2 Replies Latest reply on Sep 23, 2015 8:16 AM by mcdave

    McAfee E-mail Scan Add-in Crashes Office 365

    mcdave

      It seems the McAfee Email add-in for outlook prevents our outlook from starting (crashes)

       

      We're using Office 365 ProPlus (V15.0.4753.1002
      VSE 8.8 Patch 6

       

      We urgently need a solution.
      Disabling the Add-in on outlook seems to be the only solution.bling the

       

      disabling the "On-Delivery Email Scanner" does NOT fix it, How can we (hopefully temporarly) disable the outlook add-in?

        • 1. Re: McAfee E-mail Scan Add-in Crashes Office 365
          wwarren

          For an issue that is not solved by disabling the feature, but is solved by disabling the add-in, then there is no easy workaround.

          Either the add-in must be disabled, or the email-scan feature removed (which can only be done via ePO by uninstalling and reinstalling with the command line setting to not install the EmailScan feature - see the Install Guide for command line info)

           

          To investigate the crash so it can be root caused, and if our code is responsible - addressed - then you'll want to capture crash dump information of the failure, and provide the dump to Support.

          • 2. Re: McAfee E-mail Scan Add-in Crashes Office 365
            mcdave

            Weird but reinstalling the Agent seems to fix the issue????????
            What has the agent to do with the outlook mail add-in???