7 Replies Latest reply on Sep 12, 2015 8:28 AM by SafeBoot

    Need help cleaning or removing threats found on scans

    karenbff18

      I have McAfee Live Safe installed on my iMac. I set my preferences to "Clean" any threats found, or to quarantine any that it cannot clean. When I run a full scan over 200 threats are found. When I run the scan again, even immediately, the same 200+ threats are found again. Nothing is listed under Quarantined, nothing shows up in my history, except the date and time of automatic updates.

      I can find no instructions in the software about how to clean or remove these threats. I am asked if I want to pay $89 or more to have McAfee help me remove viruses and threats. NO, I want my software product to do what it is supposed to do - clean and remove the threats it detects when I run a full scan. Can someone please tell me how to find out what my software is doing with the threats it is detecting? Shouldn't there be a list of the threats found, and the resolution - i.e. they were 'cleaned' or "quarantined"?

       

      Thank you, Karen