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Usually if you purchased McAfee from Dell you contact Dell support initially and they if they cannot figure the issue out should escalate it to McAfee. If no good with Dell you call call McAfee. that said I do not know why they saying you called the wrong company?
dell support links to right screen.
If you bought elsewhere call support direct.
All that is null as your product has not updated in 5 months I would immediately run some of the tools here. Also when McAfee was installed did you ever had another scanner present either during the install or prior that needs removal and after so long I would relly consider a reinstall as a matter of urgency.
With Malwarebytes install the free version do NOT accept the free trial of the premium version. with Getsusp add your email address to the preferences so McAfee can update you on what was found.
Also you should be on 14.0 security center soon as Dell is upgrading as that version is needed to be compatible with windows 10.
Another thought is try disabling access protection in navigation general settings and alerts and try updating you are getting Anti spam updates so something is working. Reenable AP before trying other suggestions.
Have you tried running the McAfee Virtual technician?
If all this of no use i will escalate your issue to the forum tech
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