6 Replies Latest reply on Nov 4, 2007 11:59 AM by alaa82mohamad

    Troubleshooting code: 335

    ibrahim
      i installed mcafee epo v 3.6.0, it was working fine, and before a week I try to log in but i can't, I try to check all thing "services,authtkation method" itry them all but i still can't log in.
      then I decide to uninstall and reinstall it again but I failed to install it again gives me that error message

      Error API: DBInit.Exe
      Troubleshooting code: 335

      i try many times but i failed, i change the prots number but still failed, here is the trace log
      20070323154413 execute: regsvr32.exe /s "C:\Program Files\McAfee\ePO\3.6.0\pocnsl.dll"
      20070323154413 exit code 0
      20070323154413 execute: regsvr32.exe /s "C:\Program Files\McAfee\ePO\3.6.0\sitemanager.dll"
      20070323154413 exit code 0
      20070323154413 execute: regsvr32.exe /s "C:\Program Files\McAfee\ePO\3.6.0\sitemgrwrap.dll"
      20070323154413 exit code 0
      20070323154413 execute: regsvr32.exe /s "C:\Program Files\McAfee\ePO\3.6.0\dalpolicy.dll"
      20070323154413 exit code 0
      20070323154413 reg open: 0x80000002\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{4744406C-B848-4 7a1-8FAA-0DF2EB3E59E6}
      20070323154413 =>0x210
      20070323154413 reg get: 0x210\InstallCMAAgent
      20070323154413 reg set (REG_DWORD): 0x210\InstallCMAAgent=1
      20070323154413 reg get: 0x210\ConvertRepositoryComplete
      20070323154413 reg set (REG_DWORD): 0x210\ConvertRepositoryComplete=0
      20070323154413 reg get: 0x210\ImportPluginsComplete
      20070323154413 reg set (REG_DWORD): 0x210\ImportPluginsComplete=0
      20070323154413 reg get: 0x210\ImportPointProductsComplete
      20070323154413 reg set (REG_DWORD): 0x210\ImportPointProductsComplete=0
      20070323154413 reg get: 0x210\RemoveEOLProductsComplete
      20070323154413 reg set (REG_DWORD): 0x210\RemoveEOLProductsComplete=0
      20070323154413 reg get: 0x210\RunRepoFlagSettingComplete
      20070323154413 reg set (REG_DWORD): 0x210\RunRepoFlagSettingComplete=0
      20070323154413 reg get: 0x210\SetConnectionsBackComplete
      20070323154413 reg set (REG_DWORD): 0x210\SetConnectionsBackComplete=0
      20070323154413 reg get: 0x210\CreateAgentPackageComplete
      20070323154413 reg set (REG_DWORD): 0x210\CreateAgentPackageComplete=0
      20070323154413 reg get: 0x210\convertSiteMgrXmlComplete
      20070323154413 reg set (REG_DWORD): 0x210\convertSiteMgrXmlComplete=0
      20070323154413 reg close: 0x210
      20070323154413 reg open: 0x80000002\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{4744406C-B848-4 7a1-8FAA-0DF2EB3E59E6}
      20070323154413 =>0x210
      20070323154413 reg get: 0x210\ConvertRepositoryComplete
      20070323154413 REG_DWORD(4) => 0 (4)
      20070323154413 execute: "C:\Program Files\McAfee\ePO\3.6.0\dbinit.exe" -i "F:\McAfee AIO 2006 on It\Enterprise\Management\McAfee ePolicy Orchestrator\Install\EPO360LML\Setup\Agents" -z 66064
      20070323154413
      20070323154413 ----- Dbinit 3.6.0 Setup Starts -----
      20070323154413 reg open: 0x80000002\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{77DFA9DE-08F9-4 6E5-9A6A-5AB42C352BCF}
      20070323154413 reg open: 0x80000002\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{0090BBAD-4362-4 1A4-AD16-3C4E257D3926}
      20070323154413 reg open: 0x80000002\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{44BB3D82-459A-4 846-9CD3-1BAE569A6205}
      20070323154413 reg open: 0x80000002\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{BBE33CBD-42FF-4 56A-92C0-30C927C74270}
      20070323154413 reg open: 0x80000002\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{CCC8202A-28D0-4 594-93B3-6E6304D52DC2}
      20070323154413 reg open: 0x80000002\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{24EA2AF0-F315-1 1d4-8166-005004260652}
      20070323154414 reg open: 0x80000002\SOFTWARE\Microsoft\Windows\CurrentVersion
      20070323154414 =>0x114
      20070323154414 reg get: 0x114\ProgramFilesDir (260)
      20070323154414 REG_SZ(1) => C:\Program Files (17)
      20070323154414 reg get: 0x114\CommonFilesDir (260)
      20070323154414 REG_SZ(1) => C:\Program Files\Common Files (30)
      20070323154414 reg close: 0x114
      20070323154414 ePolicy Orchestrator installer detected.
      20070323154414 reg open: 0x80000002\SOFTWARE\Microsoft\MSSQLServer\Setup
      20070323154414 Failed to get the MSDE 2K Product Code for the default installed instance. Error code: 203
      20070323154414 Using [{E09B48B5-E141-427A-AB0C-D3605127224A}] for the instance Product Code.
      20070323154414 Multiple language package detected.
      20070323154414 reg open: 0x80000002\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{77DFA9DE-08F9-4 6E5-9A6A-5AB42C352BCF}
      20070323154414 reg open: 0x80000002\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{0090BBAD-4362-4 1A4-AD16-3C4E257D3926}
      20070323154414 reg open: 0x80000002\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{44BB3D82-459A-4 846-9CD3-1BAE569A6205}
      20070323154414 reg open: 0x80000002\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{BBE33CBD-42FF-4 56A-92C0-30C927C74270}
      20070323154414 reg open: 0x80000002\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{CCC8202A-28D0-4 594-93B3-6E6304D52DC2}
      20070323154414 reg open: 0x80000002\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{24EA2AF0-F315-1 1d4-8166-005004260652}
      20070323154414 reg open: 0x80000002\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{4744406C-B848-4 7a1-8FAA-0DF2EB3E59E6}
      20070323154414 =>0x114
      20070323154414 reg get: 0x114\InProgress
      20070323154414 REG_DWORD(4) => 1 (4)
      20070323154414 Detected: Current Install.
      20070323154414 reg get: 0x114\ProductFolder (260)
      20070323154414 REG_SZ(1) => C:\Program Files\McAfee\ePO (28)
      20070323154414 reg get: 0x114\PreviousProductFolder (260)
      20070323154414 REG_SZ(1) => (1)
      20070323154414 reg get: 0x114\AgentPort (16)
      20070323154414 REG_SZ(1) => 6520 (5)
      20070323154414 reg get: 0x114\ConsolePort (16)
      20070323154414 REG_SZ(1) => 6521 (5)
      20070323154414 reg get: 0x114\AgentPingPort (16)
      20070323154414 REG_SZ(1) => 8081 (5)
      20070323154414 reg get: 0x114\AgentBroadcastPingPort (16)
      20070323154414 REG_SZ(1) => 8088 (5)
      20070323154414 reg get: 0x114\AVERTAlertsServerName (260)
      20070323154414 REG_SZ(1) => myavert.avertlabs.com (22)
      20070323154414 reg get: 0x114\AVERTAlertsPort (16)
      20070323154414 REG_SZ(1) => 8801 (5)
      20070323154414 reg get: 0x114\AVERTAlertsURL (260)
      20070323154414 REG_SZ(1) => http://myavert.avertlabs.com:8801/reportservice.asmx?wsdl (58)
      20070323154414 reg get: 0x114\SnowcapPort (16)
      20070323154414 REG_SZ(1) => 8080 (5)
      20070323154414 reg get: 0x114\SnowcapSSLPort (16)
      20070323154414 REG_SZ(1) => 8447 (5)
      20070323154414 reg get: 0x114\SnowcapSSLAuthPort (16)
      20070323154414 REG_SZ(1) => 8449 (5)
      20070323154414 reg get: 0x114\AlertDefaultContactAddress (260)
      20070323154414 REG_SZ(1) => administrator@example.com (26)
      20070323154414 reg get: 0x114\AlertDefaultContactName (260)
      20070323154414 REG_SZ(1) => Administrator (14)
      20070323154414 reg get: 0x114\ServerPassword (81)
      20070323154414 REG_SZ(1) => EhgAACYJAABoKGD8AhiDqFwJnYIIhgIOagzz9Z8oZ4KU5oixo6IIPhqTfGM5pXm3 (65)
      20070323154414 reg get: 0x114\ServerUsername (257)
      20070323154414 REG_SZ(1) => System (7)
      20070323154414 reg get: 0x114\ServerDomain (260)
      20070323154414 REG_SZ(1) => (1)
      20070323154414 reg get: 0x114\DatabasePassword (81)
      20070323154414 REG_SZ(1) => ThQAALU8AAC3mYAKCpnjjrJcE6b4tz6cHgOQIHlnTB8Z0tpnk1ov9hpXd/wB0ryn (65)
      20070323154414 reg get: 0x114\DatabaseDomain (260)
      20070323154414 REG_SZ(1) => AGHAPYTV (9)
      20070323154414 reg get: 0x114\DatabaseUsername (257)
      20070323154414 REG_SZ(1) => administrator (14)
      20070323154414 reg get: 0x114\DatabaseServer (64)
      20070323154414 REG_SZ(1) => AGHAPY_SRV1\EPOSERVER (22)
      20070323154414 reg get: 0x114\DatabaseName (128)
      20070323154414 REG_SZ(1) => ePO_AGHAPY_SRV1 (16)
      20070323154414 reg get: 0x114\SQLPort (16)
      20070323154414 REG_SZ(1) => 1040 (5)
      20070323154414 reg get: 0x114\DatabaseInstanceName (32)
      20070323154414 REG_SZ(1) => EPOSERVER (10)
      20070323154414 reg get: 0x114\InstallingServer
      20070323154414 REG_DWORD(4) => 1 (4)
      20070323154414 reg get: 0x114\InstallingMSDE
      20070323154414 REG_DWORD(4) => 1 (4)
      20070323154414 reg get: 0x114\IsUsingMSDE
      20070323154414 REG_DWORD(4) => 1 (4)
      20070323154414 reg get: 0x114\MSDEInstalledByPreviousEPO
      20070323154414 REG_DWORD(4) => 0 (4)
      20070323154414 reg get: 0x114\PreserveCMUSettings
      20070323154414 REG_DWORD(4) => 0 (4)
      20070323154414 reg get: 0x114\SQLAccount
      20070323154414 REG_DWORD(4) => 0 (4)
      20070323154414 reg get: 0x114\EditionName (256)
      20070323154414 REG_SZ(1) => Enterprise Edition (19)
      20070323154414 reg get: 0x114\EditionCode
      20070323154414 REG_DWORD(4) => 1 (4)
      20070323154414 reg get: 0x114\UpgradeEPO
      20070323154414 REG_DWORD(4) => 0 (4)
      20070323154414 reg get: 0x114\UpgradeProtectionPilot
      20070323154414 REG_DWORD(4) => 0 (4)
      20070323154414 reg get: 0x114\LaunchConsoleOnFinish
      20070323154414 REG_DWORD(4) => 0 (4)
      20070323154414 reg get: 0x114\RunSynchronizeServerTask
      20070323154414 REG_DWORD(4) => 0 (4)
      20070323154414 reg get: 0x114\SystemLocaleID (10)
      20070323154414 REG_SZ(1) => 0409 (5)
      20070323154414 reg get: 0x114\SingleLanguageInstall
      20070323154414 REG_DWORD(4) => 0 (4)
      20070323154414 reg get: 0x114\EPOServerPassword (81)
      20070323154414 REG_SZ(1) => fhkAALR6AADGKwhH/KEjAjzD6QTWgxo/B6huir2IAN3sxxuwVKZ6p3PmDy4228n6 (65)
      20070323154414 reg get: 0x114\MSDE2KProductCode (260)
      20070323154414 REG_SZ(1) => {E09B48B5-E141-427A-AB0C-D3605127224A} (39)
      20070323154414 reg get: 0x114\AskToContinue
      20070323154414 REG_DWORD(4) => 1 (4)
      20070323154414 reg open: 0x80000002\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{E09B48B5-E141-4 27A-AB0C-D3605127224A}
      20070323154414 =>0x124
      20070323154414 reg get: 0x124\UninstallString (1024)
      20070323154414 REG_EXPAND_SZ(2) => MsiExec.exe /X{E09B48B5-E141-427A-AB0C-D3605127224A} (53)
      20070323154414 reg close: 0x124
      20070323154414 reg open: 0x80000002\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Microsoft SQL Server 7.0
      20070323154414 reg open: 0x80000002\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Microsoft SQL Server 2000
      20070323154414 reg close: 0x114
      20070323154414 DBInit.Exe parameter validation successful.
      20070323154414 SQL using NT Authentication detected. Trying to impersonate NT credentials to SQL Server.
      20070323154414 LogonUser () successful. Token = [300]
      20070323154414 ImpersonateLoggedOnUser () successful.
      20070323154414 USE [ePO_AGHAPY_SRV1]
      20070323154414 Checking to see if Installer user needs to be created in ePO database.
      20070323154414 Installer user not found. Creating...
      20070323154414 Installer user created successfully.
      20070323154414 RevertToSelf () successful. Impersonation was stopped.
      20070323154415 Calling: g_pSiteMgr->SetEPOMode(1, _bstr_t(AGHAPY_SRV1), atoi(8447), FALSE, _bstr_t(EPOServerAdminUser), _bstr_t(EPOServerAdminPassword), FALSE, FALSE)
      20070323154416 McAfee AutoUpdate Architect SetEPOMode function failed. Error Code: 0xfffffda7
      20070323154416 exit code 2
      20070323154416 DBInit return code 2
      20070323154416 ----- Fail -----
      20070323154416 An error occurred while running DBInit.Exe.

      Please see the TRACE.LOG or DBINIT.LOG files for more details.

      Error API: DBInit.Exe
      Troubleshooting code: 335

      please I want to find a solution for that problem ASAP because I have not any security or antivirus right now