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McAfee VirusScan 8.5i is currently the only version supported under Vista. Please see the article below from McAfee.
Microsoft Windows Vista Support for VirusScan Enterprise
Question or Problem
Which McAfee VirusScan products are supported for Microsoft Windows Vista?
Microsoft Windows Vista will only be supported with VirusScan Enterprise (VSE) version 8.5i and later product releases.
NOTE: If you have a current support contract which includes VirusScan Enterprise, you can log in with a valid grant number to download VSE 8.5i from the McAfee download site at:
Earlier versions of VirusScan are not supported for use with Windows Vista due to a conflict between the operating system architecture and the current Common Management Agent.
I'm on version 8.5.0i
Can you right click on framepkg.exe, select the compatibility tab and select to run the program in compatibility mode for XP SP2?? May not help...but can't hurt to try it!
Oddly enough I have no framepkg.exe. Could it somehow have gotten deleted?
Sorry! I may have mis-spoke. I was referring to the epo agent installer in my own environment ....but in theory should work the same for running frminst.exe or you could possilbly uninstall and reinstall VSE 8.0 running setup.exe in compatibility mode for XP SP2. If that doesn't work you may want to hack it out of the registry and delete the installation folder and retry from scratch. Good luck.
ill say now, i have no vista-specific advice here, but it is sounding like this could be the manifestation of a group policy.
in GPOs you can set service "states" , now in XP, it never greyed out anything, but im wondering if the greying is a Vista feature.
are you logged onto a domain ? what happens if you log on locally to the PC perhaps ?
it sounds like at least on a basic level, the frameworkservice is installed correctly, the service exists, you dont get a message indicating the service has been marked for deletion, the main service process behind the service path exists,( frameworkservice.exe)
do you get anything useful in the event log ?
it would also be worth ensuring that it is CMA 3.6.0 that you have installed ( still!!) no funny business has happened - check version of frameworkservice.exe
Had a similar issue with a machine - I think I saw you update to say you had 8.5i.
My problem was due to an "Access Protection" setting.
Check the setting under "Access Protection" - > "Prevent Mcafee service from being stopped".
Bizarre as it seems, but having this set actually prevented me from getting Framework started. I had to disable the option on the client, get Framework working, and then reapply the policy from ePO.
Hope this helps.
that would be very interresting to verify - if it is access protection that is blocking the service start then something will be logged into the Virus Scan AccessProtection.log file