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this may be because you have an old version of virusscan 8.0 , which shipped with the 4400 scanning engine.
the problem will be that the signatures wont update because the engine version is not high enough, and the engine will not update ( to 5200) because the signatures are not high enough......
McAfee reposted virusscan 8 with the 5100 engine, but this wont help you, because if virusscan 8 has already installed, it will not try and install the virusscan product again ( because it sees it as the same version as is already installed )
the simplest option is to check in a superdat from mcafee, and check it into the repository - epo will blindly roll it out to everyone, and everyone will run this once.
this should fix the problem, and allow the clients to update normally