user1 whereas other users are on the domain so they have the format domain/user.

      The USB Serial Number is added under USB Policy and PPDD – Excluded Plug and Play Devices

      An exception has been added to the ePO and AV was updated but he still has problems.

      I clicked the McAfee Agent and Update Security but it makes no difference.

      Any suggestions?