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    How do we let McAfee know one of their servers (MxLogic) is on a SPAM list?

    tracig

      We currently use a smart host going through SAAS, domain.com.outbound10.mxlogic.net.

       

      I have gotten multiple errors this morning.

      550 5.7.1 The IP address 208.65.144.72 was rejected by the Realtime Block List provider dnsbl.sorbs.net


      208.65.144.72  is an MX logic server, I did go to some 3rd party checks, and your server IS on SPAM lists..


      Thanks.

        • 1. Re: How do we let McAfee know one of their servers (MxLogic) is on a SPAM list?
          dgaussiran

          I am in the same boat. I opened a case with them and their response was that they are aware and have requested removal from SORBS, but not the others. They are still blacklisted on 3 lists, SORBS, unsubscore and backscatter. The IPs of the relay servers I'm having issues with are 208.65.144.72 and 208.65.145.72. It would be nice to have this fixed soon. I am planning on removing our Exchange servers from the outbound MXLogic servers. This also happened last year, so I found on some other forums, and McAfee pushed out a 'fix' for the spam hijack of their relay servers. It's disconcerting at the least.

          • 2. Re: How do we let McAfee know one of their servers (MxLogic) is on a SPAM list?
            kwidhalm

            Hello tracig,

             

            If you experience issues of this nature going forward, please contact your SaaS support team to report the issue.  Our Messaging Security team will request delisting of any of our IP addresses from legitimate blacklists such as SORBS. 

             

            Karen Widhalm

            Product Specialist

            SaaS Email and Web Security

            • 3. Re: How do we let McAfee know one of their servers (MxLogic) is on a SPAM list?
              ryoung

              I am encountering this problem today for MSN/Hotmail accounts, still IP address 208.65.144.78. I would contact the support team, but I don't have the Customer/Grant number to log in so hopefully this reply will do. I will try to call the phone number and see if they can pass along the message without needing that.

               

              EDIT: Contacted McAfee over the phone and they confirmed issues with Microsoft accounts. Doing some testing, it appears to be only certain IP addresses, not the whole of mxlogic.net gates.

              • 4. Re: How do we let McAfee know one of their servers (MxLogic) is on a SPAM list?
                ccravener

                I am also experiencing the same thing the IP addresses are:

                 

                208.65.144.64 

                208.65.144.71

                208.65.144.72


                These addresses are blacklisted on Backscatterer and SpamCannibal

                I assume McAfee can change the range of IP addresses that we send from??  I cannot do anything to get the IP Addresses off a blacklist I have to wait for McAfee too.

                 

                • 6. Re: How do we let McAfee know one of their servers (MxLogic) is on a SPAM list?
                  here2help

                  I am also getting reports of user not being able to send to windows email accounts.  This all started Friday afternoon and is continuing today.

                   

                   

                  Unfortunately, messages from 208.65.144.68 weren't sent. Please contact your Internet service provider since part of their network is on our block list. You can also refer your provider to http://mail.live.com

                  • 7. Re: How do we let McAfee know one of their servers (MxLogic) is on a SPAM list?
                    kwidhalm

                    We are aware of a blacklisting with MSN and have requested delisting.  You can check the current status of the issue at https://support.mcafeesaas.com/ by clicking the Service Alerts tab.

                     

                    Karen Widhalm

                    Product Specialist

                    SaaS Email and Web Security

                    Intel Security

                    • 8. Re: How do we let McAfee know one of their servers (MxLogic) is on a SPAM list?
                      kwidhalm

                      There are currently several blacklists that McAfee does not pursue delisting of our outbound IP addresses due to the delist requirements for those lists.  These lists, which include the two noted here, though they may be working towards the same cause of blocking malicious email and activity, have policies in place that prevent us from resolving the listings.  These lists have policies that include one or more of the following activities:

                       

                      - pay-per-removal

                      - questionable capture/list tactics

                      - non-response to legitimate requests for delist processes

                       

                      Our recommendation is that the recipient add your users or domain to their allow list to allow the messages to pass.   The receiving mail administrator will be able to assist them with that request.

                       

                      As always, if you have a concern, please contact your support team for additional assistance.  The communities pages should not be used in place of contacting support.

                       

                      Karen Widhalm

                      Product Specialist

                      SaaS Email and Web Security

                      Intel Security

                      • 9. Re: How do we let McAfee know one of their servers (MxLogic) is on a SPAM list?
                        ccravener

                        Hi Karen

                         

                        I am curious and have a few questions regarding your answers.   And #3 is just a comment on your post.

                         

                        1. Why if McAfee is not pursuing getting unlisted from certain blacklists, is McAfee not decommissioning the IP range that is listed?

                             A.  If an IP address is not longer sending spam for a certain amount of time it would automatically be unlisted without having to pay?

                         

                        2.  Asking our Customers to whitelist us can be a VERY lengthy and Very bad thing for our company, the Customers want to know why they have to white list our domain.  Our company looks like idiots.  We have used McAfee for 3 years this year has been horrible for Blacklisted IP ranges (Last two years this Never happened - what has changed?).  Does McAfee have some alerts in place on IP addresses when they are blacklisted?  If so are they cycling those IP addresses out of the ranges when it is discovered?

                         

                        3.  I take great offense to "The communities pages should not be used in place of contacting support" comment.  ALL forums are for issues you have, gaining community insight to what is happening with a software or system you use, is someone else having the same issue I am, how long ago was the issue discovered.  The first post in this thread is from August 7th - Your service alert was not made until September 11th.   This was the only answer I found to my problem.  I have to be able to resolve an issue as fast as possible and the reality is most of the time it is through a forum like this that you gain the insight needed to resolve the issue.  I found this yesterday and was able to quickly resolve an issue because of this post.  So the person who initiated the original post saved me hours of time.   I have to go through my vendor to contact you and wait for his response, which means he calls your tech support then emails or calls me to let me know what I have found in this post in minutes.  I feel that this comment might discourage some from posting and is quite unfair.

                         

                        I am not by any means knocking McAfee or their product, like I have mentioned before - I have used this product for years, and it has worked great.  Just the last 4 months or so that a major problem with the blacklisting, which I hope that McAfee resolves, in three years of using the product is a good ratio. 

                         

                        C. Cravener

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