4 Replies Latest reply on Mar 9, 2010 2:40 AM by mcdave

    ePo 4.0 Monitor Failure & unknown error

      We are running ePo orchestrator 4.0 on windows server 2003 r2 for about one month now, and since yesterday the dashboard and event log seem to be bugged.

      - after loggin in, right on the starting page with the 6 default dashboards, the last two (bottom middle and bottom right) boards display "Monitor Failure" on the titlle bar with the message "this monitor cannot be displayed due to an unrecovereable error".

      - when looking at the reporting -> event log feature i get a page with "an unknown error has occured"

      the system had no problems since the very first installation a few weeks ago. no manual updates have been installed, just the normal "certified" windows updates supplied by the wsus service.

      eventparser.log reads:

      20071017192611 I #7260 EventParser Plugin cache monitor proc started.
      20071017192611 I #7288 EventParser PerfMon reporting thread started
      20071017192611 I #7284 EventParser Initializing Server...
      20071017192611 I #7284 EventParser WinSock 2.0 up and running.
      20071017192611 I #7284 EventParser Alerting initialized on localhost:8080
      20071017192611 I #7284 EventParser EventParser Started.
      20071017193111 I #7260 EventParser Resetting plugin cache for refresh.
      20071017193455 I #3520 EventParser Plugin cache monitor proc started.
      20071017193455 I #3524 EventParser PerfMon reporting thread started
      20071017193455 I #3276 EventParser Initializing Server...
      20071017193455 I #3276 EventParser WinSock 2.0 up and running.
      20071017193457 E #3276 CEPODAL::GetRecord DAL error:
      20071017193457 E #3276 EventParser DB Error 0x80004005 looking up Alerting settings.
      20071017193457 I #3276 EventParser Alerting initialized on localhost:8080
      20071017193457 I #3276 EventParser EventParser Started.
      20071017193955 I #3520 EventParser Resetting plugin cache for refresh.
      20071017194455 I #3520 EventParser Resetting plugin cache for refresh.
      20071017194955 I #3520 EventParser Resetting plugin cache for refresh.
      20071017195500 I #3520 EventParser Resetting plugin cache for refresh.
      20071017200000 I #3520 EventParser Resetting plugin cache for refresh.
      20071017200500 I #3520 EventParser Resetting plugin cache for refresh.
      20071017201000 I #3520 EventParser Resetting plugin cache for refresh.
      20071017201246 I #3524 EventParser PerfMon reporting thread ended
      20071017201246 I #3104 EventParser EventParser Stopped.
      20071017201246 I #3276 EventParser Cleaning up Server...
      20071017201246 I #3276 naicomn Work queue is shutting down in progress...
      20071017201246 I #3276 naicomn Waiting for thread E54 to exit...
      20071017201246 I #3668 naimcomn WQ Thread E54 exit
      20071017201246 I #3544 naimcomn WQ Thread DD8 exit
      20071017201246 I #3660 naimcomn WQ Thread E4C exit
      20071017201246 I #3664 naimcomn WQ Thread E50 exit