1 2 Previous Next 10 Replies Latest reply on Oct 31, 2015 4:10 AM by catdaddy

    Total Protection Crashing IE

    drekmonger

      A couple weeks ago a Lenovo T61 running W7 Pro 32-bit started crashing every time IE11 was opened.  The IE11 page showed:

       

      Internet Explorer has closed this webpage to help protect your computer

      A malfunctioning or malicious add-on has caused Internet Explorer to close this webpage.

      What you can do:

      Go to your home page 

      Try to return to yahoo.com 

      More information 

       

      Windows Data Execution Prevention detected an add-on trying to use system memory incorrectly. This can be caused by a malfunction or a malicious add-on.

      Other things you can do:

      Go online to learn about the Data Execution Prevention (DEP) security feature

       

      The Windows error box showed:

      Problem signature:

       

      Problem Event Name: BEX

      Application Name:         iexplore.exe

      Application Version:     11.0.9600.18057

      Application Timestamp:              55f8d3e4

      Fault Module Name:    StackHash_0a9e

      Fault Module Version: 0.0.0.0

      Fault Module Timestamp:          00000000

      Exception Offset:           00000000

      Exception Code:             c0000005

      Exception Data:              00000008

      OS Version:      6.1.7601.2.1.0.256.48

      Locale ID:           1033

      Additional Information 1:           0a9e

      Additional Information 2:           0a9e372d3b4ad19135b953a78882e789

      Additional Information 3:           0a9e

      Additional Information 4:           0a9e372d3b4ad19135b953a78882e789


      Event Viewer (Event ID 1000) showed:

       

      Faulting application name: iexplore.exe, version: 11.0.9600.18057, time stamp: 0x55f8d3e4

      Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000

      Exception code: 0xc0000005

      Fault offset: 0x00000000

      Faulting process id: 0x1778

      Faulting application start time: 0x01d1126776b845bd

      Faulting application path: C:\Program Files\Internet Explorer\iexplore.exe

      Faulting module path: unknown

      Report Id: b7663a48-7e5a-11e5-9614-00262df73e61

       

      Running IE without add-ons made no difference.  I could get to the Internet using Safe Mode with Networking.  To make a long story short - not malware.  Twice I used disaster recovery software to return to the 09/30/2015 state and could again access the Internet.  Once a McAfee update was run, though, I was in trouble again.  Once I unstalled McAfee from the computer, no problems.

       

      Today I installed Total Protection 2016 on a Lenovo W510 running W7 Pro 32-bit.  After installation, I got the same behavior.  No access to the Internet other than Safe Mode with Networking.  McAfee Tech Support worked with me to restore connectivity.  It appeared that one the main step the agent took was to reset the IE11 security settings for all four zones to default.  (A couple had not been at the default level before shat.)  Only after our session ended did I go into Firewall - Intrusion Detection.  The default setting is to have the line "Basic ... (recommended) selected but the box above it "Use Intrusion Protection" unchecked.  If I checked that box, IE11 would crash every time again.  I have no idea whether the default setting actually has Basic Intrusion Protection active or not.  In any case, checking that box brings disaster.  I have tested this conclusion on the T510 and get the same behavior.

      What's the deal?

       

      Drek

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