6 Replies Latest reply on Feb 15, 2008 12:40 AM by jonc

    Trouble installing 4.0

      I am installing a fresh server on a fresh OS, all updates from Microsoft Update and I am receiving the error below.

      I could not find anything in the KB on this.

      OS = Windows 2003 R2 w/ SP2 32bit
      dB = included install updated to SP2


      Setup has encountered the error:

      FAILURE: In LaunchAppAndWait while trying to run the following program:

      For more information, search for the error in the EPO400-Install-MSI.LOG file, located in the logged-on user’s Temp directory.
      (Note: Close Setup before searching this log file to ensure all data is written to it.)

      Depending on the error, more information may be available in the log files listed below.

      In the logged-on user’s Temp directory:

      EPO400-CommonSetup.log
      EPO400-Troubleshoot\Orion Framework\core-install.log
      EPO400-Troubleshoot\Mercury Framework\epo-install.log
      EPO400-Troubleshoot\TomcatLogs\epo.log
      EPO400-Troubleshoot\Apache2Logs\errorlog.*
      EPO400-Troubleshoot\DBLogs\*.log

      These log files are needed by Technical Support when troubleshooting installation issues.