All I can do here in the community is alert Technical Support to contact you here in this thread, not sure how long that will take.
Did you try calling them back and escalating that ticket?
Did you attempt to ask for escalation to a Higher Tier Technician? During the interim I can take your Service Request number and contact someone on your behalf.
McAfee Community Moderator
Please if you can escalate this issue, that would be fantastic.
I've emailed for help, but your ticket can only be escalated by you calling them yourself.
Colleague Ex_Brit is correct. You would have to contact Technical Support again, and furnish them your Service Request number, and personally ask for it to be escalated. During the Interim, I also have emailed someone on your behalf for assistance.
I just got an acknowledgement to my email so they know about it at least.
I reviewed the email account under the SR 1814598810 and found that none of the license is being used. Here is what I would suggest.
Go to the machine where you need to Install McAfee
Log on to https://home.mcafee.com using the email and password.
Click "My Account" and select protect this PC
Download the installer and run it.
If it prompts for a serial key, look for it from Download page
If there is any issue during the Download/Install phase please post back the exact error message for me to interpret.
I am finding it incredibly difficult to get my point across.
The issue is not just with the user account mentioned in SR 1814598810.
It is happening on all new fresh installs on customer computers.
The scenario explained in my initial post is general behavior for all the computers we set up for the customers.
Got it. Please help me with the screen shot of the error message so that I can figure out if it is during the Download phase or the Install phase.