9 Replies Latest reply on Aug 19, 2015 4:43 AM by stickman

    agent 5.0 not updating to 5.0.1.

    stickman

      Hey guys!

       

      Found that systems with agent 5.0.0. not updating to 5.0.1. with EPO client task. Only way to update these systems is to force removal and install latest agent. Problem is there are over 1500 systems that needs to be updated. Anyone else having this issue? Can this be fixed centrally from EPO server?

        • 1. Re: agent 5.0 not updating to 5.0.1.
          hem

          What is the error message you see in Agent install log (%temp%/McAfeeLogs) like FrmInst.log, MfeAgentmsi.log?

          • 2. Re: agent 5.0 not updating to 5.0.1.
            stickman

            Mmmm the only log in there is the UpdaterUI log. Checked on more than one system.

            • 3. Re: agent 5.0 not updating to 5.0.1.
              frank_enser

              Hi,

               

              look for errors in "C:\ProgramData\McAfee\Common Framework\DB\". There are the Agent logs.

               

              Regards,

              Frank

              • 4. Re: agent 5.0 not updating to 5.0.1.
                stickman

                Managed to find some logs from the machine I manually forced removed yesterday. It is running agent 5.0.1. now. Please see below: 

                 

                2015-08-18 13:27:07E#6564SetupInsError trace:
                2015-08-18 13:27:07E#6564ThreadIns [Main thread]->
                2015-08-18 13:27:07E#6564SetupIns [Attempting to perform a setup operation]->
                2015-08-18 13:27:07E#6564SetupIns [Run MSI]->
                2015-08-18 13:27:07E#6564SetupIns  error 1603: Fatal error during installation.
                2015-08-18 13:27:07E#6564UIInsError trace:
                2015-08-18 13:27:07E#6564ThreadIns [Main thread]->
                2015-08-18 13:27:07E#6564UIIns  Fatal error during installation.
                2015-08-18 13:27:08.268I#4836MainCle
                2015-08-18 13:27:08.268I#4836MainCleSTART [7548 /LOGDIR="C:\Users\*USERNAMEREMOVED*\AppData\Local\Temp\McAfeeLogs" "C:\Users\*USERNAMEREMOVED*\AppData\Local\Temp\mfe175D.tmp"]
                2015-08-18 13:27:08.268I#4836CommonCleWaitForSingleObject (calling FrmInst.exe, 30000)
                2015-08-18 13:27:09I#6564ThreadInsExit program
                2015-08-18 13:27:09I#6564SetupInsEND 1603
                2015-08-18 13:27:09.108I#7736StubPkgEND 1603
                2015-08-18 13:27:09.118I#4836MainCleDelete on reboot: C:\Users\*USERNAMEREMOVED*\AppData\Local\Temp\mfe175D.tmp\cleanup.exe
                2015-08-18 13:27:09.128I#4836MainCleDelete on reboot: C:\Users\*USERNAMEREMOVED*\AppData\Local\Temp\mfe175D.tmp
                2015-08-18 13:27:09.128I#4836MainCleEND 0

                 

                This machine reporting on EPO that it is running old DAT (7860) but according to the updaterUI logs its been updated:

                 

                2015-08-19 07:51:31I#7112msgbusmsgbus subscriber - lock <0073CC78>
                2015-08-19 07:51:31I#4048msgbusmsgbus subscriber - lock <0073CC78>
                2015-08-19 07:51:31I#7112UiProviderAdaptorOn Progress Callback EventType=Progress, ProgressStep=14, MaxProgress = 0, Progress Message = Update succeeded to version 7897.0000.
                2015-08-19 07:51:31I#7112UiProviderAdaptorOn Progress Callback EventType=Progress ProgressStep=14 MaxProgress = 0 Progress Message = Update succeeded to version 7897.0000.
                2015-08-19 07:51:31I#7112msgbusmsgbus subscriber - unlock <0073CC78>
                2015-08-19 07:51:31I#4048UiProviderAdaptorOn Progress Callback EventType=Progress, ProgressStep=14, MaxProgress = 0, Progress Message = Post-notifying for DAT update.
                2015-08-19 07:51:31I#4048UiProviderAdaptorOn Progress Callback EventType=Progress ProgressStep=14 MaxProgress = 0 Progress Message = Post-notifying for DAT update.
                2015-08-19 07:51:31I#4048msgbusmsgbus subscriber - unlock <0073CC78>
                2015-08-19 07:51:33I#4140msgbusReceived 282 bytes from pipe <\\.\pipe\ma_5bd9fa52-9d71-e8fd-20b0-306ab91d3db1_2324.0000000000A6DD50>
                2015-08-19 07:51:33I#4140msgbusSet the destination pid to zero to stop the sending this message to other named pipe connections
                2015-08-19 07:51:33I#4140msgbusReceived topic <ma.logger.msg.pub.topic>
                • 5. Re: agent 5.0 not updating to 5.0.1.
                  hem
                  2015-08-18 13:27:07E#6564SetupIns  error 1603: Fatal error during installation.

                   

                  Installation fails with Fatal error message. Is this the content of complete FrmInst.log because I don't see anything after Fatal error message.

                   

                  The one possibility for fatal error is:

                   

                  2015-08-18 13:27:09.118I#4836MainCleDelete on reboot: C:\Users\*USERNAMEREMOVED*\AppData\Local\Temp\mfe175D.tmp\cleanup.exe
                  2015-08-18 13:27:09.128I#4836MainCle

                  Delete on reboot: C:\Users\*USERNAMEREMOVED*\AppData\Local\Temp\mfe175D.tmp

                   

                  Did we reboot the machine before installing 5.0.1? Would like to check if you have disabled 'self protection' feature of MA then tried upgrading.

                  • 6. Re: agent 5.0 not updating to 5.0.1.
                    stickman

                    Here is the complete Frminst.log. Removed some sensitive content:

                     

                    System was not rebooted after force removed. What is the self protecting feature you are talking about?

                     

                    The challenge I am sitting with is this does not only apply on one system, currently over 1000. How would I go about fixing this all from EPO?

                     

                    2015-08-18 13:12:12.946I#7736StubPkg
                    2015-08-18 13:12:12.946I#7736StubPkgSTART ["\\*HOSTNAMEREMOVED*\EPORepository\Evaluation\EPOAGENT3000\Install\0409\FrameP kg.exe" ]
                    2015-08-18 13:12:12.948I#7736CommonPkgCreateDirectory (C:\Users\*USERNAMEEREMOVED*\AppData\Local\Temp\mfe175D.tmp)
                    2015-08-18 13:12:13.600I#7736CommonPkgCreateProcess (C:\Users\*USERNAMEEREMOVED*\AppData\Local\Temp\mfe175D.tmp\FrmInst.exe, /Install=Agent /FramePkg /OriginalFramePkg="\\*HOSTNAMEREOVED*\EPORepository\Evaluation\EPOAGENT3000\Ins tall\0409\FramePkg.exe" /Cleanup="C:\Users\*USERNAMEEREMOVED*\AppData\Local\Temp\mfe175D.tmp" /LOGDIR="C:\Users\*USERNAMEEREMOVED*\AppData\Local\Temp\McAfeeLogs" /EmbeddedUsername="" /EmbeddedDomain="" /EmbeddedPassword="")
                    2015-08-18 13:12:13.647I#7736StubPkgWaiting for installation to complete
                    2015-08-18 13:12:13.647I#7736CommonPkgWaitForSingleObject (C:\Users\*USERNAMEEREMOVED*\AppData\Local\Temp\mfe175D.tmp\FrmInst.exe, -1)
                    2015-08-18 13:12:13I#6564SetupInsSTART [/Install=Agent /FramePkg /OriginalFramePkg="\\*HOSTNAMEREOVED*\EPORepository\Evaluation\EPOAGENT3000\Ins tall\0409\FramePkg.exe" /Cleanup="C:\Users\*USERNAMEEREMOVED*\AppData\Local\Temp\mfe175D.tmp" /LOGDIR="C:\Users\*USERNAMEEREMOVED*\AppData\Local\Temp\McAfeeLogs" /EmbeddedUsername="" /EmbeddedDomain="" /EmbeddedPassword=""]
                    2015-08-18 13:12:13I#6564SetupInsWindows 6.1.7601 Service Pack 1
                    2015-08-18 13:12:13I#6564msiFixInsFinding agent MSI product code
                    2015-08-18 13:12:13I#6564msiFixInsGot MSI product code {8959B1FD-DB2B-438D-93EE-1BAAC7145F69}
                    2015-08-18 13:12:13I#6564msiFixInsFinding agent MSI version
                    2015-08-18 13:12:13I#6564msiFixInsGot agent MSI version 5.00.0056
                    2015-08-18 13:12:13I#6564msiFixInsNothing to fix for this agent version
                    2015-08-18 13:12:13I#6564SetupInsAttempting to perform a setup operation
                    2015-08-18 13:12:13I#6564SetupInsAttempting to reset VTP cache...
                    2015-08-18 13:12:14I#6564SetupInsOk, VTP cache successfully reset
                    2015-08-18 13:12:14I#6564SetupInsError disabling MA SelfProtection: 126
                    2015-08-18 13:12:16I#6564CmalibInsReferencer 1 HOSTIPS_8000
                    2015-08-18 13:12:16I#6564CmalibInsReferencer 2 VIRUSCAN8800
                    2015-08-18 13:12:16I#6564caShrLbInsInstalled version=5.0.0.2620
                    2015-08-18 13:12:16I#6564caShrLbInsProduct count=2
                    2015-08-18 13:12:16I#6564caShrLbInsManaged mode=1
                    2015-08-18 13:12:16I#6564SetupInsLegacy installed=0
                    2015-08-18 13:12:16I#6564SetupInsInstalling version=5.0.1.516
                    2015-08-18 13:12:16I#6564SetupInsHigher version installed=0
                    2015-08-18 13:12:16I#6564SetupInsExisting Install Path=C:\Program Files (x86)\McAfee\Common Framework\
                    2015-08-18 13:12:16I#6564SetupInsExisting Data Path=C:\ProgramData\McAfee\Common Framework\
                    2015-08-18 13:12:16I#6564SetupInsExisting setup program=C:\Program Files (x86)\McAfee\Common Framework\x86\FrmInst.exe
                    2015-08-18 13:12:16I#6564SetupInsLangInRegistry=[0000]
                    2015-08-18 13:12:16I#6564OptSetInslegacyupgrade=0
                    2015-08-18 13:12:16I#6564OptSetInsForceInstall=0
                    2015-08-18 13:12:16I#6564CmalibInsReferencer 1 HOSTIPS_8000
                    2015-08-18 13:12:16I#6564CmalibInsReferencer 2 VIRUSCAN8800
                    2015-08-18 13:12:16I#6564caShrLbInsInstalled version=5.0.0.2620
                    2015-08-18 13:12:16I#6564caShrLbInsProduct count=2
                    2015-08-18 13:12:16I#6564caShrLbInsManaged mode=1
                    2015-08-18 13:12:16I#6564OptSetIns ForceInstall: 0 legacyupgrade: 0 MA5xUpgrade: 1
                    2015-08-18 13:12:16I#6564OptSetIns SiteList path: C:\Users\*USERNAMEEREMOVED*\AppData\Local\Temp\mfe175D.tmp\SiteList.xml
                    2015-08-18 13:12:16I#6564OptSetIns ePOServerList: *HOSTNAMEREOVED*.za.ds.naspers.com|10.100.8.133|443;
                    2015-08-18 13:12:16I#6564OptSetInssitelist: *REMOVED
                    2015-08-18 13:12:16I#6564SetupInsC:\Windows\SysWOW64\msiexec.exe /i "C:\Users\*USERNAMEEREMOVED*\AppData\Local\Temp\mfe175D.tmp\MFEagent_x64.msi" ADDLOCAL=Main,Agent,Svc_x64 TRANSFORMS=:1033.mst /qb+ /l+*v "C:\Users\*USERNAMEEREMOVED*\AppData\Local\Temp\McAfeeLogs\MFEagent.msi.2015.08 .18.13.12.16.log" SITELISTINFO="C:\Users\*USERNAMEEREMOVED*\AppData\Local\Temp\mfe175D.tmp" PRESERVEREPOSITORIES=True USELANGUAGE="0000" FRMINSTLOGFILE="C:\Users\*USERNAMEEREMOVED*\AppData\Local\Temp\McAfeeLogs\FrmIn st_30RNBL-1WWZKQ1"
                    2015-08-18 13:27:07E#6564SetupInsError trace:
                    2015-08-18 13:27:07E#6564ThreadIns [Main thread]->
                    2015-08-18 13:27:07E#6564SetupIns [Attempting to perform a setup operation]->
                    2015-08-18 13:27:07E#6564SetupIns [Run MSI]->
                    2015-08-18 13:27:07E#6564SetupIns  error 1603: Fatal error during installation.
                    2015-08-18 13:27:07E#6564UIInsError trace:
                    2015-08-18 13:27:07E#6564ThreadIns [Main thread]->
                    2015-08-18 13:27:07E#6564UIIns  Fatal error during installation.
                    2015-08-18 13:27:08.268I#4836MainCle
                    2015-08-18 13:27:08.268I#4836MainCleSTART [7548 /LOGDIR="C:\Users\*USERNAMEEREMOVED*\AppData\Local\Temp\McAfeeLogs" "C:\Users\*USERNAMEEREMOVED*\AppData\Local\Temp\mfe175D.tmp"]
                    2015-08-18 13:27:08.268I#4836CommonCleWaitForSingleObject (calling FrmInst.exe, 30000)
                    2015-08-18 13:27:09I#6564ThreadInsExit program
                    2015-08-18 13:27:09I#6564SetupInsEND 1603
                    2015-08-18 13:27:09.108I#7736StubPkgEND 1603
                    2015-08-18 13:27:09.118I#4836MainCleDelete on reboot: C:\Users\*USERNAMEEREMOVED*\AppData\Local\Temp\mfe175D.tmp\cleanup.exe
                    2015-08-18 13:27:09.128I#4836MainCleDelete on reboot: C:\Users\*USERNAMEEREMOVED*\AppData\Local\Temp\mfe175D.tmp
                    2015-08-18 13:27:09.128I#4836MainCleEND 0
                    • 7. Re: agent 5.0 not updating to 5.0.1.
                      hem

                      2015-08-18 13:12:14 I #6564 Setup Ins Error disabling MA SelfProtection: 126

                       

                      You can disable self protection feature from ePO server (from MA policy) (screenshot is attached).

                       

                      Please try disabling 'self protection' from MA policy for one machine and run upgrade. If upgrade is successful then you can implement on all machines.

                      • 8. Re: agent 5.0 not updating to 5.0.1.
                        stickman

                        Ok I am just waiting for the user to restart. Will send feedback shortly.

                         

                        Just one question, say if there are no frminstall logs in the temp folder what does that mean? I can see the agent commnicates in EPO. The only log file in the temp folder is the UpdateUI logs. Please see below:

                         

                        2015-08-19 06:18:21I#6256UdatrUISTART /StartedFromRunKey
                        2015-08-19 06:18:21I#6256UdatrUINo previous instance found
                        2015-08-19 06:18:21I#6256UdatrUI>>>> Operation Result : The operation completed successfully.

                         

                         

                        2015-08-19 06:18:21I#6256UdatrUI (0)
                        2015-08-19 06:18:21I#6256msgbusstarting msgbus i/o thread...
                        2015-08-19 06:18:21I#6256msgbusOk, started msgbus i/o thread, waiting for thread to complete initialization...
                        2015-08-19 06:18:21I#6428loop_workerLoop worker started
                        2015-08-19 06:18:21I#6428msgbusConfiguring auth info from db = <C:\ProgramData\McAfee\Common Framework\\db\macmnsvc.db>
                        2015-08-19 06:18:21I#6428msgbusAdded file watcher on broker config file <C:\ProgramData\McAfee\Common Framework\msgbus\config.ini>
                        2015-08-19 06:18:21I#6256msgbusi/o thread initialization complete, bus now running
                        2015-08-19 06:18:21I#6256msgbusSubscriber created
                        2015-08-19 06:18:21I#6256msgbusSet subscriber option <65540> - return value <0>
                        2015-08-19 06:18:21I#6256msgbusSet subscriber option <65538> - return value <0>
                        2015-08-19 06:18:21I#6256msgbusSubmitting loop worker request to subscribe topic filter <ma.*>
                        2015-08-19 06:18:21I#6256loop_workerscheduled an async work request, now has 1 pending work requests
                        2015-08-19 06:18:21I#6256ma_clientma client is started.
                        2015-08-19 06:18:21I#6428msgbusSubscribing topic filter <ma.*>
                        2015-08-19 06:18:21I#6428msgbusSubscriber <ma.*> Registration
                        2015-08-19 06:18:21I#6428msgbusBroker pid is not available in config.ini
                        2015-08-19 06:18:21I#6428msgbusBroker pipe name is not available in config.ini
                        2015-08-19 06:18:21I#6428msgbusBroker information is not available, rc <501>
                        2015-08-19 06:18:21I#6428msgbusMessage created for Registration of <ma.*> subscriber
                        2015-08-19 06:18:21I#6428msgbus<ma.msgbus.pubsub_service.service> service is not available in router
                        2015-08-19 06:18:21I#6428msgbusService <ma.msgbus.pubsub_service.service> not found in local search and reachability is <1>
                        2015-08-19 06:18:21I#6428msgbus<ma.msgbus.pubsub_service.service> service lookup start, ep lookup <0075DD08>
                        2015-08-19 06:18:21I#6428msgbusBroker pid is not available in config.ini
                        2015-08-19 06:18:21I#6428msgbusBroker pipe name is not available in config.ini
                        2015-08-19 06:18:21I#6428msgbusBroker information is not available, rc <501>
                        2015-08-19 06:18:21I#6428msgbusBroker information is not available, It seems Broker is not runnng....
                        2015-08-19 06:18:21I#6428msgbusSubscriber <ma.*> Registration is not done as broker information is not available, however it works for inproc clients
                        2015-08-19 06:18:21I#6256ma_clientAdding ma.client.policy.EPOAGENT3000 to client manager.
                        2015-08-19 06:18:21I#6256msgbusendpoint creation succeeded service name <ma.service.policy> reachability <0> timeout <5000> priority <0> thread model <0>
                        2015-08-19 06:18:21I#6256msgbus<65538> option is set and return value is <0>
                        2015-08-19 06:18:21I#6256msgbus<65540> option is set and return value is <0>
                        2015-08-19 06:18:21I#6256msgbusSync send call
                        2015-08-19 06:18:21I#6256msgbus<65540> option is set and return value is <0>
                        2015-08-19 06:18:21I#6256msgbusMessagebus Request object Created
                        2015-08-19 06:18:21I#6256loop_workerscheduled an async work request, now has 1 pending work requests
                        2015-08-19 06:18:21I#6256msgbusSucceeded to submit the request to loop worker
                        2015-08-19 06:18:21I#6256msgbusSubmitted loop worker request
                        2015-08-19 06:18:21I#6256msgbusWaiting for loop worker submit request acknowledgement
                        2015-08-19 06:18:21I#6428msgbusuv timer data(0075DE98)
                        2015-08-19 06:18:21I#6428msgbus
                        2015-08-19 06:18:21I#6428msgbus<ma.service.policy> service is not available in router
                        2015-08-19 06:18:21I#6428msgbusService <ma.service.policy> not found in local search and reachability is <1>
                        2015-08-19 06:18:21I#6428msgbus<ma.service.policy> service lookup start, ep lookup <0075DFA8>
                        2015-08-19 06:18:21I#6428msgbusBroker pid is not available in config.ini
                        2015-08-19 06:18:21I#6428msgbusBroker pipe name is not available in config.ini
                        2015-08-19 06:18:21I#6428msgbusBroker information is not available, rc <501>
                        2015-08-19 06:18:21I#6428msgbusBroker pid is not available, It seems Broker is not runnng....
                        2015-08-19 06:18:21E#6428msgbuslocal broker look up failed for service <ma.service.policy>
                        2015-08-19 06:18:22E#6428msgbusFailed to start request, so sending the error code to the callback in main thread
                        2015-08-19 06:18:22I#6428msgbusSync send callback is Invoked
                        2015-08-19 06:18:22I#6256msgbusmessage bus request Released
                        2015-08-19 06:18:22I#6256msgbusendpoint Releases
                        2015-08-19 06:18:22E#6256AgentClientFailed to get policy. rc <1601>
                        2015-08-19 06:18:22I#6256msgbusendpoint creation succeeded service name <ma.service.policy> reachability <0> timeout <5000> priority <0> thread model <0>
                        2015-08-19 06:18:22I#6256msgbus<65538> option is set and return value is <0>
                        2015-08-19 06:18:22I#6256msgbus<65540> option is set and return value is <0>
                        2015-08-19 06:18:22I#6256msgbusSync send call
                        2015-08-19 06:18:22I#6256msgbus<65540> option is set and return value is <0>
                        2015-08-19 06:18:22I#6256msgbusMessagebus Request object Created
                        2015-08-19 06:18:22I#6256loop_workerscheduled an async work request, now has 1 pending work requests
                        2015-08-19 06:18:22I#6256msgbusSucceeded to submit the request to loop worker
                        2015-08-19 06:18:22I#6256msgbusSubmitted loop worker request
                        2015-08-19 06:18:22I#6256msgbusWaiting for loop worker submit request acknowledgement
                        2015-08-19 06:18:22I#6428msgbusmessage bus request Released
                        2015-08-19 06:18:22I#6428msgbusmessage bus request Released
                        2015-08-19 06:18:22I#6428msgbusMessagebus Request object Destroys
                        2015-08-19 06:18:22I#6428msgbusendpoint Releases
                        2015-08-19 06:18:22I#6428msgbusendpoint destroys
                        2015-08-19 06:18:22I#6428msgbusuv timer data(0075E108)
                        2015-08-19 06:18:22I#6428msgbus
                        2015-08-19 06:18:22I#6428msgbus<ma.service.policy> service is not available in router
                        2015-08-19 06:18:22I#6428msgbusService <ma.service.policy> not found in local search and reachability is <1>
                        2015-08-19 06:18:22I#6428msgbus<ma.service.policy> service lookup start, ep lookup <0075DE20>
                        2015-08-19 06:18:22I#6428msgbusBroker pid is not available in config.ini
                        2015-08-19 06:18:22I#6428msgbusBroker pipe name is not available in config.ini
                        2015-08-19 06:18:22I#6428msgbusBroker information is not available, rc <501>
                        2015-08-19 06:18:22I#6428msgbusBroker pid is not available, It seems Broker is not runnng....
                        2015-08-19 06:18:22E#6428msgbuslocal broker look up failed for service <ma.service.policy>
                        2015-08-19 06:18:22E#6428msgbusFailed to start request, so sending the error code to the callback in main thread
                        2015-08-19 06:18:22I#6428msgbusSync send callback is Invoked
                        2015-08-19 06:18:22I#6428msgbusmessage bus request Released
                        2015-08-19 06:18:22I#6256msgbusmessage bus request Released
                        2015-08-19 06:18:22I#6428msgbusmessage bus request Released
                        2015-08-19 06:18:22I#6256msgbusendpoint Releases
                        2015-08-19 06:18:22I#6428msgbusMessagebus Request object Destroys
                        2015-08-19 06:18:22E#6256AgentClientFailed to get policy. rc <1601>
                        2015-08-19 06:18:22I#6428msgbusendpoint Releases
                        2015-08-19 06:18:22I#6428msgbusendpoint destroys
                        2015-08-19 06:18:22I#6256CmalibThe environment variable SESSIONNAME = Console
                        2015-08-19 06:18:22I#6256UpdaterUIAllow Update Security option State = 1
                        2015-08-19 06:18:23I#6256msgbusSubscriber created
                        2015-08-19 06:18:23I#6256msgbusSet subscriber option <65538> - return value <0>
                        2015-08-19 06:18:23I#6256msgbusSet subscriber option <65540> - return value <0>
                        2015-08-19 06:18:23I#6256msgbusSubmitting loop worker request to subscribe topic filter <ma.logger.msg.pub.topic>
                        2015-08-19 06:18:23I#6256loop_workerscheduled an async work request, now has 1 pending work requests
                        2015-08-19 06:18:23I#6428msgbusSubscribing topic filter <ma.logger.msg.pub.topic>
                        2015-08-19 06:18:23I#6428msgbusSubscriber <ma.logger.msg.pub.topic> Registration
                        2015-08-19 06:18:23I#6428msgbusBroker pid is not available in config.ini
                        2015-08-19 06:18:23I#6428msgbusBroker pipe name is not available in config.ini
                        2015-08-19 06:18:23I#6428msgbusBroker information is not available, rc <501>
                        2015-08-19 06:18:23I#6428msgbusMessage created for Registration of <ma.logger.msg.pub.topic> subscriber
                        2015-08-19 06:18:23I#6428msgbus<ma.msgbus.pubsub_service.service> service is not available in router
                        2015-08-19 06:18:23I#6428msgbusService <ma.msgbus.pubsub_service.service> not found in local search and reachability is <1>
                        2015-08-19 06:18:23I#6428msgbus<ma.msgbus.pubsub_service.service> service lookup start, ep lookup <0075F140>
                        2015-08-19 06:18:23I#6428msgbusBroker pid is not available in config.ini
                        2015-08-19 06:18:23I#6428msgbusBroker pipe name is not available in config.ini
                        2015-08-19 06:18:23I#6428msgbusBroker information is not available, rc <501>
                        2015-08-19 06:18:23I#6428msgbusBroker information is not available, It seems Broker is not runnng....
                        2015-08-19 06:18:23I#6428msgbusSubscriber <ma.logger.msg.pub.topic> Registration is not done as broker information is not available, however it works for inproc clients
                        2015-08-19 06:18:23I#6256msgbusmsgbus server <ma.service.updater.uiprovider.EPOAGENT3000.2.0> options are reset to default values
                        2015-08-19 06:18:23I#6256msgbusmsgbus server create succeeded - service name <ma.service.updater.uiprovider.EPOAGENT3000.2.0>
                        2015-08-19 06:18:23I#6256msgbus<65540> option is set and return value is <0>
                        2015-08-19 06:18:23I#6256msgbus<65538> option is set and return value is <0>
                        2015-08-19 06:18:23I#6256msgbusSubmitting async loop worker request to register a server <ma.service.updater.uiprovider.EPOAGENT3000.2.0>
                        2015-08-19 06:18:23I#6256loop_workerscheduled an async work request, now has 1 pending work requests
                        2015-08-19 06:18:23I#6428msgbusRegistering server <ma.service.updater.uiprovider.EPOAGENT3000.2.0>
                        2015-08-19 06:18:23I#6256ma_clientAdding ma.service.updater.uiprovider.EPOAGENT3000.2.0 to client manager.
                        2015-08-19 06:18:23I#6428msgbusService <ma.service.updater.uiprovider.EPOAGENT3000.2.0> Registration
                        2015-08-19 06:18:23I#6256UdatrUIMcTray installed Location : C:\Program Files\McAfee\Common Framework\McTray.exe
                        2015-08-19 06:18:23I#6428msgbusName pipe server started for pipe <\\.\pipe\ma_5bd9fa52-9d71-e8fd-20b0-306ab91d3db1_6252.0075C578>
                        2015-08-19 06:18:23I#6428msgbusnamed pipe server started from local broker
                        2015-08-19 06:18:23I#6428msgbusBroker pid is not available in config.ini
                        2015-08-19 06:18:23I#6428msgbusBroker pipe name is not available in config.ini
                        2015-08-19 06:18:23I#6428msgbusBroker information is not available, rc <501>
                        2015-08-19 06:18:23I#6428msgbusMessage created for Registration of <ma.service.updater.uiprovider.EPOAGENT3000.2.0> service
                        2015-08-19 06:18:23I#6428msgbus<ma.msgbus.name_service.service> service is not available in router
                        2015-08-19 06:18:23I#6428msgbusService <ma.msgbus.name_service.service> not found in local search and reachability is <1>
                        2015-08-19 06:18:23I#6428msgbus<ma.msgbus.name_service.service> service lookup start, ep lookup <0075FDA8>
                        2015-08-19 06:18:23I#6428msgbusBroker pid is not available in config.ini
                        2015-08-19 06:18:23I#6428msgbusBroker pipe name is not available in config.ini
                        2015-08-19 06:18:23I#6428msgbusBroker information is not available, rc <501>
                        2015-08-19 06:18:23I#6428msgbusBroker information is not available, It seems Broker is not runnng....
                        2015-08-19 06:18:23I#6428msgbusService <ma.service.updater.uiprovider.EPOAGENT3000.2.0> Registration is not done as broker information is not available, however it works for inproc clients
                        2015-08-19 06:18:23I#6256UdatrUILaunching process suceeded
                        2015-08-19 06:18:23I#6256UdatrUIHWND = NULL
                        2015-08-19 06:18:26E#6256UdatrUICould not launch McTray
                        2015-08-19 06:18:26I#6256msgbusendpoint creation succeeded service name <ma.service.policy> reachability <0> timeout <5000> priority <0> thread model <0>
                        2015-08-19 06:18:26I#6256msgbus<65538> option is set and return value is <0>
                        2015-08-19 06:18:26I#6256msgbus<65540> option is set and return value is <0>
                        2015-08-19 06:18:26I#6256msgbusSync send call
                        2015-08-19 06:18:26I#6256msgbus<65540> option is set and return value is <0>
                        2015-08-19 06:18:26I#6256msgbusMessagebus Request object Created
                        2015-08-19 06:18:26I#6428msgbusuv timer data(0075FE90)
                        2015-08-19 06:18:26I#6428msgbus
                        2015-08-19 06:18:26I#6428msgbus<ma.service.policy> service is not available in router
                        2015-08-19 06:18:26I#6428msgbusService <ma.service.policy> not found in local search and reachability is <1>
                        2015-08-19 06:18:26I#6256loop_workerscheduled an async work request, now has 1 pending work requests
                        2015-08-19 06:18:26I#6428msgbus<ma.service.policy> service lookup start, ep lookup <0075FC28>
                        2015-08-19 06:18:26I#6256msgbusSucceeded to submit the request to loop worker
                        2015-08-19 06:18:26I#6256msgbusSubmitted loop worker request
                        2015-08-19 06:18:26I#6256msgbusWaiting for loop worker submit request acknowledgement
                        2015-08-19 06:18:26I#6428msgbusBroker pid is not available in config.ini
                        2015-08-19 06:18:26I#6772UpdaterUIModuleAgentMode = 1
                        2015-08-19 06:18:26I#6428msgbusBroker pipe name is not available in config.ini
                        2015-08-19 06:18:26I#6772UpdaterUIModuleAgent Service Started
                        2015-08-19 06:18:26I#6428msgbusBroker information is not available, rc <501>
                        2015-08-19 06:18:26I#6428msgbusBroker pid is not available, It seems Broker is not runnng....
                        2015-08-19 06:18:26E#6428msgbuslocal broker look up failed for service <ma.service.policy>
                        2015-08-19 06:18:26E#6428msgbusFailed to start request, so sending the error code to the callback in main thread
                        2015-08-19 06:18:26I#6428msgbusSync send callback is Invoked
                        2015-08-19 06:18:26I#6428msgbusmessage bus request Released
                        2015-08-19 06:18:26I#6256msgbusmessage bus request Released
                        2015-08-19 06:18:26I#6256msgbusendpoint Releases
                        2015-08-19 06:18:26I#6428msgbusmessage bus request Released
                        2015-08-19 06:18:26E#6256AgentClientFailed to get policy. rc <1601>
                        2015-08-19 06:18:26I#6428msgbusMessagebus Request object Destroys
                        2015-08-19 06:18:26I#6428msgbusendpoint Releases
                        2015-08-19 06:18:26I#6428msgbusendpoint destroys
                        2015-08-19 06:18:26I#6772LoggingStartReadingMessages (\\.\mailslot\{76889C92-A0C0-46e3-A4E1-1D6A5439B8DD}0000186c, 0x7f57, 4)
                        2015-08-19 06:18:26I#6772Logging- using empty 0
                        2015-08-19 06:18:47I#6256UpdaterUIReceived McTray query state. Enforcing McTray policies. TrayVisible = 0 Security: 1
                        2015-08-19 06:18:47I#6256UpdaterUIAllow Update Security option State = 1