This is a known issue and a fix is due soon. It's being beta tested as we speak.
There are a number of similar threads about it here.
If the software isn't updating at all, open the user interface and click Navigation
Go to General Settings and Alerts
Open Access Protection
Turn if off, click Apply.
See if the software updates within the next 24 hours or so.
This is only a temporary fix as Access Protection should be on.
Thank you so much Ex_Brit.
I've spent so much time over this issue that I didn't have a chance to read the forum messages. Wondering why the techs wouldn't tell me this?
I can only apologise on their behalf. The front line probably wouldn't realise that it is being looked after at a higher level.
If you'd asked for escalation then it would probably have come to light.
Anyway, hopefully soon it will be fixed.
Is it updates are not happening (the AP issue above) or the blue thingy on the shield say updating 100% and you open it and it say you are up to date?
How will I know if the matter has been fixed and updated?
When SecurityCenter updates to v14.0.5042 (Check "About".)
That should happen in the coming weeks.
Thank you Ex_Brit.
Peackeeper, It has sort of been both scenarios if I understand you correctly. I first notice the blue thingy hanging on the shield and have seen "checking for updates 0%" or "updating 100%" and when I click into the update it then finally completes and the blue thingy disappears.
As Peter says your build should show 14.0.5042 or better.
If we get told it has come I or another mod will try to post in several of the threads that mention it.
The updates not happening issue I pointed the techs to again yesterday This is the main thread for updates requiring Access protection to be disabled before doing a manual update. Oh some find that doing 1 such update then restoring AP to enabled fixes the issue. Of course it is recommended that you always reenable AP after trying to update with it off.
The tech is now in the thread after log gathering
Now something else weird started happening. I have my Scheduled Scan set to start weekly on Friday mornings at 10am (only). Last night I happened to notice that it was running when it shouldn't have so I cancelled it. Then I ran McAfee Virtual Technician which found one registry error so I fixed it. This after doing a few reinstall of McAfee and a "refresh" of Windows 8.1. Afterward I checked and saw that the Security Center had upgraded Sept 1st to build 14.0.4121 and then turned the laptop off for the night. This morning I turned it on at 6:45am and within minutes the Scheduled Scan started (off schedule) and I cancelled it and ran Virtual Technician again this time with no errors. With all the time I'm spending on these issues I'm starting to get extremely frustrated.
Any further suggestions other than to patiently await the upgrade to 14.0.5042 of Security Center as you both suggested?