1 Reply Latest reply on Aug 13, 2015 8:47 AM by mmcgary

    EPO 5.3 Software Product Catalog Download Failed

    tuckey92

      Hi all,

       

      after some help please. i've just built my EPO 5.3 Server on a Windows 2012 Server

       

      i've followed the instruction of placing the certificate into the Trusted Root Certification Authorities. however when i run the server task i'm receiving the below error.

       

      8/13/15 2:27:06 PMStarted: Download Software Product List8/13/15 2:27:06 PMStarted: Update Product Compatibility List Subtask

      8/13/15 2:27:48 PMFailed: Update Product Compatibility List Subtask (No updates to the list of compatible products occurred. Enforcement of existing list continues.)

      8/13/15 2:27:48 PMDownloading file C:\PROGRA~2\McAfee\EPOLIC~1\DB\trial_products_list.xml.tmp.

      8/13/15 2:27:48 PMDownloading file C:\PROGRA~2\McAfee\EPOLIC~1\DB\licensed_products_list.xml.tmp.8/13/15 2:28:09 PMFailed to download file C:\PROGRA~2\McAfee\EPOLIC~1\DB\licensed_products_list.xml.tmp. There was a connection error: Request timeout has occurred (12002).

       

      8/13/15 2:28:09 PMFailed to download file C:\PROGRA~2\McAfee\EPOLIC~1\DB\trial_products_list.xml.tmp. There was a connection error: Request timeout has occurred (12002)

      8/13/15 2:28:09 PMFailed to connect to the Software Catalog server

      8/13/15 2:28:09 PMCompleted: Download Software Product List (Failed to download the products list due to "Failed to connect to the Software Catalog server.")

       

      Any help is great appreciated

       

      Thanks