4 Replies Latest reply on Aug 13, 2015 6:23 AM by enzosimoni

    EPO 5.3 "USER NAME" and "USER" Field Displays N/A for some Systems


      Good morning folks,


      Has anyone experienced this problem where "USER NAME" and "USER" fields displays N/A for some systems?


      How does the agent get the information from the system to then report back to EPO?


      HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Network Associates\ePolicy Orchestrator\Agent\LoggedOnUser


      Displays Null on the systems that show N/A


      Any help will be greatly appreciated.


      Thank you