3 Replies Latest reply on Oct 14, 2015 9:18 AM by catdaddy

    False Artemis!A5CD52C7CD9A

    elfusy

      I've been using a program called TurboHUD.exe for a long time now but today it was suddenly quarantined. I excluded the file from the scans but it continues to be quarantined. I've sent a email as well. Thanks

        • 1. Re: False Artemis!A5CD52C7CD9A
          Peacekeeper

          You should follow

          What To Do When McAfee Detects Software As An Infection - How to Submit To McAfee Labs & Appeal

          post the analysis id number you get with the submission reply email and if no fix in 4 days ask and I will escalate the case.

          • 2. Re: False Artemis!A5CD52C7CD9A
            dmeier

            Please follow the process outlined by PeaceKeeper next time.

             

            I have whitelisted the files, including the more recent version available on their website.  I have written a note to them as well, indicating that they shouldn't be naming the files (internally) as "notepad.exe" and "mspaint.exe".  This is a poor coding practice, and certainly causes confusion when people verify the intentions of their application.

             

            Here are the files I whitelisted:

             

            TurboHUD.exea5cd52c7cd9a15d67fb066c8335b74ff644,608
            TurboMGR.exe1cf6dd98f1e2afe71dbe30c70dee3131529,408
            TurboHUD.exeac2bfed672e300f7894380cee1dd172b651,264
            TurboMGR.exed35899c00eb262c7bd359bf1f5f74c05535,552
            TurboHUD.exef09c2d1ad4f2b307c2cfcaea096a9660652,288
            TurboMGR.exed35899c00eb262c7bd359bf1f5f74c05535,552

             

            - David

            1 of 1 people found this helpful
            • 3. Re: False Artemis!A5CD52C7CD9A
              catdaddy

              Thank you for the clarification David, as I and others were confused, if you will.

              For I surmised that the OP had submitted properly following the Guidelines/Instructions in the Faq.

               

              All the Best,

              CD