4 Replies Latest reply on Aug 13, 2015 6:23 AM by enzosimoni

    EPO 5.3 "USER NAME" and "USER" Field Displays N/A for some Systems

    enzosimoni

      Good morning folks,

       

      Has anyone experienced this problem where "USER NAME" and "USER" fields displays N/A for some systems?

       

      How does the agent get the information from the system to then report back to EPO?

       

      HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Network Associates\ePolicy Orchestrator\Agent\LoggedOnUser

       

      Displays Null on the systems that show N/A

       

      Any help will be greatly appreciated.

       

      Thank you