9 Replies Latest reply on Feb 3, 2009 4:18 AM by blindpepper

    Problem upgrading to ePO 3.6.1 from 3.6.0?

    cwr
      We tried upgrading from ePO 3.6.0 to 3.6.1, and the install dies at the 'Update server repository' step and brings up an error screen which says:

      The McAfee Common Framework service failed to start. Please fix the problem and run Setup again to continue the installation.

      Windows error code 1: Incorrect function
      Error API: CMAServiceStart
      Troubleshooting code: 284

      but in the windows services snapin, all of the McAfee services are started. This is a Windows 2003 server with SP1 appllied, which was running ePO 3.6.0 fine. I've attached the installation log below:

      20061213224111
      20061213224111 ----- McAfee ePolicy Orchestrator 3.6.1 Setup Starts -----
      20061213224111 reg open: 0x80000002\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{05EFADDD-4B80-4 990-996D-BBB71FA48195}
      20061213224111 Delay loading ADVAPI32.dll
      20061213224111 reg open: 0x80000002\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{DD9F6CC2-EE97-4 d51-8E68-722624B52830}
      20061213224111 reg open: 0x80000002\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{77DFA9DE-08F9-4 6E5-9A6A-5AB42C352BCF}
      20061213224111 reg open: 0x80000002\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{0090BBAD-4362-4 1A4-AD16-3C4E257D3926}
      20061213224111 reg open: 0x80000002\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{4744406C-B848-4 7a1-8FAA-0DF2EB3E59E6}
      20061213224111 reg open: 0x80000002\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{44BB3D82-459A-4 846-9CD3-1BAE569A6205}
      20061213224111 reg open: 0x80000002\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{BBE33CBD-42FF-4 56A-92C0-30C927C74270}
      20061213224111 reg open: 0x80000002\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{CCC8202A-28D0-4 594-93B3-6E6304D52DC2}
      20061213224111 reg open: 0x80000002\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{24EA2AF0-F315-1 1d4-8166-005004260652}
      20061213224111 reg open: 0x80000002\SOFTWARE\Microsoft\Windows\CurrentVersion
      20061213224111 =>0xe0
      20061213224111 reg get: 0xe0\ProgramFilesDir (260)
      20061213224111 REG_SZ(1) => C:\Program Files (17)
      20061213224111 reg get: 0xe0\CommonFilesDir (260)
      20061213224111 REG_SZ(1) => C:\Program Files\Common Files (30)
      20061213224111 reg close: 0xe0
      20061213224111 Getting documentation folder based on Language = 9 and SubLanguage = 1.
      20061213224111 Setting Documentation folder to: D:\warez\McAfee\EPO361LML\English_Documentation
      20061213224111 reg open: 0x80000002\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{DFDAF2CE-36E7-4 548-B26C-59E9692F9408}
      20061213224111 =>0xe0
      20061213224111 reg open: 0x80000002\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{E0777126-4897-4 216-AED5-E2E867B3B921}
      20061213224111 Delay loading nailog.dll
      20061213224111 Error Delay loading nailog.dll
      20061213224111 Trying absolute path: D:\warez\McAfee\EPO361~1\Setup\Console\Product\nailog.dll
      20061213224111 ePolicy Orchestrator installer detected.
      20061213224111 reg open: 0x80000002\SOFTWARE\Microsoft\MSSQLServer\Setup
      20061213224111 =>0xf8
      20061213224111 Getting the MSDE 2K Product Code for the default installed instance.
      20061213224111 reg get: 0xf8\ProductCode
      20061213224111 reg close: 0xf8
      20061213224111 Setup did not find the MSDE 2K Product Code for the default installed instance. Code: 0
      20061213224111 Using [{E09B48B5-E141-427A-AB0C-D3605127224A}] for the instance Product Code.
      20061213224111 Multiple language package detected.
      20061213224111 reg open: 0x80000002\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{05EFADDD-4B80-4 990-996D-BBB71FA48195}
      20061213224111 reg open: 0x80000002\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{DD9F6CC2-EE97-4 d51-8E68-722624B52830}
      20061213224111 reg open: 0x80000002\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{77DFA9DE-08F9-4 6E5-9A6A-5AB42C352BCF}
      20061213224111 reg open: 0x80000002\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{0090BBAD-4362-4 1A4-AD16-3C4E257D3926}
      20061213224111 reg open: 0x80000002\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{4744406C-B848-4 7a1-8FAA-0DF2EB3E59E6}
      20061213224111 reg open: 0x80000002\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{44BB3D82-459A-4 846-9CD3-1BAE569A6205}
      20061213224111 reg open: 0x80000002\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{BBE33CBD-42FF-4 56A-92C0-30C927C74270}
      20061213224111 reg open: 0x80000002\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{CCC8202A-28D0-4 594-93B3-6E6304D52DC2}
      20061213224111 reg open: 0x80000002\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{24EA2AF0-F315-1 1d4-8166-005004260652}
      20061213224111 reg open: 0x80000002\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{BED12341-41FB-4 c43-952A-8EF458235AB1}
      20061213224111 reg open: 0x80000002\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{E0777126-4897-4 216-AED5-E2E867B3B921}
      20061213224111 reg open: 0x80000002\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{DFDAF2CE-36E7-4 548-B26C-59E9692F9408}
      20061213224111 =>0xf8
      20061213224111 reg get: 0xf8\InProgress
      20061213224111 REG_DWORD(4) => 1 (4)
      20061213224111 Detected: Current Install.
      20061213224111 reg get: 0xf8\ProductFolder (260)
      20061213224111 REG_SZ(1) => C:\Program Files\McAfee\ePO (28)
      20061213224111 reg get: 0xf8\PreviousProductFolder (260)
      20061213224111 REG_SZ(1) => C:\Program Files\McAfee\ePO\3.6.0 (34)
      20061213224111 reg get: 0xf8\AgentPort (16)
      20061213224111 REG_SZ(1) => 8088 (5)
      20061213224111 reg get: 0xf8\ConsolePort (16)
      20061213224111 REG_SZ(1) => 8188 (5)
      20061213224111 reg get: 0xf8\AgentPingPort (16)
      20061213224111 REG_SZ(1) => 8081 (5)
      20061213224111 reg get: 0xf8\AgentBroadcastPingPort (16)
      20061213224111 REG_SZ(1) => 8082 (5)
      20061213224111 reg get: 0xf8\AVERTAlertsServerName (260)
      20061213224111 REG_SZ(1) => myavert.avertlabs.com (22)
      20061213224111 reg get: 0xf8\AVERTAlertsPort (16)
      20061213224111 REG_SZ(1) => 8801 (5)
      20061213224111 reg get: 0xf8\AVERTAlertsURL (260)
      20061213224111 REG_SZ(1) => http://myavert.avertlabs.com:8801/reportservice.asmx?wsdl (58)
      20061213224111 reg get: 0xf8\SnowcapPort (16)
      20061213224111 REG_SZ(1) => 8080 (5)
      20061213224111 reg get: 0xf8\SnowcapSSLPort (16)
      20061213224111 REG_SZ(1) => 8443 (5)
      20061213224111 reg get: 0xf8\SnowcapSSLAuthPort (16)
      20061213224111 REG_SZ(1) => 8444 (5)
      20061213224111 reg get: 0xf8\AlertDefaultContactAddress (260)
      20061213224111 REG_SZ(1) => administrator@smartsoft.internal (30)
      20061213224111 reg get: 0xf8\AlertDefaultContactName (260)
      20061213224111 REG_SZ(1) => Administrator (14)
      20061213224111 reg get: 0xf8\ServerPassword (81)
      20061213224111 REG_SZ(1) => MWkAAPkJAABAtMkJl0Pr88859Mykpp1Swqd70XKDbnIMUqB3AFJnItITknsYAHEN (65)
      20061213224111 reg get: 0xf8\ServerUsername (257)
      20061213224111 REG_SZ(1) => System (7)
      20061213224111 reg get: 0xf8\ServerDomain (260)
      20061213224111 REG_SZ(1) => (1)
      20061213224111 reg get: 0xf8\DatabasePassword (81)
      20061213224111 REG_SZ(1) => +noAAJVLAACHYbDWci3zow/2P0Y9bSnImEra46RPLxzuGTDOXRl86vhK8R2M3CZt (65)
      20061213224111 reg get: 0xf8\DatabaseDomain (260)
      20061213224111 REG_SZ(1) => (1)
      20061213224111 reg get: 0xf8\DatabaseUsername (257)
      20061213224111 REG_SZ(1) => sa (3)
      20061213224111 reg get: 0xf8\DatabaseServer (64)
      20061213224111 REG_SZ(1) => THING (6)
      20061213224111 reg get: 0xf8\DatabaseName (128)
      20061213224111 REG_SZ(1) => ePO_THING (10)
      20061213224111 reg get: 0xf8\SQLPort (16)
      20061213224111 REG_SZ(1) => 1433 (5)
      20061213224111 reg get: 0xf8\SQLUDPPortIsEnabled
      20061213224111 REG_DWORD(4) => 1 (4)
      20061213224111 reg get: 0xf8\DatabaseInstanceName (32)
      20061213224111 REG_SZ(1) => MSSQLSERVER (12)
      20061213224111 reg get: 0xf8\InstallingServer
      20061213224111 REG_DWORD(4) => 1 (4)
      20061213224111 reg get: 0xf8\InstallingMSDE
      20061213224111 REG_DWORD(4) => 0 (4)
      20061213224111 reg get: 0xf8\IsUsingMSDE
      20061213224111 REG_DWORD(4) => 0 (4)
      20061213224111 reg get: 0xf8\MSDEInstalledByPreviousEPO
      20061213224111 REG_DWORD(4) => 0 (4)
      20061213224111 reg get: 0xf8\PreserveCMUSettings
      20061213224111 REG_DWORD(4) => 0 (4)
      20061213224111 reg get: 0xf8\SQLAccount
      20061213224111 REG_DWORD(4) => 1 (4)
      20061213224111 reg get: 0xf8\EditionName (256)
      20061213224111 REG_SZ(1) => Enterprise Edition (19)
      20061213224111 reg get: 0xf8\EditionCode
      20061213224111 REG_DWORD(4) => 1 (4)
      20061213224111 reg get: 0xf8\UpgradeEPO
      20061213224111 REG_DWORD(4) => 360 (4)
      20061213224111 reg get: 0xf8\UpgradeMPE
      20061213224111 REG_DWORD(4) => 0 (4)
      20061213224111 reg get: 0xf8\UpgradeProtectionPilot
      20061213224111 REG_DWORD(4) => 0 (4)
      20061213224111 reg get: 0xf8\LaunchConsoleOnFinish
      20061213224111 REG_DWORD(4) => 0 (4)
      20061213224111 reg get: 0xf8\RunSynchronizeServerTask
      20061213224111 REG_DWORD(4) => 0 (4)
      20061213224111 reg get: 0xf8\SystemLocaleID (10)
      20061213224111 REG_SZ(1) => 0409 (5)
      20061213224111 reg get: 0xf8\SingleLanguageInstall
      20061213224111 REG_DWORD(4) => 0 (4)
      20061213224111 reg get: 0xf8\EPOServerPassword (81)
      20061213224111 REG_SZ(1) => pXoAAP42AACuwieGlAvWe5HhOIxeXiBZlU+bTKe5+tHzY0x8vIIZrLmmTQSff6Sl (65)
      20061213224111 reg get: 0xf8\MSDE2KProductCode (260)
      20061213224111 REG_SZ(1) => {E09B48B5-E141-427A-AB0C-D3605127224A} (39)
      20061213224111 reg get: 0xf8\NTLMVersion (260)
      20061213224111 REG_SZ(1) => NTLMv1 (7)
      20061213224111 Delay loading nailog.dll
      20061213224111 Delay loading epoPGPSDK.dll
      20061213224112 reg get: 0xf8\AskToContinue
      20061213224112 REG_DWORD(4) => 1 (4)
      20061213224112 reg open: 0x80000002\SOFTWARE\Network Associates\ePolicy Orchestrator
      20061213224112 =>0x104
      20061213224112 reg get: 0x104\DBFolder
      20061213224112 reg get: 0x104\DBFolder (260)
      20061213224112 REG_SZ(1) => C:\Program Files\McAfee\ePO\3.6.1\DB (37)
      20061213224112 Looking for Server.Ini in the following location: "C:\Program Files\McAfee\ePO\3.6.1\DB\SERVER.INI"
      20061213224112 Server.Ini found. Loading values.
      20061213224112 get ini: Passed : Server, HTTPPort, , C:\Program Files\McAfee\ePO\3.6.1\DB\SERVER.INI (1024)
      20061213224112 get ini: Returned: Server, HTTPPort, 8088, C:\Program Files\McAfee\ePO\3.6.1\DB\SERVER.INI (1024)
      20061213224112 get ini: Passed : Server, ConsoleHTTPPort, , C:\Program Files\McAfee\ePO\3.6.1\DB\SERVER.INI (1024)
      20061213224112 get ini: Returned: Server, ConsoleHTTPPort, 8188, C:\Program Files\McAfee\ePO\3.6.1\DB\SERVER.INI (1024)
      20061213224112 get ini: Passed : Server, AgentHttpPort, , C:\Program Files\McAfee\ePO\3.6.1\DB\SERVER.INI (1024)
      20061213224112 get ini: Returned: Server, AgentHttpPort, 8081, C:\Program Files\McAfee\ePO\3.6.1\DB\SERVER.INI (1024)
      20061213224112 get ini: Passed : Server, BroadcastPort, , C:\Program Files\McAfee\ePO\3.6.1\DB\SERVER.INI (1024)
      20061213224112 get ini: Returned: Server, BroadcastPort, 8082, C:\Program Files\McAfee\ePO\3.6.1\DB\SERVER.INI (1024)
      20061213224112 get ini: Passed : Server, DataSource, , C:\Program Files\McAfee\ePO\3.6.1\DB\SERVER.INI (1024)
      20061213224112 get ini: Returned: Server, DataSource, THING, C:\Program Files\McAfee\ePO\3.6.1\DB\SERVER.INI (1024)
      20061213224112 get ini: Passed : Server, Database, , C:\Program Files\McAfee\ePO\3.6.1\DB\SERVER.INI (1024)
      20061213224112 get ini: Returned: Server, Database, ePO_THING, C:\Program Files\McAfee\ePO\3.6.1\DB\SERVER.INI (1024)
      20061213224112 get ini: Passed : Server, UseNTAccount, , C:\Program Files\McAfee\ePO\3.6.1\DB\SERVER.INI (1024)
      20061213224112 get ini: Returned: Server, UseNTAccount, 0, C:\Program Files\McAfee\ePO\3.6.1\DB\SERVER.INI (1024)
      20061213224112 get ini: Passed : Server, UserName, , C:\Program Files\McAfee\ePO\3.6.1\DB\SERVER.INI (1024)
      20061213224112 get ini: Returned: Server, UserName, sa, C:\Program Files\McAfee\ePO\3.6.1\DB\SERVER.INI (1024)
      20061213224112 get ini: Passed : Server, Password, , C:\Program Files\McAfee\ePO\3.6.1\DB\SERVER.INI (81)
      20061213224112 get ini: Returned: Server, Password, bXEAAKguAAA5bS0quKqG0JrbSrkZjDy87NFLiFxeNR47W8UZv9BwSl11hH//51rv, C:\Program Files\McAfee\ePO\3.6.1\DB\SERVER.INI (81)
      20061213224113 reg close: 0x104
      20061213224113 reg close: 0xf8
      20061213224127 reg open: 0x80000002\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{DFDAF2CE-36E7-4 548-B26C-59E9692F9408}
      20061213224127 =>0x12c
      20061213224127 reg get: 0x12c\Script (64)
      20061213224127 REG_SZ(1) => biclghde (9)
      20061213224127 reg get: 0x12c\NextStep
      20061213224127 REG_DWORD(4) => 6 (4)
      20061213224127 reg close: 0x12c
      20061213224127 ------------------------------------------
      20061213224127 ----------- Install Step Table -----------
      20061213224127 ------------------------------------------
      20061213224127 Step # 0 (b) = Initialize Installation
      20061213224127 Step # 1 (i) = Stop Server services
      20061213224127 Step # 2 (c) = Install Files
      20061213224127 Step # 3 (l) = Upgrade Server Database
      20061213224127 Step # 4 (g) = Remove previous installation
      20061213224127 Step # 5 (h) = Start Server
      20061213224127 Step # 6 (d) = Update server repository
      20061213224127 Step # 7 (e) = Finish Installation
      20061213224127 ------------------------------------------
      20061213224127 ----- Starting Execution -----
      20061213224127 reg open: 0x80000001\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
      20061213224127 =>0x148
      20061213224127 reg remove: 0x148\ePO
      20061213224127 reg close: 0x148
      20061213224127 reg open: 0x80000002\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{DFDAF2CE-36E7-4 548-B26C-59E9692F9408}
      20061213224127 =>0x148
      20061213224127 reg set (REG_DWORD): 0x148\NextStep=6
      20061213224127 reg close: 0x148
      20061213224127 ----- Step 6 Update server repository -----
      20061213224128 service stop: APACHE2FOREPO361
      20061213224128 Service "APACHE2FOREPO361" is currently STOP pending. Waiting for service to STOP.
      20061213224133 library opened: C:\Program Files\McAfee\ePO\3.6.1\pocnsl.dll
      20061213224133 library got: DllRegisterServer
      20061213224134 Setup successfully registered the following DLL: [C:\Program Files\McAfee\ePO\3.6.1\pocnsl.dll]
      20061213224134 library opened: C:\Program Files\McAfee\ePO\3.6.1\sitemanager.dll
      20061213224134 library got: DllRegisterServer
      20061213224134 Setup successfully registered the following DLL: [C:\Program Files\McAfee\ePO\3.6.1\sitemanager.dll]
      20061213224134 library opened: C:\Program Files\McAfee\ePO\3.6.1\sitemgrwrap.dll
      20061213224134 library got: DllRegisterServer
      20061213224134 Setup successfully registered the following DLL: [C:\Program Files\McAfee\ePO\3.6.1\sitemgrwrap.dll]
      20061213224134 library opened: C:\Program Files\McAfee\ePO\3.6.1\dalpolicy.dll
      20061213224134 library got: DllRegisterServer
      20061213224134 Setup successfully registered the following DLL: [C:\Program Files\McAfee\ePO\3.6.1\dalpolicy.dll]
      20061213224134 reg open: 0x80000002\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{DFDAF2CE-36E7-4 548-B26C-59E9692F9408}
      20061213224134 =>0x154
      20061213224134 reg get: 0x154\InstallCMAAgent
      20061213224134 reg get: 0x154\ConvertRepositoryComplete
      20061213224134 reg get: 0x154\ImportPluginsComplete
      20061213224134 reg get: 0x154\ImportPointProductsComplete
      20061213224134 reg get: 0x154\RemoveEOLProductsComplete
      20061213224134 reg get: 0x154\RunRepoFlagSettingComplete
      20061213224134 reg get: 0x154\SetConnectionsBackComplete
      20061213224134 reg get: 0x154\CreateAgentPackageComplete
      20061213224134 reg get: 0x154\convertSiteMgrXmlComplete
      20061213224134 reg close: 0x154
      20061213224134 reg open: 0x80000002\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{DFDAF2CE-36E7-4 548-B26C-59E9692F9408}
      20061213224134 =>0x154
      20061213224134 reg get: 0x154\ConvertRepositoryComplete
      20061213224134 REG_DWORD(4) => 1 (4)
      20061213224134 Convert Repository already completed...Skipping.
      20061213224134 reg close: 0x154
      20061213224134 reg open: 0x80000002\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{DFDAF2CE-36E7-4 548-B26C-59E9692F9408}
      20061213224134 =>0x154
      20061213224134 reg get: 0x154\ImportPluginsComplete
      20061213224134 REG_DWORD(4) => 1 (4)
      20061213224134 Import Plugins already completed...Skipping.
      20061213224134 reg close: 0x154
      20061213224134 reg open: 0x80000002\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{DFDAF2CE-36E7-4 548-B26C-59E9692F9408}
      20061213224134 =>0x154
      20061213224134 reg get: 0x154\ImportPointProductsComplete
      20061213224134 REG_DWORD(4) => 1 (4)
      20061213224134 Import Point Products already completed...Skipping.
      20061213224134 reg close: 0x154
      20061213224134 reg open: 0x80000002\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{DFDAF2CE-36E7-4 548-B26C-59E9692F9408}
      20061213224134 =>0x154
      20061213224134 reg get: 0x154\RemoveEOLProductsComplete
      20061213224134 REG_DWORD(4) => 1 (4)
      20061213224134 Import Plugins already completed...Skipping.
      20061213224134 reg close: 0x154
      20061213224134 reg open: 0x80000002\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{DFDAF2CE-36E7-4 548-B26C-59E9692F9408}
      20061213224134 =>0x154
      20061213224134 reg get: 0x154\RunRepoFlagSettingComplete
      20061213224134 REG_DWORD(4) => 1 (4)
      20061213224134 Run Repo Flag Setting already completed...Skipping.
      20061213224134 reg close: 0x154
      20061213224134 execute: "C:\Program Files\McAfee\ePO\3.6.1\dbinit.exe" -y -z 10631824
      20061213224134 Create executed successfully. Waiting for process to finish to get the exit code.
      20061213224134
      20061213224134 ----- Dbinit 3.6.1 Setup Starts -----
      20061213224134 reg open: 0x80000002\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{05EFADDD-4B80-4 990-996D-BBB71FA48195}
      20061213224134 Delay loading ADVAPI32.dll
      20061213224134 reg open: 0x80000002\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{DD9F6CC2-EE97-4 d51-8E68-722624B52830}
      20061213224134 reg open: 0x80000002\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{77DFA9DE-08F9-4 6E5-9A6A-5AB42C352BCF}
      20061213224134 reg open: 0x80000002\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{0090BBAD-4362-4 1A4-AD16-3C4E257D3926}
      20061213224134 reg open: 0x80000002\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{4744406C-B848-4 7a1-8FAA-0DF2EB3E59E6}
      20061213224134 reg open: 0x80000002\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{44BB3D82-459A-4 846-9CD3-1BAE569A6205}
      20061213224134 reg open: 0x80000002\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{BBE33CBD-42FF-4 56A-92C0-30C927C74270}
      20061213224134 reg open: 0x80000002\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{CCC8202A-28D0-4 594-93B3-6E6304D52DC2}
      20061213224134 reg open: 0x80000002\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{24EA2AF0-F315-1 1d4-8166-005004260652}
      20061213224134 reg open: 0x80000002\SOFTWARE\Microsoft\Windows\CurrentVersion
      20061213224134 =>0xec
      20061213224134 reg get: 0xec\ProgramFilesDir (260)
      20061213224134 REG_SZ(1) => C:\Program Files (17)
      20061213224134 reg get: 0xec\CommonFilesDir (260)
      20061213224134 REG_SZ(1) => C:\Program Files\Common Files (30)
      20061213224134 reg close: 0xec
      20061213224134 Getting documentation folder based on Language = 9 and SubLanguage = 1.
      20061213224134 Setting Documentation folder to: C:\Program Files\McAfee\ePO\3.6.1\English_Documentation
      20061213224134 Delay loading nailog.dll
      20061213224134 ePolicy Orchestrator installer detected.
      20061213224134 reg open: 0x80000002\SOFTWARE\Microsoft\MSSQLServer\Setup
      20061213224134 =>0x100
      20061213224134 Getting the MSDE 2K Product Code for the default installed instance.
      20061213224134 reg get: 0x100\ProductCode
      20061213224134 reg close: 0x100
      20061213224134 Setup did not find the MSDE 2K Product Code for the default installed instance. Code: 0
      20061213224134 Using [{E09B48B5-E141-427A-AB0C-D3605127224A}] for the instance Product Code.
      20061213224134 FindFirstFile returned code [3].
      20061213224134 Multiple language package detected.
      20061213224134 reg open: 0x80000002\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{05EFADDD-4B80-4 990-996D-BBB71FA48195}
      20061213224134 reg open: 0x80000002\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{DD9F6CC2-EE97-4 d51-8E68-722624B52830}
      20061213224134 reg open: 0x80000002\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{77DFA9DE-08F9-4 6E5-9A6A-5AB42C352BCF}
      20061213224134 reg open: 0x80000002\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{0090BBAD-4362-4 1A4-AD16-3C4E257D3926}
      20061213224134 reg open: 0x80000002\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{4744406C-B848-4 7a1-8FAA-0DF2EB3E59E6}
      20061213224134 reg open: 0x80000002\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{44BB3D82-459A-4 846-9CD3-1BAE569A6205}
      20061213224134 reg open: 0x80000002\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{BBE33CBD-42FF-4 56A-92C0-30C927C74270}
      20061213224134 reg open: 0x80000002\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{CCC8202A-28D0-4 594-93B3-6E6304D52DC2}
      20061213224134 reg open: 0x80000002\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{24EA2AF0-F315-1 1d4-8166-005004260652}
      20061213224134 reg open: 0x80000002\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{BED12341-41FB-4 c43-952A-8EF458235AB1}
      20061213224134 reg open: 0x80000002\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{E0777126-4897-4 216-AED5-E2E867B3B921}
      20061213224134 reg open: 0x80000002\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{DFDAF2CE-36E7-4 548-B26C-59E9692F9408}
      20061213224134 =>0x100
      20061213224134 reg get: 0x100\InProgress
      20061213224134 REG_DWORD(4) => 1 (4)
      20061213224134 Detected: Current Install.
      20061213224134 reg get: 0x100\ProductFolder (260)
      20061213224134 REG_SZ(1) => C:\Program Files\McAfee\ePO (28)
      20061213224134 reg get: 0x100\PreviousProductFolder (260)
      20061213224134 REG_SZ(1) => C:\Program Files\McAfee\ePO\3.6.0 (34)
      20061213224134 reg get: 0x100\AgentPort (16)
      20061213224134 REG_SZ(1) => 8088 (5)
      20061213224134 reg get: 0x100\ConsolePort (16)
      20061213224134 REG_SZ(1) => 8188 (5)
      20061213224134 reg get: 0x100\AgentPingPort (16)
      20061213224134 REG_SZ(1) => 8081 (5)
      20061213224134 reg get: 0x100\AgentBroadcastPingPort (16)
      20061213224134 REG_SZ(1) => 8082 (5)
      20061213224134 reg get: 0x100\AVERTAlertsServerName (260)
      20061213224134 REG_SZ(1) => myavert.avertlabs.com (22)
      20061213224134 reg get: 0x100\AVERTAlertsPort (16)
      20061213224134 REG_SZ(1) => 8801 (5)
      20061213224134 reg get: 0x100\AVERTAlertsURL (260)
      20061213224134 REG_SZ(1) => http://myavert.avertlabs.com:8801/reportservice.asmx?wsdl (58)
      20061213224134 reg get: 0x100\SnowcapPort (16)
      20061213224134 REG_SZ(1) => 8080 (5)
      20061213224134 reg get: 0x100\SnowcapSSLPort (16)
      20061213224134 REG_SZ(1) => 8443 (5)
      20061213224134 reg get: 0x100\SnowcapSSLAuthPort (16)
      20061213224134 REG_SZ(1) => 8444 (5)
      20061213224134 reg get: 0x100\AlertDefaultContactAddress (260)
      20061213224134 REG_SZ(1) => administrator@smartsoft.internal (30)
      20061213224134 reg get: 0x100\AlertDefaultContactName (260)
      20061213224134 REG_SZ(1) => Administrator (14)
      20061213224134 reg get: 0x100\ServerPassword (81)
      20061213224134 REG_SZ(1) => MWkAAPkJAABAtMkJl0Pr88859Mykpp1Swqd70XKDbnIMUqB3AFJnItITknsYAHEN (65)
      20061213224134 reg get: 0x100\ServerUsername (257)
      20061213224134 REG_SZ(1) => System (7)
      20061213224134 reg get: 0x100\ServerDomain (260)
      20061213224134 REG_SZ(1) => (1)
      20061213224134 reg get: 0x100\DatabasePassword (81)
      20061213224134 REG_SZ(1) => +noAAJVLAACHYbDWci3zow/2P0Y9bSnImEra46RPLxzuGTDOXRl86vhK8R2M3CZt (65)
      20061213224134 reg get: 0x100\DatabaseDomain (260)
      20061213224134 REG_SZ(1) => (1)
      20061213224134 reg get: 0x100\DatabaseUsername (257)
      20061213224134 REG_SZ(1) => sa (3)
      20061213224134 reg get: 0x100\DatabaseServer (64)
      20061213224134 REG_SZ(1) => THING (6)
      20061213224134 reg get: 0x100\DatabaseName (128)
      20061213224134 REG_SZ(1) => ePO_THING (10)
      20061213224134 reg get: 0x100\SQLPort (16)
      20061213224134 REG_SZ(1) => 1433 (5)
      20061213224134 reg get: 0x100\SQLUDPPortIsEnabled
      20061213224134 REG_DWORD(4) => 1 (4)
      20061213224134 reg get: 0x100\DatabaseInstanceName (32)
      20061213224134 REG_SZ(1) => MSSQLSERVER (12)
      20061213224134 reg get: 0x100\InstallingServer
      20061213224134 REG_DWORD(4) => 1 (4)
      20061213224134 reg get: 0x100\InstallingMSDE
      20061213224134 REG_DWORD(4) => 0 (4)
      20061213224134 reg get: 0x100\IsUsingMSDE
      20061213224134 REG_DWORD(4) => 0 (4)
      20061213224134 reg get: 0x100\MSDEInstalledByPreviousEPO
      20061213224134 REG_DWORD(4) => 0 (4)
      20061213224134 reg get: 0x100\PreserveCMUSettings
      20061213224134 REG_DWORD(4) => 0 (4)
      20061213224134 reg get: 0x100\SQLAccount
      20061213224134 REG_DWORD(4) => 1 (4)
      20061213224134 reg get: 0x100\EditionName (256)
      20061213224134 REG_SZ(1) => Enterprise Edition (19)
      20061213224134 reg get: 0x100\EditionCode
      20061213224134 REG_DWORD(4) => 1 (4)
      20061213224134 reg get: 0x100\UpgradeEPO
      20061213224134 REG_DWORD(4) => 360 (4)
      20061213224134 reg get: 0x100\UpgradeMPE
      20061213224134 REG_DWORD(4) => 0 (4)
      20061213224134 reg get: 0x100\UpgradeProtectionPilot
      20061213224134 REG_DWORD(4) => 0 (4)
      20061213224134 reg get: 0x100\LaunchConsoleOnFinish
      20061213224134 REG_DWORD(4) => 0 (4)
      20061213224134 reg get: 0x100\RunSynchronizeServerTask
      20061213224134 REG_DWORD(4) => 0 (4)
      20061213224134 reg get: 0x100\SystemLocaleID (10)
      20061213224134 REG_SZ(1) => 0409 (5)
      20061213224134 reg get: 0x100\SingleLanguageInstall
      20061213224134 REG_DWORD(4) => 0 (4)
      20061213224134 reg get: 0x100\EPOServerPassword (81)
      20061213224134 REG_SZ(1) => pXoAAP42AACuwieGlAvWe5HhOIxeXiBZlU+bTKe5+tHzY0x8vIIZrLmmTQSff6Sl (65)
      20061213224134 reg get: 0x100\MSDE2KProductCode (260)
      20061213224134 REG_SZ(1) => {E09B48B5-E141-427A-AB0C-D3605127224A} (39)
      20061213224134 reg get: 0x100\NTLMVersion (260)
      20061213224134 REG_SZ(1) => NTLMv1 (7)
      20061213224134 Delay loading nailog.dll
      20061213224134 Delay loading epoPGPSDK.dll
      20061213224135 reg get: 0x100\AskToContinue
      20061213224135 REG_DWORD(4) => 1 (4)
      20061213224135 reg open: 0x80000002\SOFTWARE\Network Associates\ePolicy Orchestrator
      20061213224135 =>0x10c
      20061213224135 reg get: 0x10c\DBFolder
      20061213224135 reg get: 0x10c\DBFolder (260)
      20061213224135 REG_SZ(1) => C:\Program Files\McAfee\ePO\3.6.1\DB (37)
      20061213224135 Looking for Server.Ini in the following location: "C:\Program Files\McAfee\ePO\3.6.1\DB\SERVER.INI"
      20061213224135 Server.Ini found. Loading values.
      20061213224135 get ini: Passed : Server, HTTPPort, , C:\Program Files\McAfee\ePO\3.6.1\DB\SERVER.INI (1024)
      20061213224135 get ini: Returned: Server, HTTPPort, 8088, C:\Program Files\McAfee\ePO\3.6.1\DB\SERVER.INI (1024)
      20061213224135 get ini: Passed : Server, ConsoleHTTPPort, , C:\Program Files\McAfee\ePO\3.6.1\DB\SERVER.INI (1024)
      20061213224135 get ini: Returned: Server, ConsoleHTTPPort, 8188, C:\Program Files\McAfee\ePO\3.6.1\DB\SERVER.INI (1024)
      20061213224135 get ini: Passed : Server, AgentHttpPort, , C:\Program Files\McAfee\ePO\3.6.1\DB\SERVER.INI (1024)
      20061213224135 get ini: Returned: Server, AgentHttpPort, 8081, C:\Program Files\McAfee\ePO\3.6.1\DB\SERVER.INI (1024)
      20061213224135 get ini: Passed : Server, BroadcastPort, , C:\Program Files\McAfee\ePO\3.6.1\DB\SERVER.INI (1024)
      20061213224135 get ini: Returned: Server, BroadcastPort, 8082, C:\Program Files\McAfee\ePO\3.6.1\DB\SERVER.INI (1024)
      20061213224135 get ini: Passed : Server, DataSource, , C:\Program Files\McAfee\ePO\3.6.1\DB\SERVER.INI (1024)
      20061213224135 get ini: Returned: Server, DataSource, THING, C:\Program Files\McAfee\ePO\3.6.1\DB\SERVER.INI (1024)
      20061213224135 get ini: Passed : Server, Database, , C:\Program Files\McAfee\ePO\3.6.1\DB\SERVER.INI (1024)
      20061213224135 get ini: Returned: Server, Database, ePO_THING, C:\Program Files\McAfee\ePO\3.6.1\DB\SERVER.INI (1024)
      20061213224135 get ini: Passed : Server, UseNTAccount, , C:\Program Files\McAfee\ePO\3.6.1\DB\SERVER.INI (1024)
      20061213224135 get ini: Returned: Server, UseNTAccount, 0, C:\Program Files\McAfee\ePO\3.6.1\DB\SERVER.INI (1024)
      20061213224135 get ini: Passed : Server, UserName, , C:\Program Files\McAfee\ePO\3.6.1\DB\SERVER.INI (1024)
      20061213224135 get ini: Returned: Server, UserName, sa, C:\Program Files\McAfee\ePO\3.6.1\DB\SERVER.INI (1024)
      20061213224135 get ini: Passed : Server, Password, , C:\Program Files\McAfee\ePO\3.6.1\DB\SERVER.INI (81)
      20061213224135 get ini: Returned: Server, Password, bXEAAKguAAA5bS0quKqG0JrbSrkZjDy87NFLiFxeNR47W8UZv9BwSl11hH//51rv, C:\Program Files\McAfee\ePO\3.6.1\DB\SERVER.INI (81)
      20061213224136 reg close: 0x10c
      20061213224136 reg close: 0x100
      20061213224136 DBInit.Exe parameter validation successful.
      20061213224136 Calculating the DataSource for your SQL server.
      20061213224136 UDP port is enabled so using standard DataSource convention.
      20061213224136 Setting connection string DataSource to [THING].
      20061213224136 USE [ePO_THING]
      20061213224136 Checking to see if Installer user needs to be removed from ePO database.
      20061213224136 DBInit.Exe execution complete. Return code: 0. Running CoUninitialize
      20061213224136 CoUninitialize completed successfully.
      20061213224136 Exiting DBInit.Exe normally with return code 0
      20061213224136 exit code 0 (0x0)
      20061213224136 reg open: 0x80000002\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{DFDAF2CE-36E7-4 548-B26C-59E9692F9408}
      20061213224136 =>0x160
      20061213224136 reg get: 0x160\SetConnectionsBackComplete
      20061213224136 REG_DWORD(4) => 1 (4)
      20061213224136 Set Connections Back already completed...Skipping.
      20061213224136 reg close: 0x160
      20061213224136 service start: APACHE2FOREPO361
      20061213224136 Service "APACHE2FOREPO361" is currently START pending. Waiting for service to START.
      20061213224146 reg open: 0x80000002\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{DFDAF2CE-36E7-4 548-B26C-59E9692F9408}
      20061213224146 =>0x15c
      20061213224146 reg get: 0x15c\InstallCMAAgent
      20061213224146 REG_DWORD(4) => 0 (4)
      20061213224146 CMA Agent already installed...Skipping.
      20061213224146 reg close: 0x15c
      20061213224146 service start: McAfeeFramework
      20061213224146 OpenService failed for service [McAfeeFramework] with error 5
      20061213224146 ----- Fail -----
      20061213224146 The McAfee Common Framework service failed to start. Please fix the problem and run Setup again to continue the installation.

      Windows error code 1: Incorrect function.
      Error API: CMAServiceStart
      Troubleshooting code: 284

      Troubleshooting logs have been saved in this folder: "C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\NAILogs". Have the TRACE.LOG file and other logs available if you contact McAfee Support for assistance.

      Resolve any errors, then run Setup again to continue from this point.
      20061213224146 Licensing Tracing is being turned OFF.
      20061213224146 reg open: 0x80000002\SOFTWARE\Network Associates\Licensing\TraceAPI
      20061213224219 Starting command [explorer "C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\NAILogs"]
      20061213224219 Create executed successfully. Setup is NOT going to wait for process to finish.
        • 1. RE: Problem upgrading to ePO 3.6.1 from 3.6.0?
          metalhead
          Execute the following command in the epo agents install dir before rerunning the setup:

          frminst.exe /REMOVE=Agent


          Cheers Tom
          • 2. RE: Problem upgrading to ePO 3.6.1 from 3.6.0?
            cwr
            when i type that, I get another error message:

            Can't start service 'McAfeeFramework'
            Can't stop service 'McAfeeFramework'

            but when i look in the microsoft Services snapin, all the McAfee (including the framework) services are running
            • 3. RE: Problem upgrading to ePO 3.6.1 from 3.6.0?
              metalhead
              I suppose you have VS8.5 installed on this machine. VS8.5 protects the McAfee services.

              Open the VS8.5 console -> goto Access Protection -> Uncheck the "Protect Mcfee Services" checkbox

              Then rerun the setup.

              Cheers Tom
              • 4. RE: Problem upgrading to ePO 3.6.1 from 3.6.0?
                cwr
                awesome. that fixed it, props.
                • 5. Im with a problem too
                  balestra
                  20061218190001 The g_szNAPVersion variable was found in the file.
                  20061218190001 Version extracted from file was: 5.3.100
                  20061218190001 The NAP in the repository is not higher so checking in the NAP file. Checked in version is [5.3.100] and the NAP file version is [5.3.100].
                  20061218190001 Calling InstallSoftware2 for NAP file D:\EPO\3.6.1\NAP\GSDOMINO5300\5.3.0\GSD53.nap
                  20061218190014 ----- Fail -----
                  20061218190014 An unexpected internal error occurred while running DBInit.Exe.

                  Please see the TRACE.LOG or DBINIT.LOG files for more details.

                  Windows error code 8000ffff: Catastrophic failure
                  Error API: importNAP (&Connection, files.path, CurrentProductFolder, DatabaseConnectString)
                  Troubleshooting code: 333

                  Troubleshooting logs have been saved in this folder: "C:\DOCUME~1\FBA\LOCALS~1\Temp\NAILogs". Have the TRACE.LOG file and other logs available if you contact McAfee Support for assistance.

                  Resolve any errors, then run Setup again to continue from this point.
                  20061218190014 RevertToSelf () successful. Impersonation was stopped.
                  20061218190014 RevertToSelf () successful. Impersonation was stopped.
                  20061218190014 DBInit.Exe execution complete. Return code: 1. Running CoUninitialize
                  20061218190014 CoUninitialize completed successfully.
                  20061218190014 Exiting DBInit.Exe normally with return code 1
                  20061218190014 exit code 1 (0x1)
                  20061218190014 openRead: C:\DOCUME~1\FBA\LOCALS~1\Temp\NAILogs\dbiniterror.txt
                  20061218190014 Licensing Tracing is being turned OFF.
                  20061218190014 reg open: 0x80000002\SOFTWARE\Network Associates\Licensing\TraceAPI
                  20061218190107 Starting command [explorer "C:\DOCUME~1\FBA\LOCALS~1\Temp\NAILogs"]
                  20061218190107 Create executed successfully. Setup is NOT going to wait for process to finish.
                  20061218190137 Starting command [explorer "C:\DOCUME~1\FBA\LOCALS~1\Temp\NAILogs"]
                  20061218190137 Create executed successfully. Setup is NOT going to wait for process to finish.
                  • 6. RE: Problem upgrading to ePO 3.6.1 from 3.6.0?
                    balestra
                    and here is the end of DBINIT.log file:

                    -----------------------------------------------
                    20061218185518 E #9268 DAL RunSQL statement failed!
                    20061218185934 I #9268 EPOPOLICY .\DALPolicyType.cpp(856) : 0x8002000B : Can't find settings.
                    20061218185935 I #9268 ePO Console dal_RunSQLScripts: cfg file = C:\DOCUME~1\FBA\LOCALS~1\Temp\2\Product.cfg
                    20061218185935 I #9268 ePO Console [SQLScripts] section not found or is empty. No SQL Scripts to run.
                    20061218185939 I #9268 EPOPOLICY .\DALPolicyType.cpp(856) : 0x8002000B : Can't find settings.
                    20061218185939 I #9268 ePO Console dal_RunSQLScripts: cfg file = C:\DOCUME~1\FBA\LOCALS~1\Temp\3\Product.cfg
                    20061218185939 I #9268 ePO Console [SQLScripts] section not found or is empty. No SQL Scripts to run.
                    20061218185941 I #9268 EPOPOLICY .\DALPolicyType.cpp(856) : 0x8002000B : Can't find settings.
                    20061218185941 I #9268 ePO Console dal_RunSQLScripts: cfg file = C:\DOCUME~1\FBA\LOCALS~1\Temp\4\Product.cfg
                    20061218185941 I #9268 ePO Console [SQLScripts] section not found or is empty. No SQL Scripts to run.
                    20061218185943 I #9268 EPOPOLICY .\DALPolicyType.cpp(856) : 0x8002000B : Can't find settings.
                    20061218185943 I #9268 ePO Console dal_RunSQLScripts: cfg file = C:\DOCUME~1\FBA\LOCALS~1\Temp\5\Product.cfg
                    20061218185943 I #9268 ePO Console [SQLScripts] section not found or is empty. No SQL Scripts to run.
                    20061218185947 I #9268 EPOPOLICY .\DALPolicyType.cpp(856) : 0x8002000B : Can't find settings.
                    20061218185947 I #9268 ePO Console dal_RunSQLScripts: cfg file = C:\DOCUME~1\FBA\LOCALS~1\Temp\6\Product.cfg
                    20061218185947 I #9268 ePO Console [SQLScripts] section not found or is empty. No SQL Scripts to run.
                    20061218185949 I #9268 EPOPOLICY .\DALPolicyType.cpp(856) : 0x8002000B : Can't find settings.
                    20061218185949 I #9268 ePO Console dal_RunSQLScripts: cfg file = C:\DOCUME~1\FBA\LOCALS~1\Temp\7\Product.cfg
                    20061218185949 I #9268 ePO Console [SQLScripts] section not found or is empty. No SQL Scripts to run.
                    20061218185957 I #9268 EPOPOLICY .\DALPolicyType.cpp(856) : 0x8002000B : Can't find settings.
                    20061218185959 I #9268 ePO Console dal_RunSQLScripts: cfg file = C:\DOCUME~1\FBA\LOCALS~1\Temp\8\Product.cfg
                    20061218185959 I #9268 ePO Console [SQLScripts] section not found or is empty. No SQL Scripts to run.
                    20061218190007 I #9268 EPOPOLICY .\DALPolicyType.cpp(856) : 0x8002000B : Can't find settings.
                    20061218190014 E #9268 EPOPOLICY .\DALPolicySettings.cpp(998) : 0x80040E14 : IDispatch error #3092 : Could not allocate space for object 'EPOPolicySettingValues' in database 'ePO_SAO0603' because the 'PRIMARY' filegroup is full.
                    20061218190014 E #9268 EPOPOLICY .\DALPolicyDBManager.cpp(3049) : 0x80040E14 :
                    20061218190014 E #9268 EPOPOLICY .\DALPolicyDBManager.cpp(3168) : 0x8000FFFF : Catastrophic failure : Connection failure
                    20061218190014 E #9268 ePO Console dal_AddDefaultNamedPolicy : Error 0x8000FFFF
                    • 7. RE: Problem upgrading to ePO 3.6.1 from 3.6.0?
                      metalhead
                      Seems like there is something wrong with you sql server or the DB:

                      20061218190014 E #9268 EPOPOLICY .\DALPolicySettings.cpp(998) : 0x80040E14 : IDispatch error #3092 : Could not allocate space for object 'EPOPolicySettingValues' in database 'ePO_SAO0603' because the 'PRIMARY' filegroup is full.


                      Could it be that your MSDE database is almost 2 GB in size ?

                      Cheers Tom
                      • 8. RE: Problem upgrading to ePO 3.6.1 from 3.6.0?
                        I'm having the same issue as the OP, but I'm not running VScan 8.5, just VScan Enterprise 8.0.0, which doesn't have the option for protecting McAfee Services.

                        Briefly, I'm trying to install Protection Pilot 1.5 and it fails with the following error:

                        The McAfee Common Framework service failed to start. Please fix the problem and run Setup again to continue the installation.

                        Windows error code 1: Incorrect function.
                        Error API: CMAServiceStart
                        Troubleshooting code: 284

                        Troubleshooting logs have been saved in this folder: "C:\DOCUME~1\DEAN~1.ALT\LOCALS~1\Temp\1\NAILogs". Have the PRP150-TRACE.LOG file and other logs available if you contact McAfee Support for assistance.

                        Resolve any errors, then run Setup again to continue from this point.

                        Does anyone have any ideas on how I might fix this?

                        Thanks in advance!
                        • 9. RE: Problem upgrading to ePO 3.6.1 from 3.6.0?
                          blindpepper
                          dinoUK, dit you found a solution for your problem?
                          Mario