0 Replies Latest reply on Nov 29, 2007 1:58 PM by michel_deschenes

    Error API : CMAAgentInstall

      Hello!

      I had McAfee ePo 3.6.0 installed but we couln't access it because we lost the password (or thought we did). So I proceeded to reinstall ePo.

      But I'm getting:

      Windows error code 1603: Fatal error during installation
      Error API : CMAAgentInstall
      Troubleshooting code : 285

      First solution was to shutdown the McAfee Framework service, but when I open service.msc

      I tried removing the framework by doing a FramePkg.exe /forceuninstall, it did uninstall, but no luck with ePo installation.

      I tried changing HKLM\software\microsoft\windows\current version\uninstall\[...]\ REG_DWORD : INSTALLCMAAgent to 0x0000000, the installation moves onnger but it gives me a new error saying it needs the CMA to keep going on.

      I tried reinstalling Windows installer, registering ole32.dll, reinstalling msxml.

      Here is my log :


      20071129145853 I #4244 Stub Pkg START ["C:\Program Files\McAfee\ePO\3.6.0\DB\Software\Current\EPOAGENT3000\Install\0409\framepkg.exe" /Install=Agent /InstDir="C:\Program Files\Common Files\McAfee\Common Framework" /Silent]
      20071129145853 I #4244 Common Pkg CreateDirectory (C:\DOCUME~1\ADMINI~1.CBJ\LOCALS~1\Temp\unz67.tmp)
      20071129145853 I #4244 Stub Pkg System=0
      20071129145853 I #4244 Common Pkg CreateProcess (C:\DOCUME~1\ADMINI~1.CBJ\LOCALS~1\Temp\unz67.tmp\FrmInst.exe, /CreateService="C:\Program Files\McAfee\ePO\3.6.0\DB\Software\Current\EPOAGENT3000\Install\0409\framepkg.exe" /LOGDIR="C:\DOCUME~1\ADMINI~1.CBJ\LOCALS~1\Temp\NAILogs" /Cleanup2="C:\DOCUME~1\ADMINI~1.CBJ\LOCALS~1\Temp\unz67.tmp" /EmbeddedUsername="" /EmbeddedDomain="" /EmbeddedPassword="" /Install=Agent /InstDir="C:\Program Files\Common Files\McAfee\Common Framework" /Silent)
      20071129145853 I #4244 Common Pkg WaitForSingleObject (C:\DOCUME~1\ADMINI~1.CBJ\LOCALS~1\Temp\unz67.tmp\FrmInst.exe, -1)
      20071129145854 I #7424 Setup Ins START [/CreateService="C:\Program Files\McAfee\ePO\3.6.0\DB\Software\Current\EPOAGENT3000\Install\0409\framepkg.exe" /LOGDIR="C:\DOCUME~1\ADMINI~1.CBJ\LOCALS~1\Temp\NAILogs" /Cleanup2="C:\DOCUME~1\ADMINI~1.CBJ\LOCALS~1\Temp\unz67.tmp" /EmbeddedUsername="" /EmbeddedDomain="" /EmbeddedPassword="" /Install=Agent /InstDir="C:\Program Files\Common Files\McAfee\Common Framework" /Silent]
      20071129145854 I #7424 Setup Ins Windows 5.2.3790 Service Pack 1
      20071129145854 I #7424 Setup Ins Restarting as a service to get System rights
      20071129145854 I #7956 Stub Pkg
      20071129145854 I #7956 Stub Pkg START [C:\DOCUME~1\ADMINI~1.CBJ\LOCALS~1\Temp\unz67.tmp\FramePkg.exe /SignalComplete /LOGDIR="C:\DOCUME~1\ADMINI~1.CBJ\LOCALS~1\Temp\NAILogs" /Cleanup2="C:\DOCUME~1\ADMINI~1.CBJ\LOCALS~1\Temp\unz67.tmp" /WaitFor=6260 /CurrentFolder="C:\Logiciels\Mcafee EpO Orchestrator\3.6\EPO 3.6\EPO360LML" /Install=Agent /InstDir="C:\Program Files\Common Files\McAfee\Common Framework" /Silent]
      20071129145854 I #7956 Common Pkg CreateDirectory (C:\WINDOWS\TEMP\unz68.tmp)
      20071129145854 I #7956 Stub Pkg System=1
      20071129145854 I #3596 Common Pkg CreateProcess (C:\WINDOWS\TEMP\unz68.tmp\FrmInst.exe, /SignalComplete /LOGDIR="C:\DOCUME~1\ADMINI~1.CBJ\LOCALS~1\Temp\NAILogs" /Cleanup2="C:\DOCUME~1\ADMINI~1.CBJ\LOCALS~1\Temp\unz67.tmp" /WaitFor=6260 /CurrentFolder="C:\Logiciels\Mcafee EpO Orchestrator\3.6\EPO 3.6\EPO360LML" /Install=Agent /InstDir="C:\Program Files\Common Files\McAfee\Common Framework" /Silent /FramePkg /Cleanup="C:\WINDOWS\TEMP\unz68.tmp" /LOGDIR="C:\DOCUME~1\ADMINI~1.CBJ\LOCALS~1\Temp\NAILogs")
      20071129145855 I #3108 Setup Ins START [/SignalComplete /LOGDIR="C:\DOCUME~1\ADMINI~1.CBJ\LOCALS~1\Temp\NAILogs" /Cleanup2="C:\DOCUME~1\ADMINI~1.CBJ\LOCALS~1\Temp\unz67.tmp" /WaitFor=6260 /CurrentFolder="C:\Logiciels\Mcafee EpO Orchestrator\3.6\EPO 3.6\EPO360LML" /Install=Agent /InstDir="C:\Program Files\Common Files\McAfee\Common Framework" /Silent /FramePkg /Cleanup="C:\WINDOWS\TEMP\unz68.tmp" /LOGDIR="C:\DOCUME~1\ADMINI~1.CBJ\LOCALS~1\Temp\NAILogs"]
      20071129145855 I #3108 Setup Ins Windows 5.2.3790 Service Pack 1
      20071129145855 I #3108 Setup Ins Attempting to perform a setup operation
      20071129145855 I #3108 UI Ins Starting setup...
      20071129145855 I #3108 UI Ins Validating setup options...
      20071129145856 I #3108 Script Ins C:\Program Files\Common Files\McAfee\Common Framework\aginst32.exe is not present. Therefore the 2.x agent is not installed.
      20071129145856 I #3108 Script Ins Installed Version: 3.5.0.513
      20071129145856 I #3108 Script Ins Installing Version: 3.5.0.513
      20071129145856 I #3108 Script Ins CMA is already installed. Ignoring /InstDir parameter.
      20071129145856 E #3108 Xml Ins Error trace:
      20071129145856 E #3108 Thread Ins [Main thread]->
      20071129145856 E #3108 Setup Ins [Attempting to perform a setup operation]->
      20071129145856 E #3108 Script Ins [Script generation]->
      20071129145856 E #3108 Xml Ins [useExistingFile,C:\Documents and Settings\All Users\Application Data\Network Associates\Common Framework\SiteList.xml,ns:SiteLists,xmlns:ns,naSiteList]->
      20071129145856 E #3108 Xml Ins ReadBufferFromFile failed -44
      20071129145856 I #3108 Script Ins Unable to get the FtpSite node from C:\WINDOWS\TEMP\unz68.tmp\SiteList.xml
      20071129145856 I #3108 Script Ins Unable to get the UNCSite node from C:\WINDOWS\TEMP\unz68.tmp\SiteList.xml
      20071129145856 I #3108 Script Ins The state of script is:
      20071129145856 I #3108 Script Ins Installed = TRUE
      20071129145856 I #3108 Script Ins ManagedMode = FALSE
      20071129145856 I #3108 Script Ins InstallFilesAndRegistry = TRUE
      20071129145856 I #3108 Script Ins InstallAgentRegistry = TRUE
      20071129145856 I #3108 Script Ins RemoveFilesAndRegistry = FALSE
      20071129145856 I #3108 Script Ins CleanupFiles = FALSE
      20071129145856 I #3108 Script Ins RemoveAgentRegistry = FALSE
      20071129145856 I #3108 Script Ins IncrementUpdaterRefCount = FALSE
      20071129145856 I #3108 Script Ins DecrementUpdaterRefCount = FALSE
      20071129145856 I #3108 Script Ins PutCmaIntoManagedMode = TRUE
      20071129145856 I #3108 Script Ins RemoveCmaFromManagedMode = FALSE
      20071129145856 I #3108 Script Ins ReplaceNaiRepositories = FALSE
      20071129145856 I #3108 Script Ins ReplaceEpoSite = FALSE
      20071129145856 I #3108 Script Ins ReplaceSiteList = TRUE
      20071129145856 I #3108 Script Ins Remove3xServerTasks = FALSE
      20071129145856 I #3108 Script Ins Remove2xAgent = FALSE
      20071129145856 I #3108 Script Ins RunHigherVersionedRemove = FALSE
      20071129145856 I #3108 Script Ins WaitForCmaToFinish = TRUE
      20071129145856 I #3108 Script Ins RunHigherVersionedSetup = FALSE
      20071129145856 I #3108 Script Ins NumberOfProductsUsingCMA = 0
      20071129145856 I #3108 Script Ins InstalledPath = 'C:\Program Files\Common Files\McAfee\Common Framework'
      20071129145856 I #3108 Script Ins TargetInstalledPath = 'C:\Program Files\Common Files\McAfee\Common Framework'
      20071129145856 I #3108 Script Ins DataPath = 'C:\Documents and Settings\All Users\Application Data\Network Associates\Common Framework'
      20071129145856 I #3108 Script Ins TargetDataPath = 'C:\Documents and Settings\All Users\Application Data\Network Associates\Common Framework'
      20071129145856 I #3108 Script Ins HigherVersionedSetup = 'C:\Program Files\Common Files\McAfee\Common Framework\FrmInst.exe'
      20071129145856 I #3108 Script Ins FrameworkVersion = '00000844446404968961'
      20071129145856 I #3108 Script Ins SiteList = 'C:\WINDOWS\TEMP\unz68.tmp\SiteList.xml'
      20071129145856 I #3108 UI Ins Checking for necessary rights...
      20071129145856 I #3108 UI Ins Stopping processes if necessary...
      20071129145856 I #7956 Stub Pkg END 0
      20071129145906 I #3108 Exec Ins Disable CMA service
      20071129145906 I #3108 Exec Ins Calculate counters
      20071129145906 I #3108 Exec Ins Installing files
      20071129145906 I #3108 UI Ins Installing files...
      20071129145906 I #3108 Exec Ins Installing registry
      20071129145906 I #3108 UI Ins Installing registry...
      20071129145906 E #3108 RegKey Ins Error trace:
      20071129145906 E #3108 Thread Ins [Main thread]->
      20071129145906 E #3108 Setup Ins [Attempting to perform a setup operation]->
      20071129145906 E #3108 Exec Ins [Setup execution]->
      20071129145906 E #3108 Exec Ins [Installing registry]->
      20071129145906 E #3108 RegKey Ins [RegOpenKeyEx,80000002,SOFTWARE\Microsoft\Windows\CurrentVersion\Run]->
      20071129145906 E #3108 RegKey Ins error 2: The system cannot find the file specified.
      20071129145907 I #4300 Main Cle
      20071129145907 I #4300 Main Cle START [4844 6260 /LOGDIR="C:\DOCUME~1\ADMINI~1.CBJ\LOCALS~1\Temp\NAILogs" "C:\WINDOWS\TEMP\unz68.tmp" "C:\DOCUME~1\ADMINI~1.CBJ\LOCALS~1\Temp\unz67.tmp" ]
      20071129145907 I #4300 Common Cle WaitForSingleObject (MCAFEE_FRAMEWORK_CLEANUP_INSTANCE, -1)
      20071129145907 I #4300 Common Cle OpenEvent (MCAFEE_FRAMEWORK_CLEANUP_MUTEX_CREATED)
      20071129145907 I #4300 Common Cle WaitForSingleObject (calling FrmInst.exe, -1)
      20071129145907 E #3108 UI Ins Error trace:
      20071129145907 E #3108 Thread Ins [Main thread]->
      20071129145907 E #7424 Event Ins Error trace:
      20071129145907 E #3108 UI Ins There was an unexpected error during setup execution. See this log file for details: C:\DOCUME~1\ADMINI~1.CBJ\LOCALS~1\Temp\NAILogs\FrmInst_CBJSLNGTOOLS.txt
      20071129145907 E #7424 Thread Ins [Main thread]->
      20071129145907 E #7424 Setup Ins [Restarting as a service to get System rights]->
      20071129145907 E #7424 Event Ins [WaitForSingleObject,Global\MCAFEE_FRAMEWORK_SUCCESSFUL]->
      20071129145907 E #7424 Event Ins timed out
      20071129145907 I #3108 Thread Ins Exit program
      20071129145907 I #3108 Setup Ins END 1603
      20071129145907 I #7424 Thread Ins Exit program
      20071129145907 I #7424 Setup Ins END 1603
      20071129145907 I #4300 Common Cle WaitForSingleObject (service-creating FrmInst.exe, -1)
      20071129145907 I #4244 Stub Pkg END 1603
      20071129145907 I #4300 Main Cle END 0