Without more information, especially your comments in regards to 'Attempting to Repair your Subscription' and especially saying it somehow expired (17) months pre-mature. This would be better addressed by contacting Customer Service/Technical Support.
It is available 24/7 and (Free) Via Phone and Online Chat much quicker.
All the Best
McAfee Community Moderator
Is this consumer or corporate as you posted in corporate epo area?
Moved this to Consumer > General ... for now.
It's probably corrupted if it's old and assuming this is the Consumer software, best to uninstall via Control Panel > Programs and Features, reboot if asked to. Then download and run the McAfee Consumer Product Removal tool a.k.a. MCPR from HERE, reboot, then go to your online account page and reinstall everything from there.
This is all outlined in THIS FAQ
Toronto ▪ Canada
Volunteer Moderator - Consumer Products
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