Moved from Malware Discussion > Consumer > General Discussion > Discussions
Do you by chance have the Service Request # associated with your assistance by Support? I assume that your installation
included Service Pack 1.Fully updated to include Internet Explorer 11.
McAfee Community Moderator
As CD asked post the job number they gave you. Also I have pinged the forum tech to have a comment when he has time.
Unfortunately the tech gave me the number over the phone and I did not have the foresight to take it down. Also I'm not looking to get the guy in trouble. I just want this antivirus to install.
And yes, I had all updates and SP1.
Are these machines Windows 7 SP1 running IE11 and fully updated?
Are you positive that they have no other anti-virus installed?
Another question where are you loading the installer file from?
Another thought, basic things such as Java and Flash etc. would need to be installed. Be on the look out for unwanted "Optional" software with the latter though.
Also I would hope the machines all meet the minimum system requirements for hardware. Internet Security, Email Spam Protection, Online Backup | Internet Security | McAfee
Hint: try saving the installer to the desktop first., Right-click it and go to Properties and unblock.
Make sure you are logged in as an Admin-level user and then install. Make sure you are connected to the Internet at all times.
They are completely fresh installs, I used Diskpart to remove the old windows install. All legitimate licenses and activated, all windows updates. I used an SP1 64bit disc to install them, I can give you the technet number if you want.
hmmm good advice on flash, i do not have that installed yet. I will give that a shot.
I get the installer by logging onto the mcafee website under my cousin's email and click the 'add computer' button. I have been running it from the downloads folder. They do meet minimum spec, the oldest is a core i5 2nd gen, all have 4GB RAM.
That's very odd. I've installed 100's of times and rarely had any problems with it and that's running anything from Win XP up to Win 10. All I can suggest is calling Tech Support and asking them to escalate the previous ticket to a higher level technician.
The front line ones are trained to do only the standard things so escalation would be your best bet.