Hello, I'm new here so please forgive me if I don't get this right.
Since the beginning of August, I've been having problems with my McAfee software. I've contacted technical support twice in regards to this issue and both times the rep remotely accessed my PC.
Let me start by saying that the problem has to do with updating what I believe are updates to virus definitions however I could be wrong.
Just to let you know, I am running McAfee Security Center SE from AOL Version 14.0, Build 14.0.1029. Basically the software will not automatically update, and I have to manually install the updates. But when I do install an update, I receive the following error message "McAfee cannot update your software, please check your Internet connection" (Refers To TS101370 as found in the FAQ and search section of the McAfee website).
Of the two sessions with the tech reps, the first one went into the registry and made some changes. After that, things worked fine for a couple of days, then the problem returned. With the second session, the tech rep also went into the registry and also performed some diagnostic tests which according to the rep determined that it's my ISP, and I need to contact them.
When I contacted my ISP (Verizon), they found no problem. After finding this out, I uninstalled and reinstalled the software. After the software was reinstalled, there was an update. Then the software worked fine for a couple of days. Shortly after that, the problem returned again. So I repeated the process of uninstalling and reinstalling the software a second time and the same thing happened again. I uninstalled and reinstalled a third time, and once again after a couple of days the problem returned.
I find that the problem occurs after a restart or shutdown of the PC. What I would like to know is there an issue with the update that downloaded shortly after the reinstall, or is there some other unknown issue and in either case what steps do I need to take to resolve this issue once and for all so that the software functions properly.
If anyone on the forum can help me with this issue in some way, it would be very much appreciated.