1 2 Previous Next 11 Replies Latest reply on Jan 15, 2008 12:10 PM by schroec

    ePo not Automatically Updating DATs

      Hi

      I've got ePolicy Orchestrator Agent running on SBS2003.
      The console says i have version 3.6.1 but if i right click the icon on the system tray and click about it says 3.5.5.580.

      There is a schedule which attempts to pull DATs down every hour if any are available. (not set up by me)

      Every morning i check the server and notice that the virus definitions are out of date.

      When i visit the task logs the Status is Failed but when i click the blue arrow on the left hand side to show more details it says completed.

      The current workaround is to restart the Mcafee ePolicy Orchestrator Application Server service and then do a manual pull.

      Anyone have this problem before and how to solve this???

      Thanks in advance

      Anthony
        • 1. RE: ePo not Automatically Updating DATs
          tonyb99
          do you mean:

          You mean you have EPO server 3.6.1 installed on a SMB2003, this server has a 3.5.5.580 epo agent installed and the AV software on the server is not updating although your pull task within EPO is working and updating the DATS to the repository of the EPO installation??

          1) check the repository in EPO to see if the DATS are actually downloading.
          2) Update the agent on the server to the latest version available within the EPO server directories:
          %install drive%:\Program Files\Network Associates\ePO\3.6.1\DB\Software\Current\EPOAGENT3000\Install\0409

          3) run the update from the agent systray and check the agent logs to see why if it isnt updating
          • 2. RE: ePo not Automatically Updating DATs
            Hi tried your recommendations but no joy.

            I thought it was fixed but this morning i found it to be out of date.

            I restarted the epo application service and did a manual pull.

            It should have auto updated at 10am

            I did a pull now at 10.10 which lasted 8 mins and updated correctly

            Here is the log of the status monitor of epo agent from around those times

            Scheduler 12/12/2007 10:17:49 Info Scheduler: Task [Deployment] is finished
            Scheduler 12/12/2007 10:17:49 Info The task Deployment is successful
            Script 12/12/2007 10:17:48 Info Closing the update session.
            Script 12/12/2007 10:17:48 Info Update Finished
            Script 12/12/2007 10:17:48 Info Verifying VS800Det.McS.
            Script 12/12/2007 10:17:48 Info Verifying VS800Det.McS.
            Script 12/12/2007 10:17:48 Info Checking for software conflicts.
            Script 12/12/2007 10:17:48 Info Can't get uninstall command from plug-in area.
            Script 12/12/2007 10:17:47 Info Loading update configuration from: Catalog.xml
            Script 12/12/2007 10:17:47 Info Extracting catalog.z.
            Script 12/12/2007 10:17:47 Info Verifying catalog.z.
            Script 12/12/2007 10:17:47 Info Initializing update...
            Script 12/12/2007 10:17:46 Info Checking update packages from repository ePO_Server01.
            Scheduler 12/12/2007 10:17:45 Info Scheduler: Invoking task [Deployment]...
            Agent Subsystem 12/12/2007 10:17:44 Info Next policy enforcement in 5 minutes
            Agent Subsystem 12/12/2007 10:17:44 Info Agent finished Enforcing policies
            Scheduler 12/12/2007 10:17:44 Info Added a new task Deployment to Scheduler's task list
            Management 12/12/2007 10:17:44 Info Enforcing Policies for ePolicy Orchestrator Agent
            Management 12/12/2007 10:17:44 Info Enforcing Policies for ALERTMNG4700
            Management 12/12/2007 10:17:44 Info Enforcing Policies for EPOAGENT3000
            Management 12/12/2007 10:17:44 Info Enforcing Policies for EPOAGENT3000META
            Management 12/12/2007 10:17:43 Info Enforcing Policies for GROUPSHD6000
            Management 12/12/2007 10:17:43 Info Enforcing Policies for OUTMAN__4600
            Management 12/12/2007 10:17:43 Info Enforcing Policies for VIRUSCAN8000
            Agent Subsystem 12/12/2007 10:17:43 Info Agent Started Enforcing policies
            Scheduler 12/12/2007 10:12:46 Info Scheduler: Task [Deployment] is finished
            Scheduler 12/12/2007 10:12:46 Info The task Deployment is successful
            Script 12/12/2007 10:12:46 Info Closing the update session.
            Script 12/12/2007 10:12:46 Info Update Finished
            Script 12/12/2007 10:12:46 Info Verifying VS800Det.McS.
            Script 12/12/2007 10:12:46 Info Verifying VS800Det.McS.
            Script 12/12/2007 10:12:46 Info Checking for software conflicts.
            Script 12/12/2007 10:12:46 Info Can't get uninstall command from plug-in area.
            Script 12/12/2007 10:12:45 Info Loading update configuration from: Catalog.xml
            Script 12/12/2007 10:12:45 Info Extracting catalog.z.
            Script 12/12/2007 10:12:44 Info Verifying catalog.z.
            Script 12/12/2007 10:12:44 Info Downloading catalog.z.
            Script 12/12/2007 10:12:44 Info Initializing update...
            Script 12/12/2007 10:12:44 Info Checking update packages from repository ePO_Server01.
            Scheduler 12/12/2007 10:12:44 Info Scheduler: Invoking task [Deployment]...
            Agent Subsystem 12/12/2007 10:12:43 Info Next policy enforcement in 5 minutes
            Agent Subsystem 12/12/2007 10:12:43 Info Agent finished Enforcing policies
            Scheduler 12/12/2007 10:12:43 Info Added a new task Deployment to Scheduler's task list
            Management 12/12/2007 10:12:42 Info Enforcing Policies for ePolicy Orchestrator Agent
            Management 12/12/2007 10:12:42 Info Enforcing Policies for ALERTMNG4700
            Management 12/12/2007 10:12:42 Info Enforcing Policies for EPOAGENT3000
            Management 12/12/2007 10:12:42 Info Enforcing Policies for EPOAGENT3000META
            Management 12/12/2007 10:12:41 Info Enforcing Policies for GROUPSHD6000
            Management 12/12/2007 10:12:41 Info Enforcing Policies for OUTMAN__4600
            Management 12/12/2007 10:12:41 Info Enforcing Policies for VIRUSCAN8000
            Agent Subsystem 12/12/2007 10:12:41 Info Agent Started Enforcing policies
            Scheduler 12/12/2007 10:07:45 Info Scheduler: Task [Deployment] is finished
            Scheduler 12/12/2007 10:07:45 Info The task Deployment is successful
            Script 12/12/2007 10:07:44 Info Closing the update session.
            Script 12/12/2007 10:07:44 Info Update Finished
            Script 12/12/2007 10:07:44 Info Verifying VS800Det.McS.
            Script 12/12/2007 10:07:44 Info Verifying VS800Det.McS.
            Script 12/12/2007 10:07:44 Info Checking for software conflicts.
            Script 12/12/2007 10:07:44 Info Can't get uninstall command from plug-in area.
            Script 12/12/2007 10:07:43 Info Loading update configuration from: Catalog.xml
            Script 12/12/2007 10:07:43 Info Extracting catalog.z.
            Script 12/12/2007 10:07:43 Info Verifying catalog.z.
            Script 12/12/2007 10:07:43 Info Initializing update...
            Script 12/12/2007 10:07:42 Info Checking update packages from repository ePO_Server01.
            Scheduler 12/12/2007 10:07:42 Info Scheduler: Invoking task [Deployment]...
            Agent Subsystem 12/12/2007 10:07:41 Info Next policy enforcement in 5 minutes
            Agent Subsystem 12/12/2007 10:07:41 Info Agent finished Enforcing policies
            Scheduler 12/12/2007 10:07:41 Info Added a new task Deployment to Scheduler's task list
            Management 12/12/2007 10:07:40 Info Enforcing Policies for ePolicy Orchestrator Agent
            Management 12/12/2007 10:07:40 Info Enforcing Policies for ALERTMNG4700
            Management 12/12/2007 10:07:40 Info Enforcing Policies for EPOAGENT3000
            Management 12/12/2007 10:07:40 Info Enforcing Policies for EPOAGENT3000META
            Management 12/12/2007 10:07:39 Info Enforcing Policies for GROUPSHD6000
            Management 12/12/2007 10:07:39 Info Enforcing Policies for OUTMAN__4600
            Management 12/12/2007 10:07:39 Info Enforcing Policies for VIRUSCAN8000
            Agent Subsystem 12/12/2007 10:07:39 Info Agent Started Enforcing policies
            Scheduler 12/12/2007 10:02:43 Info Scheduler: Task [Deployment] is finished
            Scheduler 12/12/2007 10:02:43 Info The task Deployment is successful
            Script 12/12/2007 10:02:42 Info Closing the update session.
            Script 12/12/2007 10:02:42 Info Update Finished
            Script 12/12/2007 10:02:42 Info Verifying VS800Det.McS.
            Script 12/12/2007 10:02:42 Info Verifying VS800Det.McS.
            Script 12/12/2007 10:02:42 Info Checking for software conflicts.
            Script 12/12/2007 10:02:42 Info Can't get uninstall command from plug-in area.
            Script 12/12/2007 10:02:41 Info Loading update configuration from: Catalog.xml
            Script 12/12/2007 10:02:41 Info Extracting catalog.z.
            Script 12/12/2007 10:02:41 Info Verifying catalog.z.
            Script 12/12/2007 10:02:41 Info Initializing update...
            Script 12/12/2007 10:02:40 Info Checking update packages from repository ePO_Server01.
            Scheduler 12/12/2007 10:02:40 Info Scheduler: Invoking task [Deployment]...
            Agent Subsystem 12/12/2007 10:02:39 Info Next policy enforcement in 5 minutes
            Agent Subsystem 12/12/2007 10:02:39 Info Agent finished Enforcing policies
            Scheduler 12/12/2007 10:02:39 Info Added a new task Deployment to Scheduler's task list
            Management 12/12/2007 10:02:38 Info Enforcing Policies for ePolicy Orchestrator Agent
            Management 12/12/2007 10:02:38 Info Enforcing Policies for ALERTMNG4700
            Management 12/12/2007 10:02:38 Info Enforcing Policies for EPOAGENT3000
            Management 12/12/2007 10:02:38 Info Enforcing Policies for EPOAGENT3000META
            Management 12/12/2007 10:02:37 Info Enforcing Policies for GROUPSHD6000
            Management 12/12/2007 10:02:37 Info Enforcing Policies for OUTMAN__4600
            Management 12/12/2007 10:02:37 Info Enforcing Policies for VIRUSCAN8000
            Agent Subsystem 12/12/2007 10:02:37 Info Agent Started Enforcing policies
            Scheduler 12/12/2007 10:00:07 Info Scheduler: Task [Dat Update] is finished
            Scheduler 12/12/2007 10:00:07 Info The task Dat Update is successful
            Script 12/12/2007 10:00:07 Info Closing the update session.
            Script 12/12/2007 10:00:07 Info Update Finished
            Script 12/12/2007 10:00:05 Info Verifying SK_det.mcs.
            Script 12/12/2007 10:00:05 Info Verifying PatchTmpDet.McS.
            Script 12/12/2007 10:00:04 Info Searching available updates for Agent 3.5.5.
            Script 12/12/2007 10:00:04 Info Verifying AGT300Det.McS.
            Script 12/12/2007 10:00:04 Info Verifying VSE850Det.McS.
            Script 12/12/2007 10:00:04 Info Verifying SuperDATDet.mcs.
            Script 12/12/2007 10:00:04 Info Verifying RSS100Det.McS.
            Script 12/12/2007 10:00:04 Info Verifying PatchDet.McS.
            Script 12/12/2007 10:00:04 Info Verifying VS710Det.McS.
            Script 12/12/2007 10:00:04 Info Verifying NavDet.McS.
            Script 12/12/2007 10:00:04 Info Product(s) running the latest Engine.
            Script 12/12/2007 10:00:03 Info Searching available updates for Engine.
            Script 12/12/2007 10:00:03 Info Verifying EngDet.mcs.
            Script 12/12/2007 10:00:03 Info Product(s) running the latest DATs.
            Script 12/12/2007 10:00:02 Info Searching available updates for DATs.
            Script 12/12/2007 10:00:02 Info Verifying DATDet.mcs.
            Script 12/12/2007 10:00:00 Info Loading update configuration from: Catalog.xml
            Script 12/12/2007 10:00:00 Info Extracting catalog.z.
            Script 12/12/2007 10:00:00 Info Verifying catalog.z.
            Script 12/12/2007 10:00:00 Info Initializing update...
            Script 12/12/2007 10:00:00 Info Checking update packages from repository ePO_Server01.
            Scheduler 12/12/2007 10:00:00 Info Next time(local) of task Dat Update: 12 December 2007 11:00:00
            Scheduler 12/12/2007 10:00:00 Info Scheduler: Invoking task [Dat Update]...

            Any idea??
            Whats the "can't get uninstall command from plug -in area"???

            Thanks

            Anthony
            • 3. RE: ePo not Automatically Updating DATs
              Hi

              Anyone had any similar problems???? Its still happening.

              Thanks

              Anthony
              • 4. same error
                Same error,
                Could please help ?
                Thanks
                • 5. RE: ePo not Automatically Updating DATs
                  schroec
                  Are the task logs you are referring to for the ePO tasks? If so, have you tried to recreate the tasks that failed?
                  • 6. RE: ePo not Automatically Updating DATs
                    Ye i've tried deleting the scheduled task and re creating it but still no joy.

                    I restart the application server and I do a manual pull and it works.

                    An interesting note is that I get these audit failures every hour saying failed login, just wondering if thats part of the problem as my schedule runs every hour, even though it works after an application restart
                    • 7. RE: ePo not Automatically Updating DATs
                      schroec
                      I had similar experiences. In one case recreating the tasks corrected the problem. In another case I had to go to Repository/Configure Proxy Settings/Authentification and reset the authentification password. Another time I had to go to Repository/Configure Proxy Settings/Servers and change the server name (I now use a generic name which is assigned to the proxy server no matter what the actual server name is). I hope one of these solutions helps.
                      • 8. RE: ePo not Automatically Updating DATs
                        Thanks for your help schorec, i think i may have solved it.

                        I will see over the next couple of days to see if it updates itself.

                        What i did was reset the proxy and it seems to be ok.

                        Will let you know if its worked fully over the next few days.

                        Thanks again help is much appreciated.
                        • 9. RE: ePo not Automatically Updating DATs
                          schroec
                          You are welcome
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