1 2 Previous Next 10 Replies Latest reply on Jun 3, 2009 8:13 AM by johannh

    EPO 3.0 or 3.5 install problem??Why???

      Just Installing EPO 3.5 or 3.0 on Windows 2000 server SP4 and everything is fine until it gets to the end of the install.


      At the end of the installation an error occured.

      Following message displayed on the screen:

      20041107233013 There was an unexpected error during the McAfee Common Framework install. Error Code: -23

      Windows error code ffffffe9:
      Error API: CMAAgentInstall
      Troubleshooting code: 285

      Troubleshooting logs have been saved in this folder: "C:\WINNT\Nai Logs". Have the TRACE.LOG file and other logs available if you contact Customer Support for assistance.

      Resolve any errors, then run Setup again to continue from this point.
      20041107233013 reg close: 0x8c
      20041107233019 Starting command [explorer "C:\WINNT\Nai Logs"]
      20041107233410 Starting command [explorer "C:\WINNT\Nai Logs"]

      or

      There was an unexpected error accessing service "McAfeeFramework".

      Windows error code 2: 系统找不到指定的文&#20214 ;。
      Error API: StartService
      Troubleshooting code: 112

      Troubleshooting logs have been saved in this folder: "C:\WINNT\Nai Logs". Have the TRACE.LOG file and other logs available if you contact Customer Support for assistance.

      Resolve any errors, then run Setup again to continue from this point.[/url]
        • 1. RE: EPO 3.0 or 3.5 install problem??Why???
          metalhead
          Did you set the ePO server service account to a domain admin during the install ? If so try this before re-running setup :

           


          5. Custom agent installation packages
          (FRAMEPKG.EXE) with embedded user credentials
          might not install successfully on computers
          using these operating systems:

          - Windows 2000 Advanced Server with Service
          Pack 4 or later.
          - Windows 2000 Server with Service Pack 4 or
          later.
          - Windows Server 2003 Enterprise.
          - Windows Server 2003 Standard.
          - Windows XP Service Pack 2.

          The workaround is:

          On computers using the operating systems listed
          above, make the following changes to the
          security settings before installing custom agent
          installation packages on them:

          a. Log on to the desired computer using a user
          account with local administrator
          permissions.
          b. Run SECPOL.MSC to open the "Local Security
          Settings" dialog box.
          c. In the console tree under "Security Settings"
          | "Local Policies," select "User Rights
          Assignment."
          d. In the details pane, double-click
          "Impersonate a client after authentication"
          in the "Policy" column to open the "Local
          Security Policy Setting" dialog box.
          e. Click "Add" to open the "Select Users or
          Groups" dialog box.
          f. Select the user or group that the end user is
          likely to run as; for example, "Everyone" or
          "Users," then click "Add."
          g. Click "OK" twice to save the current
          entries.
          h. On Windows 2000 computers, you need to
          restart the computer before the changes
          become effective.

          At press time, information about this issue
          (impersonating a client after authentication)
          and instructions for troubleshooting it were
          available on the Microsoft web site:



          It´s from the ePO README.TXT.

          Cheers Tom
          • 2. I have change the security settings,but Erron still exist??
            FYI:

            20041115221403 There was an unexpected error during the McAfee Common Framework install. Error Code: -23

            Windows error code ffffffe9:
            Error API: CMAAgentInstall
            Troubleshooting code: 285

            Troubleshooting logs have been saved in this folder: "C:\WINNT\Nai Logs". Have the TRACE.LOG file and other logs available if you contact Customer Support for assistance.

            Resolve any errors, then run Setup again to continue from this point.
            20041115221403 reg close: 0x8c
            20041115222603 Starting command [explorer "C:\WINNT\Nai Logs"]
            20041115223501 Starting command [explorer "C:\WINNT\Nai Logs"]



            Pls help me,Why?????????????Why?????????????
            • 3. RE: EPO 3.0 or 3.5 install problem??Why???
              metalhead
              More info should also be written to the Framework Installlog: FRMINST_%COMPUTERNAME%.log -> please post it if you find it.

              Cheers TOm
              • 4. FRMINST_%COMPUTERNAME%.log   Text
                FYI :

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                200411071731430437 I Main Command line [/Install=Updater /InstDir="C:\Program Files\Network Associates\ePO\Common Framework" /Silent]
                200411071731430718 I Install Cleanup not running (2)
                200411071731430718 I Install LocalSystem=0
                200411071731430734 I Dialog Searching for previous install...
                200411071731430781 I Dialog Previous install found, switching to upgrade mode
                200411071731430828 I Install Manifest version 300050000019c installed 30001000000d3
                200411071731440406 I Install Kill [UpdaterUI.exe] pid 2240
                200411071731460828 I Util Run [C:\Program Files\Network Associates\Common Framework\FrmInst.exe] cmdline [/Install=Updater /InstDir="C:\Program Files\Network Associates\ePO\Common Framework" /Silent /IgnoreUser]
                200411071731470484 I Dialog The installation was completed successfully!
                200411071731470484 I Util Run [C:\Program Files\Network Associates\Common Framework\cleanup.exe] cmdline [Global\MCAFEE_FRAMEWORK_INSTALLER_INSTANCE_1496 "C:\DOCUME~1\ADMINI~1.SIK\LOCALS~1\Temp\tmp5.tmp"]
                200411071731470578 I Install Waiting for cleanup mutex creation
                200411071732170578 I Install timed out
                200411071732170578 I Main END 1496
                200411071752330937 I Main START 524
                200411071752340031 I Main Command line [/Install=Agent /InstDir="C:\Program Files\Network Associates\ePO\Common Framework" /Silent]
                200411071752340171 I Install Cleanup not running (2)
                200411071752340171 I Install LocalSystem=0
                200411071752340171 I Dialog Searching for previous install...
                200411071752340203 I Dialog Previous install found, switching to upgrade mode
                200411071752340234 I Install Manifest version 300050000019c installed 30001000000d3
                200411071752340781 I Install Kill [UpdaterUI.exe] pid 1884
                200411071752370593 I Util Run [C:\Program Files\Network Associates\Common Framework\FrmInst.exe] cmdline [/Install=Agent /InstDir="C:\Program Files\Network Associates\ePO\Common Framework" /Silent /IgnoreUser]
                200411071752380281 I Dialog The installation was completed successfully!
                200411071752380281 I Util Run [C:\Program Files\Network Associates\Common Framework\cleanup.exe] cmdline [Global\MCAFEE_FRAMEWORK_INSTALLER_INSTANCE_524 "C:\DOCUME~1\ADMINI~1.SIK\LOCALS~1\Temp\tmp3.tmp"]
                200411071752380390 I Install Waiting for cleanup mutex creation
                200411071753080390 I Install timed out
                200411071753080390 I Main END 524
                200411071757450281 I Main START 1156
                200411071757450296 I Main Command line [/Install=Agent /InstDir="C:\Program Files\Network Associates\ePO\Common Framework" /Silent]
                200411071757450406 I Install Cleanup not running (2)
                200411071757450406 I Install LocalSystem=0
                200411071757450406 I Dialog Searching for previous install...
                200411071757450406 I Dialog Previous install found, switching to upgrade mode
                200411071757450453 I Install Manifest version 300050000019c installed 30001000000d3
                200411071757450484 I Util Run [C:\Program Files\Network Associates\Common Framework\FrmInst.exe] cmdline [/Install=Agent /InstDir="C:\Program Files\Network Associates\ePO\Common Framework" /Silent /IgnoreUser]
                200411071757450546 I Dialog The installation was completed successfully!
                200411071757450546 I Util Run [C:\Program Files\Network Associates\Common Framework\cleanup.exe] cmdline [Global\MCAFEE_FRAMEWORK_INSTALLER_INSTANCE_1156 "C:\DOCUME~1\ADMINI~1.SIK\LOCALS~1\Temp\tmp4.tmp"]
                200411071757450546 I Install Waiting for cleanup mutex creation
                200411071758150546 I Install timed out
                200411071758150546 I Main END 1156
                200411071759590140 I Main START 2192
                200411071759590156 I Main Command line [/Install=Agent /InstDir="C:\Program Files\Network Associates\ePO\Common Framework" /Silent]
                200411071759590281 I Install Cleanup not running (2)
                200411071759590281 I Install LocalSystem=0
                200411071759590281 I Dialog Searching for previous install...
                200411071759590281 I Dialog Previous install found, switching to upgrade mode
                200411071759590328 I Install Manifest version 300050000019c installed 30001000000d3
                200411071759590343 I Util Run [C:\Program Files\Network Associates\Common Framework\FrmInst.exe] cmdline [/Install=Agent /InstDir="C:\Program Files\Network Associates\ePO\Common Framework" /Silent /IgnoreUser]
                200411071759590390 I Dialog The installation was completed successfully!
                200411071759590390 I Util Run [C:\Program Files\Network Associates\Common Framework\cleanup.exe] cmdline [Global\MCAFEE_FRAMEWORK_INSTALLER_INSTANCE_2192 "C:\DOCUME~1\ADMINI~1.SIK\LOCALS~1\Temp\tmp7A.tmp"]
                200411071759590390 I Install Waiting for cleanup mutex creation
                200411071800290390 I Install timed out
                200411071800290390 I Main END 2192
                200411071807520156 I Main START 2660
                200411071807520234 I Main Command line [/Install=Agent /InstDir="C:\Program Files\Network Associates\ePO\Common Framework" /Silent]
                200411071807520500 I Install Cleanup not running (2)
                200411071807520500 I Install LocalSystem=0
                200411071807520500 I Dialog Searching for previous install...
                200411071807520531 I Dialog Previous install found, switching to upgrade mode
                200411071807520562 I Install Manifest version 300050000019c installed 30001000000d3
                200411071807530171 I Install Kill [UpdaterUI.exe] pid 1504
                200411071807560265 I Util Run [C:\Program Files\Network Associates\Common Framework\FrmInst.exe] cmdline [/Install=Agent /InstDir="C:\Program Files\Network Associates\ePO\Common Framework" /Silent /IgnoreUser]
                200411071807560531 I Dialog The installation was completed successfully!
                200411071807560531 I Util Run [C:\Program Files\Network Associates\Common Framework\cleanup.exe] cmdline [Global\MCAFEE_FRAMEWORK_INSTALLER_INSTANCE_2660 "C:\DOCUME~1\ADMINI~1.SIK\LOCALS~1\Temp\tmp2.tmp"]
                200411071807560546 I Install Waiting for cleanup mutex creation
                200411071808260703 I Install timed out
                200411071808260703 I Main END 2660
                200411072138010562 I Main START 2484
                200411072138010671 I Main Command line [/Install=Updater /InstDir="C:\Program Files\Network Associates\ePO\Common Framework" /Silent]
                200411072138010703 I Install Cleanup not running (2)
                200411072138010703 I Install LocalSystem=0
                200411072138010703 I Dialog Searching for previous install...
                200411072138010734 I Dialog Previous install found, switching to upgrade mode
                200411072138010781 I Install Manifest version 300050000019c installed 30001000000d3
                200411072138010843 I Util Run [C:\Program Files\Network Associates\Common Framework\FrmInst.exe] cmdline [/Install=Updater /InstDir="C:\Program Files\Network Associates\ePO\Common Framework" /Silent /IgnoreUser]
                200411072138010843 E Util error 3
                200411072138010843 E Dialog The installation was not successfull!
                200411072138010843 I Main END 2484
                200411072139210125 I Main START 2472
                200411072139210140 I Main Command line [/Install=Updater /InstDir="C:\Program Files\Network Associates\ePO\Common Framework" /Silent]
                200411072139210156 I Install Cleanup not running (2)
                200411072139210156 I Install LocalSystem=0
                200411072139210156 I Dialog Searching for previous install...
                200411072139210171 I Dialog Previous install found, switching to upgrade mode
                200411072139210203 I Install Manifest version 300050000019c installed 30001000000d3
                200411072139210234 I Util Run [C:\Program Files\Network Associates\Common Framework\FrmInst.exe] cmdline [/Install=Updater /InstDir="C:\Program Files\Network Associates\ePO\Common Framework" /Silent /IgnoreUser]
                200411072139210234 E Util error 3
                200411072139210234 E Dialog The installation was not successfull!
                200411072139210234 I Main END 2472
                200411072204090078 I Main START 2476
                200411072204090109 I Main Command line [/Install=Updater /InstDir="C:\Program Files\Network Associates\ePO\Common Framework" /Silent]
                200411072204090125 I Install Cleanup not running (2)
                200411072204090125 I Install LocalSystem=0
                200411072204090125 I Dialog Searching for previous install...
                200411072204090203 I Dialog Previous install found, switching to upgrade mode
                200411072204090234 I Install Manifest version 300050000019c installed 30001000000d3
                200411072204090359 I Util Run [C:\Program Files\Network Associates\Common Framework\FrmInst.exe] cmdline [/Install=Updater /InstDir="C:\Program Files\Network Associates\ePO\Common Framework" /Silent /IgnoreUser]
                200411072204090359 E Util error 3
                200411072204090359 E Dialog The installation was not successfull!
                200411072204090359 I Main END 2476
                200411072223530500 I Main START 1544
                200411072223530531 I Main Command line [/Install=Agent /InstDir="C:\Program Files\Network Associates\ePO\Common Framework" /Silent]
                200411072223530562 I Install Cleanup not running (2)
                200411072223530562 I Install LocalSystem=0
                200411072223530562 I Dialog Searching for previous install...
                200411072223530593 I Dialog Previous install found, switching to upgrade mode
                200411072223530625 I Install Manifest version 300050000019c installed 30001000000d3
                200411072223530671 I Util Run [C:\Program Files\Network Associates\Common Framework\FrmInst.exe] cmdline [/Install=Agent /InstDir="C:\Program Files\Network Associates\ePO\Common Framework" /Silent /IgnoreUser]
                200411072223530671 E Util error 3
                200411072223530671 E Dialog The installation was not successfull!
                200411072223530687 I Main END 1544
                200411072226110015 I Main START 1864
                200411072226110031 I Main Command line [/Install=Agent /InstDir="C:\Program Files\Network Associates\ePO\Common Framework" /Silent]
                200411072226110046 I Install Cleanup not running (2)
                200411072226110046 I Install LocalSystem=0
                200411072226110046 I Dialog Searching for previous install...
                200411072226110046 I Dialog Previous install found, switching to upgrade mode
                200411072226110093 I Install Manifest version 300050000019c installed 30001000000d3
                200411072226110109 I Util Run [C:\Program Files\Network Associates\Common Framework\FrmInst.exe] cmdline [/Install=Agent /InstDir="C:\Program Files\Network Associates\ePO\Common Framework" /Silent /IgnoreUser]
                200411072226110109 E Util error 3
                200411072226110109 E Dialog The installation was not successfull!
                200411072226110109 I Main END 1864
                200411072242490359 I Main START 1336
                200411072242490375 I Main Command line [/Install=Agent /InstDir="C:\Program Files\Network Associates\ePO\Common Framework" /Silent]
                200411072242490468 I Install Cleanup not running (2)
                200411072242490468 I Install LocalSystem=0
                200411072242490468 I Dialog Searching for previous install...
                200411072242490468 I Dialog Previous install found, switching to upgrade mode
                200411072242490578 I Install Manifest version 300050000019c installed 30001000000d3
                200411072242490609 I Util Run [C:\Program Files\Network Associates\Common Framework\FrmInst.exe] cmdline [/Install=Agent /InstDir="C:\Program Files\Network Associates\ePO\Common Framework" /Silent /IgnoreUser]
                200411072242490609 E Util error 3
                200411072242490609 E Dialog The installation was not successfull!
                200411072242490609 I Main END 1336
                200411072245240500 I Main START 2228
                200411072245240500 I Main Command line [/Install=Agent /InstDir="C:\Program Files\Network Associates\ePO\Common Framework" /Silent]
                200411072245240515 I Install Cleanup not running (2)
                200411072245240515 I Install LocalSystem=0
                200411072245240515 I Dialog Searching for previous install...
                200411072245240531 I Dialog Previous install found, switching to upgrade mode
                200411072245240562 I Install Manifest version 300050000019c installed 30001000000d3
                200411072245240593 I Util Run [C:\Program Files\Network Associates\Common Framework\FrmInst.exe] cmdline [/Install=Agent /InstDir="C:\Program Files\Network Associates\ePO\Common Framework" /Silent /IgnoreUser]
                200411072245240593 E Util error 3
                200411072245240593 E Dialog The installation was not successfull!
                200411072245240593 I Main END 2228
                200411072246460984 I Main START 1544
                200411072246460984 I Main Command line [/Install=Agent /InstDir="C:\Program Files\Network Associates\ePO\Common Framework" /Silent]
                200411072246470015 I Install Cleanup not running (2)
                200411072246470015 I Install LocalSystem=0
                200411072246470015 I Dialog Searching for previous install...
                200411072246470015 I Dialog Previous install found, switching to upgrade mode
                200411072246470062 I Install Manifest version 300050000019c installed 30001000000d3
                200411072246470078 I Util Run [C:\Program Files\Network Associates\Common Framework\FrmInst.exe] cmdline [/Install=Agent /InstDir="C:\Program Files\Network Associates\ePO\Common Framework" /Silent /IgnoreUser]
                200411072246470078 E Util error 3
                200411072246470078 E Dialog The installation was not successfull!
                200411072246470078 I Main END 1544
                200411072248330906 I Main START 944
                200411072248330921 I Main Command line [/Install=Agent /InstDir="C:\Program Files\Network Associates\ePO\Common Framework" /Silent]
                200411072248330937 I Install Cleanup not running (2)
                200411072248330937 I Install LocalSystem=0
                200411072248330937 I Dialog Searching for previous install...
                200411072248330953 I Dialog Previous install found, switching to upgrade mode
                200411072248330984 I Install Manifest version 300050000019c installed 30001000000d3
                200411072248340015 I Util Run [C:\Program Files\Network Associates\Common Framework\FrmInst.exe] cmdline [/Install=Agent /InstDir="C:\Program Files\Network Associates\ePO\Common Framework" /Silent /IgnoreUser]
                200411072248340015 E Util error 3
                200411072248340015 E Dialog The installation was not successfull!
                200411072248340015 I Main END 944
                200411072307510562 I Main START 2600
                200411072307510578 I Main Command line [/Install=Agent /InstDir="C:\Program Files\Network Associates\ePO\Common Framework" /Silent]
                200411072307510609 I Install Cleanup not running (2)
                200411072307510609 I Install LocalSystem=0
                200411072307510609 I Dialog Searching for previous install...
                200411072307510609 I Dialog Previous install found, switching to upgrade mode
                200411072307510656 I Install Manifest version 300050000019c installed 30001000000d3
                200411072307510703 I Util Run [C:\Program Files\Network Associates\Common Framework\FrmInst.exe] cmdline [/Install=Agent /InstDir="C:\Program Files\Network Associates\ePO\Common Framework" /Silent /IgnoreUser]
                200411072307510703 E Util error 3
                200411072307510703 E Dialog The installation was not successfull!
                200411072307510703 I Main END 2600
                200411072319320515 I Main START 1336
                200411072319320531 I Main Command line [/Install=Agent /InstDir="C:\Program Files\Network Associates\ePO\Common Framework" /Silent]
                200411072319320562 I Install Cleanup not running (2)
                200411072319320562 I Install LocalSystem=0
                200411072319320562 I Dialog Searching for previous install...
                200411072319320656 I Dialog Previous install found, switching to upgrade mode
                200411072319320703 I Install Manifest version 300050000019c installed 30001000000d3
                200411072319320750 I Util Run [C:\Program Files\Network Associates\Common Framework\FrmInst.exe] cmdline [/Install=Agent /InstDir="C:\Program Files\Network Associates\ePO\Common Framework" /Silent /IgnoreUser]
                200411072319320750 E Util error 3
                200411072319320750 E Dialog The installation was not successfull!
                200411072319320750 I Main END 1336
                200411072330130156 I Main START 2492
                200411072330130187 I Main Command line [/Install=Agent /InstDir="C:\Program Files\Network Associates\ePO\Common Framework" /Silent]
                200411072330130234 I Install Cleanup not running (2)
                200411072330130234 I Install LocalSystem=0
                200411072330130234 I Dialog Searching for previous install...
                200411072330130296 I Dialog Previous install found, switching to upgrade mode
                200411072330130328 I Install Manifest version 300050000019c installed 30001000000d3
                200411072330130390 I Util Run [C:\Program Files\Network Associates\Common Framework\FrmInst.exe] cmdline [/Install=Agent /InstDir="C:\Program Files\Network Associates\ePO\Common Framework" /Silent /IgnoreUser]
                200411072330130390 E Util error 3
                200411072330130390 E Dialog The installation was not successfull!
                200411072330130390 I Main END 2492
                200411152143450578 I Main START 2580
                200411152143450593 I Main Command line [/Install=Updater /InstDir="C:\Program Files\Network Associates\ePO\Common Framework" /Silent]
                200411152143450625 I Install Cleanup not running (2)
                200411152143450625 I Install LocalSystem=0
                200411152143450625 I Dialog Searching for previous install...
                200411152143450656 I Dialog Previous install found, switching to upgrade mode
                200411152143450687 I Install Manifest version 300050000019c installed 30001000000d3
                200411152143450765 I Util Run [C:\Program Files\Network Associates\Common Framework\FrmInst.exe] cmdline [/Install=Updater /InstDir="C:\Program Files\Network Associates\ePO\Common Framework" /Silent /IgnoreUser]
                200411152143450765 E Util error 3
                200411152143450765 E Dialog The installation was not successfull!
                200411152143450765 I Util Run [C:\Program Files\Network Associates\Common Framework\cleanup.exe] cmdline [Global\MCAFEE_FRAMEWORK_INSTALLER_INSTANCE_2580 "C:\DOCUME~1\ADMINI~1.SIK\LOCALS~1\Temp\tmp12.tmp"]
                200411152143450765 E Util error 3
                200411152143450765 I Main END 2580
                200411152148390296 I Main START 1396
                200411152148390328 I Main Command line [/Install=Agent /InstDir="C:\Program Files\Network Associates\ePO\Common Framework" /Silent]
                200411152148390343 I Install Cleanup not running (2)
                200411152148390343 I Install LocalSystem=0
                200411152148390343 I Dialog Searching for previous install...
                200411152148390359 I Dialog Previous install found, switching to upgrade mode
                200411152148390406 I Install Manifest version 300050000019c installed 30001000000d3
                200411152148390437 I Util Run [C:\Program Files\Network Associates\Common Framework\FrmInst.exe] cmdline [/Install=Agent /InstDir="C:\Program Files\Network Associates\ePO\Common Framework" /Silent /IgnoreUser]
                200411152148390437 E Util error 3
                200411152148390437 E Dialog The installation was not successfull!
                200411152148390437 I Main END 1396
                200411152151000656 I Main START 1532
                200411152151000671 I Main Command line [/Install=Agent /InstDir="C:\Program Files\Network Associates\ePO\Common Framework" /Silent]
                200411152151000687 I Install Cleanup not running (2)
                200411152151000687 I Install LocalSystem=0
                200411152151000687 I Dialog Searching for previous install...
                200411152151000687 I Dialog Previous install found, switching to upgrade mode
                200411152151000734 I Install Manifest version 300050000019c installed 30001000000d3
                200411152151000750 I Util Run [C:\Program Files\Network Associates\Common Framework\FrmInst.exe] cmdline [/Install=Agent /InstDir="C:\Program Files\Network Associates\ePO\Common Framework" /Silent /IgnoreUser]
                200411152151000750 E Util error 3
                200411152151000750 E Dialog The installation was not successfull!
                200411152151000750 I Main END 1532
                200411152152570687 I Main START 952
                200411152152570703 I Main Command line [/Install=Agent /InstDir="C:\Program Files\Network Associates\ePO\Common Framework" /Silent]
                200411152152570718 I Install Cleanup not running (2)
                200411152152570718 I Install LocalSystem=0
                200411152152570718 I Dialog Searching for previous install...
                200411152152570718 I Dialog Previous install found, switching to upgrade mode
                200411152152570765 I Install Manifest version 300050000019c installed 30001000000d3
                200411152152570796 I Util Run [C:\Program Files\Network Associates\Common Framework\FrmInst.exe] cmdline [/Install=Agent /InstDir="C:\Program Files\Network Associates\ePO\Common Framework" /Silent /IgnoreUser]
                200411152152570796 E Util error 3
                200411152152570796 E Dialog The installation was not successfull!
                200411152152570796 I Main END 952
                200411152207290406 I Main START 1932
                200411152207290593 I Main Command line [/Install=Agent /InstDir="C:\Program Files\Network Associates\ePO\Common Framework" /Silent]
                200411152207290765 I Install Cleanup not running (2)
                200411152207290765 I Install LocalSystem=0
                200411152207290765 I Dialog Searching for previous install...
                200411152207290828 I Dialog Previous install found, switching to upgrade mode
                200411152207290859 I Install Manifest version 300050000019c installed 30001000000d3
                200411152207290875 I Util Run [C:\Program Files\Network Associates\Common Framework\FrmInst.exe] cmdline [/Install=Agent /InstDir="C:\Program Files\Network Associates\ePO\Common Framework" /Silent /IgnoreUser]
                200411152207290875 E Util error 3
                200411152207290875 E Dialog The installation was not successfull!
                200411152207290890 I Main END 1932
                200411152214030375 I Main START 2280
                200411152214030500 I Main Command line [/Install=Agent /InstDir="C:\Program Files\Network Associates\ePO\Common Framework" /Silent]
                200411152214030578 I Install Cleanup not running (2)
                200411152214030578 I Install LocalSystem=0
                200411152214030578 I Dialog Searching for previous install...
                200411152214030578 I Dialog Previous install found, switching to upgrade mode
                200411152214030625 I Install Manifest version 300050000019c installed 30001000000d3
                200411152214030640 I Util Run [C:\Program Files\Network Associates\Common Framework\FrmInst.exe] cmdline [/Install=Agent /InstDir="C:\Program Files\Network Associates\ePO\Common Framework" /Silent /IgnoreUser]
                200411152214030640 E Util error 3
                200411152214030640 E Dialog The installation was not successfull!
                200411152214030656 I Main END 2280
                • 5. RE: EPO 3.0 or 3.5 install problem??Why???
                  metalhead
                  So the installation was successfull before 11.November - did you change something after this date ? What are your NTFS-permissions on the directory "C:\Program Files\Network Associates\Common Framework" ? If the permissions are correct try to deinstall the agent "FRMINST /REMOVE=Agent", then deinstall Virusscan (if installed). Afterwards reinstall the agent and Virusscan.

                  Cheers TOm
                  • 6. CMA hangin during installation
                    Kamicatze
                    Also , you can do the following:

                    open a registry and browse to
                    HKEYLM, SOFTWARE, MICROSOFT, WINDOWS, CURRENT VERSION, UNINSTALL and look for a folder starting with {44bxxxx}
                    in there should be an entry called
                    "InstallCMAUpdater"=dword:00000001

                    change it to
                    "InstallCMAUpdater"=dword:00000000

                    rerun the setup...

                    after setup is finished
                    then stop the epo services, server and event parser.

                    then go to :
                    c:\epoinstalldir\ (default: program files\network associates\epo\3.x)
                    \db\software\current\epoagent3000\install\040x and run the framepkg.exe file

                    start eposervices and it should be back online
                    • 7. I have change the security settings,but Erron still exist??
                      When I install to "Start Server",then setup incomplete clue on as below:


                      20041128142827
                      20041128142827 ----- ePolicy Orchestrator 3.0 Setup Starts -----
                      20041128142827 reg open: 0x80000002\SOFTWARE\Microsoft\Windows\CurrentVersion
                      20041128142827 =>0x90
                      20041128142827 reg get: 0x90\ProgramFilesDir (260)
                      20041128142827 =>C:\Program Files
                      20041128142827 reg get: 0x90\CommonFilesDir (260)
                      20041128142827 =>C:\Program Files\Common Files
                      20041128142827 reg close: 0x90
                      20041128142827 reg open: 0x80000002\Software\Microsoft\Windows\CurrentVersion\uninstall\{CCC8202A-28D0-4 594-93B3-6E6304D52DC2}
                      20041128142827 =>0x90
                      20041128142827 reg get: 0x90\InProgress
                      20041128142827 =>1
                      20041128142827 Detected: Current Install.
                      20041128142827 reg get: 0x90\ProductFolder (260)
                      20041128142827 =>C:\Program Files\Network Associates\ePO
                      20041128142827 reg get: 0x90\PreviousProductFolder (260)
                      20041128142827 =>
                      20041128142827 reg get: 0x90\AgentPort (16)
                      20041128142827 =>83
                      20041128142827 reg get: 0x90\ConsolePort (16)
                      20041128142827 =>84
                      20041128142827 reg get: 0x90\AgentPingPort (16)
                      20041128142827 =>8081
                      20041128142827 reg get: 0x90\AgentBroadcastPingPort (16)
                      20041128142827 =>8082
                      20041128142827 reg get: 0x90\ServerPassword (81)
                      20041128142827 =>M7wkt4KWXltnY6QNOsVexH9psAU8z0HbZ2OkDTrFXsR/abAFPM9B3Q==
                      20041128142827 reg get: 0x90\ServerUsername (257)
                      20041128142827 =>administrator
                      20041128142827 reg get: 0x90\ServerDomain (16)
                      20041128142827 =>sika
                      20041128142827 reg get: 0x90\DatabasePassword (81)
                      20041128142827 =>M7wkt4KWXltnY6QNOsVexH9psAU8z0HbZ2OkDTrFXsR/abAFPM9B3Q==
                      20041128142827 reg get: 0x90\DatabaseDomain (16)
                      20041128142827 =>sika
                      20041128142827 reg get: 0x90\DatabaseUsername (257)
                      20041128142827 =>administrator
                      20041128142827 reg get: 0x90\DatabaseServer (64)
                      20041128142827 =>SIKA-CHRIS
                      20041128142827 reg get: 0x90\DatabaseName (128)
                      20041128142827 =>ePO_SIKA-CHRIS
                      20041128142827 reg get: 0x90\InstallingServer
                      20041128142827 =>1
                      20041128142827 reg get: 0x90\InstallingMSDE
                      20041128142827 =>0
                      20041128142827 reg get: 0x90\MSDEInstalledByPreviousEPO
                      20041128142827 =>0
                      20041128142827 reg get: 0x90\PreserveCMUSettings
                      20041128142827 =>0
                      20041128142827 reg get: 0x90\SQLAccount
                      20041128142827 =>0
                      20041128142827 reg get: 0x90\SQLAccountChangePassword
                      20041128142827 =>0
                      20041128142827 reg get: 0x90\EditionName (256)
                      20041128142827 =>Enterprise Edition
                      20041128142827 reg get: 0x90\EditionCode
                      20041128142827 =>1
                      20041128142827 reg get: 0x90\AskToContinue
                      20041128142827 =>1
                      20041128142827 reg get: 0x90\VSEFolder (260)
                      20041128142827 reg get: 0x90\VSCFolder (260)
                      20041128142827 reg close: 0x90
                      20041128142828 reg open: 0x80000002\Software\Microsoft\Windows\CurrentVersion\uninstall\{CCC8202A-28D0-4 594-93B3-6E6304D52DC2}
                      20041128142828 =>0x90
                      20041128142828 reg get: 0x90\Script (64)
                      20041128142828 =>bcigd
                      20041128142828 reg get: 0x90\NextStep
                      20041128142828 =>3
                      20041128142828 reg close: 0x90
                      20041128142828 ------------------------------------------
                      20041128142828 ----------- Install Step Table -----------
                      20041128142828 ------------------------------------------
                      20041128142828 Step # 0 () = Initialize Installation
                      20041128142828 Step # 1 () = Install Files
                      20041128142828 Step # 2 () = Initialize Server Database
                      20041128142828 Step # 3 () = Start Server
                      20041128142828 Step # 4 () = Finish Installation
                      20041128142828 ------------------------------------------
                      20041128142828 ----- Starting Execution -----
                      20041128142828 reg open: 0x80000002\Software\Microsoft\Windows\CurrentVersion\Run
                      20041128142828 =>0x90
                      20041128142828 reg remove: 0x90\ePO
                      20041128142828 reg close: 0x90
                      20041128142828 reg open: 0x80000002\Software\Microsoft\Windows\CurrentVersion\uninstall\{CCC8202A-28D0-4 594-93B3-6E6304D52DC2}
                      20041128142828 =>0x90
                      20041128142828 reg set: 0x90\NextStep=3
                      20041128142828 reg close: 0x90
                      20041128142828 ----- Step 3 Start Server -----
                      20041128142828 reg open: 0x80000002\Software\Microsoft\Windows\CurrentVersion\uninstall\{CCC8202A-28D0-4 594-93B3-6E6304D52DC2}
                      20041128142828 =>0x90
                      20041128142828 reg get: 0x90\InstallCMAAgent
                      20041128142828 =>1
                      20041128142828 execute: "F:\Setup\framepkg.exe" /Install=Agent /InstDir="C:\Program Files\Network Associates\ePO\Common Framework" /Silent
                      20041128142845 exit code -23
                      20041128142845 ----- Fail -----
                      20041128142845 There was an unexpected error during the McAfee Common Framework install. Error Code: -23

                      Windows error code ffffffe9:
                      Error API: CMAAgentInstall
                      Troubleshooting code: 285

                      Troubleshooting logs have been saved in this folder: "C:\WINNT\Nai Logs". Have the TRACE.LOG file and other logs available if you contact Customer Support for assistance.

                      Resolve any errors, then run Setup again to continue from this point.
                      20041128142845 reg close: 0x90
                      20041128142847 Starting command [explorer "C:\WINNT\Nai Logs"]


                      Why???????????????? Urgent!!!!!
                      • 8. Re: EPO 3.0 or 3.5 install problem??Why???
                        i am also facing the same problem while upgrading from epo3.02 to epo3.5 and doing all these steps like change the registry value to 0 and aswigning the user rights but not working can you please help me on this the follwing errors are comming,

                        Windows error code 1603: Fatal error during installation.
                        Error API: CMAAgentInstall
                        Troubleshooting code: 285

                        thanks
                        uzair

                        • 9. errors
                          Kamicatze
                          Guys, check if a framework-leftover is present (standard: c:program files\NAI\comm. Framewrk

                          if there are contents...
                          run a frminst.exe /forceuninstall

                          you might need to reboot the machine....

                          also, older systems could have a folder on the c drinve, called EPOAGENT
                          on the McAfee knowledgebase is an article hot to remove that old version.

                          (not sure but should be poaginst.exe /remove)

                          then again, see if the reg code needs to be set to 0

                          rerun setup,
                          boot the box

                          go
                          C:/programfiles/nai./epo/3.x/ DB/SOFTWARE/CURRENT/EPOAGENT3000/INSATLL/040x/
                          and run the framepkg.exe

                          this is required, if you want epo to be able to pull updates or schedule tasks...

                          hope that helped
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