2 Replies Latest reply on Jul 30, 2015 1:58 AM by catdaddy

    McAfee On-Access Scanner service is malware

    esteban

      McAfee On-Access Scanner (MOAS) service frequently locks up my machine for 10 minutes to 4 hours.

       

      During the lockup, Task Manager reports (when it can squeeze in some CPU) that disk utilization is at 100 percent during the entire time of the lockup, and nearly all of it is used by MOAS. It reports that over 50 percent of RAM is used by MOAS during the lockup, and up to 87 percent of the CPU is used by MOAS during the lockup.

       

      McAfee employees are unwilling or unable to understand the issue. They repeatedly tell me that I've contacted he wrong office, or the wrong company, or respond with specific details about my McAfee account and product registration, then proceed to explain to me what viruses are, and direct me to free tools to remove viruses, as if I had no virus protection at all.

       

       

      The malware is McAfee On-Access Scanner service. How do I kill or throttle it?

       

       

      McAfee Security Center 13.6.1529 last updated 2/22/2015.

      McAfee Anti-Virus and Anti-Spyware 17.6.559 last updated 2/22/2015

      McAfee Personal Firewall 14.6.495 last updated 2/22/2015

      McAfee Anti-Spam 14.6.275 last updated 2/22/2015 content update 7/29/2015

      McAfee Parental Controls 15.6.141 last updated 2/22/2015

      McAfee QuickClean and Shredder 13.6.353 last updated 2/22/2015

      OS NameMicrosoft Windows 8.1
      Version6.3.9600 Build 9600
      OS ManufacturerMicrosoft Corporation
      System ManufacturerDell Inc.
      System ModelInspiron 7720
      System Typex64-based PC
      ProcessorIntel(R) Core(TM) i7-3630QM CPU @ 2.40GHz, 2401 Mhz, 4 Core(s), 8 Logical Processor(s)
      BIOS Version/DateDell Inc. A13, 3/11/2013
      SMBIOS Version2.7