3 Replies Latest reply on Nov 27, 2007 4:43 AM by tonyb99

    Temp folder is full

      hi all
      i m having problem in some servers
      it's having hundreds of folders named like "unz8CB.tmp"
      they are containing the installation files of CMA agent
      they are having about 20 GB of space
      i m trying to delete them but they can't be deleted because "agentres.dll" is in use
      the log "FrmInst_servername.log" is having hundreds of the message

      ---------------------------------------------------------
      20071122093609 I #5148 Stub Pkg
      20071122093609 I #5148 Stub Pkg START ["C:\Documents and Settings\All Users\Application Data\McAfee\Common Framework\Current\EPOAGENT3000\Install\0409\FramePkg.exe" /Install=Agent /Silent /ResetLanguage]
      20071122093609 I #5148 Common Pkg CreateDirectory (C:\WINDOWS\TEMP\unz2EC.tmp)
      20071122093609 I #5148 Stub Pkg System=1
      20071122093624 I #5148 Common Pkg CreateProcess (C:\WINDOWS\TEMP\unz2EC.tmp\FrmInst.exe, /Install=Agent /Silent /ResetLanguage /FramePkg /Cleanup="C:\WINDOWS\TEMP\unz2EC.tmp" /LOGDIR="C:\WINDOWS\TEMP\NAILogs")
      20071122093624 I #5148 Common Pkg WaitForSingleObject (C:\WINDOWS\TEMP\unz2EC.tmp\FrmInst.exe, -1)
      20071122093625 I #6112 naCmnLib Ins Random seed = 0xbd46****
      20071122093625 I #6112 Setup Ins START [/Install=Agent /Silent /ResetLanguage /FramePkg /Cleanup="C:\WINDOWS\TEMP\unz2EC.tmp" /LOGDIR="C:\WINDOWS\TEMP\NAILogs"]
      20071122093625 I #6112 Setup Ins Windows 5.2.3790 Service Pack 1
      20071122093625 I #6112 Setup Ins Attempting to perform a setup operation
      20071122093803 I #5076 Stub Pkg
      20071122093803 I #5076 Stub Pkg START ["C:\Documents and Settings\All Users\Application Data\McAfee\Common Framework\Current\EPOAGENT3000\Install\0409\FramePkg.exe" /Install=Agent /Silent /ResetLanguage]
      20071122093803 I #5076 Common Pkg CreateDirectory (C:\WINDOWS\TEMP\unz2F0.tmp)
      20071122093804 I #5076 Stub Pkg System=1
      20071122093819 I #5076 Common Pkg CreateProcess (C:\WINDOWS\TEMP\unz2F0.tmp\FrmInst.exe, /Install=Agent /Silent /ResetLanguage /FramePkg /Cleanup="C:\WINDOWS\TEMP\unz2F0.tmp" /LOGDIR="C:\WINDOWS\TEMP\NAILogs")
      20071122093819 I #5076 Common Pkg WaitForSingleObject (C:\WINDOWS\TEMP\unz2F0.tmp\FrmInst.exe, -1)
      20071122093819 I #816 naCmnLib Ins Random seed = 0xcad9****
      20071122093819 I #816 Setup Ins START [/Install=Agent /Silent /ResetLanguage /FramePkg /Cleanup="C:\WINDOWS\TEMP\unz2F0.tmp" /LOGDIR="C:\WINDOWS\TEMP\NAILogs"]
      20071122093819 I #816 Setup Ins Windows 5.2.3790 Service Pack 1
      20071122093819 I #816 Setup Ins Attempting to perform a setup operation
      20071122094106 I #5652 Stub Pkg
      ----------------------------------------------------------

      i need help URGENTLY
      thanks alot
        • 1. RE: Temp folder is full
          tonyb99
          You could do the actions below but you will probably need to reboot the server during this.

          *Do you have upgrade agent in a deployment task or install agent from an RSS sensor that applies to the servers, if so disable this.
          *Remove VSE
          *KIll any frminst or framework sessions in memory (across all users)
          *Try agent removal from server (logged in as admin users using RDP with /console switch) you can use the frminst.exe /forceuninstall command.
          *IF this doesnt work hack it out of the registry
          *Reboot
          *Clear down any surviving files
          *reinstall latest agent
          *reinstall VSE
          • 2. RE: Temp folder is full


            thanks very much
            finally i have removed these files
            but i need to know what's wrong with my deployment task
            i have assigned install action to CMA and applied on the whole directory
            what is the best practice to avoid sending these temp files to servers and clients without real need to them
            again thanks for your quick help and support
            • 3. RE: Temp folder is full
              tonyb99
              Servers suck at upgrading CMA agents, I usually get around 10-15% failure when an agent upgrade rolls out to servers, in these cases you end up having to remove and readd.

              This could be due to the fact that they dont get rebooted every often and so may have locked uninstall files from an old version or patch, or may be due to lots of sessions in use locking files. In your case its tried to upgrade but failed again and again and just kept trying at every interval creating a new set of temp files.

              I keep servers on their own deployment task (change inheritance for the task for server grouping) by moving them manually in and out of an upgrade group and only upgrade when I can monitor the results on each server, (yeah I know its a pain)