0 Replies Latest reply on Dec 19, 2007 1:59 AM by makanaka

    Failing to get into ePO 3.6.1

      I am trying to get into ePO but when I Log into the server, It says "The page cannot be displayed". I restarted all the services but the problem persisted. I then decided to run patch 2 for ePO 3.6 and the installation could not be finished and gave the following log file:




      20071219091906
      20071219091906 ----- McAfee ePolicy Orchestrator 3.6.1 PATCH 2 Setup Starts -----
      20071219091907 REG_SZ(1) => C:\Program Files\McAfee\ePO\3.6.1\DB (37)
      20071219091907 Looking for Server.Ini in the following location: "C:\Program Files\McAfee\ePO\3.6.1\DB\SERVER.INI"
      20071219091907 Server.Ini found. Loading values.
      20071219091907 get ini: Passed : Server, HTTPPort, , C:\Program Files\McAfee\ePO\3.6.1\DB\SERVER.INI (1024)
      20071219091907 get ini: Returned: Server, HTTPPort, 82, C:\Program Files\McAfee\ePO\3.6.1\DB\SERVER.INI (1024)
      20071219091907 get ini: Passed : Server, ConsoleHTTPPort, , C:\Program Files\McAfee\ePO\3.6.1\DB\SERVER.INI (1024)
      20071219091907 get ini: Returned: Server, ConsoleHTTPPort, 83, C:\Program Files\McAfee\ePO\3.6.1\DB\SERVER.INI (1024)
      20071219091907 get ini: Passed : Server, AgentHttpPort, , C:\Program Files\McAfee\ePO\3.6.1\DB\SERVER.INI (1024)
      20071219091907 get ini: Returned: Server, AgentHttpPort, 8081, C:\Program Files\McAfee\ePO\3.6.1\DB\SERVER.INI (1024)
      20071219091907 get ini: Passed : Server, BroadcastPort, , C:\Program Files\McAfee\ePO\3.6.1\DB\SERVER.INI (1024)
      20071219091907 get ini: Returned: Server, BroadcastPort, 8082, C:\Program Files\McAfee\ePO\3.6.1\DB\SERVER.INI (1024)
      20071219091907 get ini: Passed : Server, DataSource, , C:\Program Files\McAfee\ePO\3.6.1\DB\SERVER.INI (1024)
      20071219091907 get ini: Returned: Server, DataSource, W2K-EPO-SERVER2, C:\Program Files\McAfee\ePO\3.6.1\DB\SERVER.INI (1024)
      20071219091907 get ini: Passed : Server, Database, , C:\Program Files\McAfee\ePO\3.6.1\DB\SERVER.INI (1024)
      20071219091907 get ini: Returned: Server, Database, ePO_W2K-EPO-SERVER2, C:\Program Files\McAfee\ePO\3.6.1\DB\SERVER.INI (1024)

      20071219092200 DBInit.Exe parameter validation successful.
      20071219092200 Calculating the DataSource for your SQL server.
      20071219092200 UDP port is enabled so using standard DataSource convention.
      20071219092200 Setting connection string DataSource to [W2K-EPO-SERVER2].
      20071219092200 set ini: Server, HTTPPort, 82, C:\Program Files\McAfee\ePO\3.6.1\DB\server.ini
      20071219092200 set ini: Server, ConsoleHTTPPort, 83, C:\Program Files\McAfee\ePO\3.6.1\DB\server.ini
      20071219092200 set ini: Server, AgentHttpPort, 8081, C:\Program Files\McAfee\ePO\3.6.1\DB\server.ini
      20071219092200 Calculating the DataSource for your SQL server.
      20071219092200 UDP port is enabled so using standard DataSource convention.
      20071219092200 Setting connection string DataSource to [W2K-EPO-SERVER2].
      20071219092200 set ini: Server, DataSource, W2K-EPO-SERVER2, C:\Program Files\McAfee\ePO\3.6.1\DB\server.ini
      20071219092200 set ini: Server, Database, ePO_W2K-EPO-SERVER2, C:\Program Files\McAfee\ePO\3.6.1\DB\server.ini
      20071219092200 set ini: Server, UserName, sa, C:\Program Files\McAfee\ePO\3.6.1\DB\server.ini
      20071219092200 set ini: Server, Password, FE4AAE03AAAfhe5tauHoHKQAZo8QSyhbUZqpR8I8haouw+tQIpUaYai/xLkKX1hr, C:\Program Files\McAfee\ePO\3.6.1\DB\server.ini
      20071219092200 set ini: Server, UseNTAccount, 0, C:\Program Files\McAfee\ePO\3.6.1\DB\server.ini
      20071219092200 ver: 3.6.1.220 C:\Program Files\McAfee\ePO\3.6.1\NaimServ.Dll
      20071219092200 Setting Server.Ini version to 3.6.1.220
      20071219092200 ver: 3.6.1.220 C:\Program Files\McAfee\ePO\3.6.1\NaimServ.Dll
      20071219092200 set ini: Server, Version, 3.6.1.220, C:\Program Files\McAfee\ePO\3.6.1\DB\server.ini
      20071219092200 NTLM version 1 selected so no changes are being made.
      20071219092200 DBInit.Exe execution complete. Return code: 0. Running CoUninitialize
      20071219092200 CoUninitialize completed successfully.
      20071219092200 Exiting DBInit.Exe normally with return code 0
      20071219092200 exit code 0 (0x0)
      20071219092200 Set Service [EVENTPARSER361] to Display Name [McAfee ePolicy Orchestrator 3.6.1 Event Parser].
      20071219092201 Set Service [EVENTPARSER361] to Description [McAfee ePolicy Orchestrator 3.6.1 Event Parser service.].
      20071219092201 reg open: 0x80000002\SYSTEM\CurrentControlSet\Services\EVENTPARSER361
      20071219092201 =>0x18c
      20071219092201 reg set (REG_SZ): 0x18c\Description=McAfee ePolicy Orchestrator 3.6.1 Event Parser service.
      20071219092201 reg close: 0x18c
      20071219092201 service start type: EVENTPARSER361, 2
      20071219092202 Getting dependencies for Service [EVENTPARSER361].
      20071219092202 Found the following dependencies for Servce [EVENTPARSER361]: MSSQLServer,NtLmSsp,
      20071219092202 Setting the following dependencies for Service [EVENTPARSER361]: MSSQLServer,NtLmSsp,
      20071219092202 service start: EVENTPARSER361
      20071219092202 Service "EVENTPARSER361" is currently START pending. Waiting for service to START.
      20071219092207 Getting dependencies for Service [APACHE2FOREPO361].
      20071219092207 Found the following dependencies for Servce [APACHE2FOREPO361]: Tcpip,Afd,EVENTPARSER361,
      20071219092207 Setting the following dependencies for Service [APACHE2FOREPO361]: Tcpip,Afd,EVENTPARSER361,
      20071219092207 Set Service [APACHE2FOREPO361] to Display Name [McAfee ePolicy Orchestrator 3.6.1 Server].
      20071219092207 service start type: APACHE2FOREPO361, 2
      20071219092208 service start: APACHE2FOREPO361
      20071219092208 Service "APACHE2FOREPO361" is currently START pending. Waiting for service to START.
      20071219092218 Event [Global\__NAIMSERV_STARTED_SUCCESSFUL_EVENT__] created successfully.
      20071219092218 Event [Global\__NAIMSERV_STARTED_FAIL_EVENT__] created successfully.
      20071219092218 Received signal for success event [Global\__NAIMSERV_STARTED_SUCCESSFUL_EVENT__].
      20071219092218 Set Service [RSDSERVER361] to Display Name [McAfee ePolicy Orchestrator 3.6.1 Application Server].
      20071219092218 Set Service [RSDSERVER361] to Description [McAfee ePolicy Orchestrator 3.6.1 Application Server services.].
      20071219092218 reg open: 0x80000002\SYSTEM\CurrentControlSet\Services\RSDSERVER361
      20071219092218 =>0x22c
      20071219092218 reg set (REG_SZ): 0x22c\Description=McAfee ePolicy Orchestrator 3.6.1 Application Server services.
      20071219092218 reg close: 0x22c
      20071219092218 service start type: RSDSERVER361, 2
      20071219092219 Getting dependencies for Service [RSDSERVER361].
      20071219092219 Found the following dependencies for Servce [RSDSERVER361]: MSSQLServer,NtLmSsp,
      20071219092219 Setting the following dependencies for Service [RSDSERVER361]: MSSQLServer,NtLmSsp,
      20071219092219 service start: RSDSERVER361
      20071219092219 Service "RSDSERVER361" is currently START pending. Waiting for service to START.
      20071219092224 Event [Global\EPO-OpenForBusiness] created successfully.
      20071219092724 Timeout while waiting for service event to trigger.
      20071219092724 ----- Fail -----
      20071219092724 The McAfee ePolicy Orchestrator Application Server service failed to start.

      Please attempt to start the service manually before continuing with the install.

      Windows error code 1: Incorrect function.
      Error API: TomcatStartService
      Troubleshooting code: 228

      Troubleshooting logs have been saved in this folder: "C:\DOCUME~1\NAISER~1.OLD\LOCALS~1\Temp\NAILogs". Have the TRACEP2.LOG file and other logs available if you contact McAfee Support for assistance.

      Resolve any errors, then run Setup again to continue from this point.
      20071219092724 Licensing Tracing is being turned OFF.
      20071219092724 reg open: 0x80000002\SOFTWARE\Network Associates\Licensing\TraceAPI
      20071219093458 Starting command [explorer "C:\DOCUME~1\NAISER~1.OLD\LOCALS~1\Temp\NAILogs"]
      20071219093458 Create executed successfully. Setup is NOT going to wait for process to finish.