2 Replies Latest reply on Nov 6, 2015 1:55 PM by nuerdaz

    Software Manager (ePO) download error

    erikgillespie

      We are having an issue updateing the software on our ePO servers.

      as you can see below we are getting an error "The downloaded file is invalid. (error=10000)"

      we are getting this issue starting at 12am this morning and on both our primary and test environments.

      Running epo 4.6.8 and 5.1 respectively.

      What could be causeing this and how can we resuolve.

       

      Thank you

       

      Server Task Log Information  

      Name: Download Software Product List
      Source: Software Manager
      Start Date: 8/27/15 9:08:05 AM
      Duration: Less than a minute
      User Name: gillesem
      Status: Failed

      Log Messages Subtasks

      dummy 8/27/15 9:08:05 AM  Started: Download Software Product List 
      8/27/15 9:08:05 AM  Downloading product list. 
      8/27/15 9:08:06 AM  Downloading file C:\PROGRA~2\McAfee\EPOLIC~1\DB\licensed_products_list.xml.tmp. 
      8/27/15 9:08:06 AM  Downloading file C:\PROGRA~2\McAfee\EPOLIC~1\DB\trial_products_list.xml.tmp. 
      8/27/15 9:08:10 AM  Successfully downloaded file C:\PROGRA~2\McAfee\EPOLIC~1\DB\licensed_products_list.xml.tmp. 
      8/27/15 9:08:11 AM  Successfully downloaded file C:\PROGRA~2\McAfee\EPOLIC~1\DB\trial_products_list.xml.tmp. 
      8/27/15 9:08:11 AM  The downloaded file is invalid. (error=10000) 
      8/27/15 9:08:11 AM  Downloading Translation Strings 
      8/27/15 9:08:11 AM  Downloading file C:\PROGRA~2\McAfee\EPOLIC~1\DB\product_strings.xml.tmp. 
      8/27/15 9:08:11 AM  Successfully downloaded file C:\PROGRA~2\McAfee\EPOLIC~1\DB\product_strings.xml.tmp. 
      8/27/15 9:08:11 AM  The downloaded file is invalid. (error=10000)