Discussion moved from Community Interface Help to VirusScan
The word rootkit in this context means it's stuck at the stage where it is checking for rootkits. Scans can take a long time, especially if there are many zipped or otherwise compressed files, or as could be the case, the hard drive is throwing up read - errors. Is this a hard drive or a solid-state drive?
Probably best to stop the scan (will take a while to do that) and then run the Virtual Technician to see if the software is faulty. http://mvt.mcafee.com/
Run some independent scans using Malwarebytes Free and perhaps AdwCleaner (see 3rd party link in the last link below).
If all else fails then I would contact Technical Support for help, it's free by phone and also linked below.
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Is this consumer as consumer has no patches that one can download? Just an idle thought
Thanks forgot that 1 as the issue was fixed months ago and is included in all windows 10 compatible versions of Mcafee.
Worth a go though