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Safekey is not compatible with EDGE at the moment. Did you try checking out Internet Explorer and see if it is present? Also as an alternative you can install Google Chrome and check its functionality.
Hello, I had same problem. And after I see your comment, I stepped back to windows7.
After I recoveered that OS, Safekey had swiped out. And I found that even with Windows7, safekey has problem with re-installing.
It shows "connection error occurred "
I found another thread "Re: Windows 10 upgrade won't let SafeKey work (Screenshot)" explaining this.
Does someone can knows how to fix this?
Thank you for advance.