1 Reply Latest reply on Jan 21, 2008 12:00 AM by Hentie

    Product Conflict error

      Some systems within our enviroment failed to install the virusscan after the ePO agent was pushed out to these systems. Checking the logs I found the following errors.
      20080103093612 I #3556 Sched >>--CSchedule::AddTask
      20080103093612 i #3468 Script Can't get uninstall command from plug-in area.
      20080103093612 i #3112 Script Error occurred while uninstalling ???À.
      20080103093612 i #3112 Script Can't get uninstall command from plug-in area.
      20080103093612 i #3468 Script Error occurred while uninstalling ???À.
      20080103093612 i #3468 Script Checking for software conflicts.
      20080103093612 i #3112 Script Product Conflict: ???À will not be installed.
      20080103093612 i #3468 Script Product Conflict: ???À will not be installed.
      20080103093612 i #3112 Script Product Conflict: ???À will not be installed.
      20080103093612 i #3468 Script Verifying PatchDet.McS.
      20080103093612 i #3112 Script Verifying PatchDet.McS.
      20080103093612 I #344 Manage DoesSoftwareExists SoftwareID=VIRUSCAN8600
      20080103093612 W #344 Sched Plugin checking: error -1011, SoftwareID = VIRUSCAN8600
      20080103093612 E #344 Sched <<--IsSWInstalled hr=-1011(0xfffffc0d)

      It currenlty seems to be only on 64 bit systems, running windows 2003. There are 64 bit systems that have no problems running and installing the VirusScan.

      Installing VirusScan manaully, the errors in the logs persist but VirusScan are updating.
        • 1. Still continuing
          This weekend we had 4 x64 systems reloaded. The same problem as discribed above is happening.
          I am unsure if this could be because of an ePO patch causing this problem. CMA version 3.6.0.569 and CMA version 3.6.0.574 and CMA version 3.6.0.453
          I know ePO Patch 3 is causing some problems in ePO, causing ePO reports on infections not to display the path of file.