5 Replies Latest reply on Jun 20, 2015 4:17 AM by Troja

    Stuck in Update mode

    larryl

      I'm new to SC/MEC, however this behavior is odd..   I've gone through the Enabling and whitelisting and now two endpoints are in Update Mode.  After my updated, I cannot End the update mode nor change the status of App or Change Control status to anything. Enable doesn't work, Disable doesn't work, End Update doesn't work...  would anyone have suggestions as to diagnosing this?  It has occurred on two (and only for the time being) endpoints in my ePO environment.

       

      Thanks!

        • 1. Re: Stuck in Update mode

          Are you getting anything in the logs?

          • 2. Re: Stuck in Update mode
            Troja

            Hi,

            are you changing the setting through command line or through EPO?

             

            I´m just asking, because if the MAC command line is recovered, there is nothing changed through the McAfee Agent.

            The second Option could be, happened in my LAB environmen, the System Needs a reboot. You can check this directly in EPO. Click Solidcore on the installed products, scroll down, there is an entry is a reboot is required or not.

             

            Cheers,

            Thorsten

            • 3. Re: Stuck in Update mode
              larryl

              nothing in logs.

              • 4. Re: Stuck in Update mode
                larryl

                Well, after some digging I found the mfe agent was refusing to communicate with epo.  redeploying the agent didn't work either so rebuilt the endpoint and now it works. 

                 

                To Troja, I didn't see an 'Installed Products' listing in the system menu - is that under another name or a sub menu?  My software inventory didn't have an entry for a reboot option (using both 5.1 and 5.3.

                • 5. Re: Stuck in Update mode
                  Troja

                  Hmmm,

                  tested with EPO 5.1.1....it depends on the Status of your System if "reboot is required" is shown or not. This is not a fixed entry. Take a look at the screenshot.

                   

                  Solidcore_update.jpg

                  It would be interesting what really happend on your endpoint. I a production environment a complete reinstall of the System is not necessary when removing the product completely and reinstall it afterwards.

                   

                  Cheers