May I ask, are you running the Consumer Version, or Enterprise Product?
My program is a client for primary school score system from Information center, bureau of Education Tainan
These are over 5000 users (teachers) use this system.
Maybe there are some teachers use mccafee
I check if this program be detected as maleware from virustotal.
Result like this
if teacher use mccafe, this is a problem.
I have report this false postive to avira and kaspersky. and they have confirmed this is a false postive.
So please remove this false postive from your virus database.
Did you Zip it and password protect your submission, using the word INFECTED?
You should receive a confirmation from McAfee Labs with a Analysis ID#.
I didn't mail the zip file,I mail the file download url.
Because I think this is Fasle postive detection.
I didn't use the word INFECTED. I used False Postive instead.
I didn't receive any confirmation from McAfee Labs with a Analysis ID# yet.
Use infected (small letters) anything other will cause the email to be ignored as mentioned in CD's first post
Please follow the instructions/suggestions to expedite your issue.Colleague Peacekeeper is quite correct, use the password infected ( in lower case letters). Otherwise it could lead to your Email to be ignored. That perhaps is the reason you have yet to receive a confirmation from McAfee Labs.
Perhaps I should have sent you this Faq instead: What To Do When McAfee Detects Software As An Infection - How to Submit To McAfee Labs & Appeal Please see the following instructions with-in this Guide.
When submitting samples via E-mail all samples must be packaged in a .ZIP file.
Additionally, any .ZIP file created must be password-protected (encrypted) using the password "infected" (minus the "") - using the basic or default zipping level - some compression software offers varying degrees. Failure to follow these guidelines will cause your submission to be rejected or ignored.
If you've done that properly an automated response should be received almost immediately, followed by a manual one, usually within 24 - 48 hours.
If you don't receive anything it either means the file was submitted incorrectly or the response is sitting in your Junk or Spam mail folders.
Please know that we are attempting to do our very best to assist you in getting your issue resolved. Should the case be after allowing the Appropiate time for McAfee to analyze/process your detection it is not resolved. We can contact McAfee labs on your behalf in a effort to expedite your case.
Having said this...In order for this to occur We need a Analysis ID# to furnish the Lab Technicians/Engineers in order for us to proceed any further.
All the very Best,