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exactly what are you seeing ( when logged on ) ?
everything ePO does, is silent - ie, no gui, so if the user is seeing a prompt, then this is something else.
how is your agent installed ? login script ?
the behaviour you describe does not sound like the agent doing the upgrade, but an external source doing the install, ie, GPOs, login script, radia, etc
the install is logged to a file called frminst_computername.log - do a search for this and get the newest one.