4 Replies Latest reply on Jul 26, 2015 10:18 AM by Peter M

    Update Status Issue

    unsatisfiedcustomer

      My apologies if this question has already been asked somewhere else, but I looked for it and could not find it. Also, after creating a profile with a password just to ask a question, I think I deserve to ask the question even if it has been asked before.

       

      While repairing my subscription which somehow expired, with 17 months to spare, but only on one computer, I noticed the update status displayed a very old date. When I click to update, it appears to update, but the update status date does not change.

       

      How can I fix the update status date to genuinely reflect the last date of (alleged) update, that way I can at least maintain the illusion that the software actually updated.

       

      Just to be sure we're all on the same page:

      The subscription is current.

      The problem exists on multiple computers.

      At least one of those computers is a fresh install.