1 2 Previous Next 12 Replies Latest reply on Jun 22, 2015 8:41 AM by ptulloch

    Problems deploying VirusScan 8.7 patch 5

    ptulloch

      Hello

       

      I've recently taken over admin of an EPO version 4.0 server which had fallen into disrepair a bit.  I'm mostly new to this and need some assistance.  The clients are Windows 7 and are all running VirusScan 8.7i patch 4, and as such are failing to update the engine to version 5600.  I understand that I need to update clients to patch 5, then hotfix 777352.  However, I'm having some trouble doing this via the EPO server.  I've uploaded patch 5 to the repository, and as all clients should update DATs, engine & product updates on startup, I was hopeful that I should see clients updating to patch 5, but the logs are giving me this on at the first two machines that I've looked at:

       

      18 June 2015 12:39:33

      Info

      Scheduler

      Scheduler: Invoking task [Update at Startup task]...

      18 June 2015 12:39:33

      Info

      Agent

      Agent will connect to Server in randomized 10 minutes interval

      18 June 2015 12:39:33

      Info

      Agent

      Next policy enforcement in 30 minutes

      18 June 2015 12:39:33

      Info

      Agent

      Agent will connect to Server in : 3 minutes and 8 seconds

      18 June 2015 12:39:33

      Info

      Updater

      Checking update packages from repository ePO_AHLSOUAV1.

      18 June 2015 12:39:34

      Info

      Updater

      Initializing update...

      18 June 2015 12:39:34

      Info

      Updater

      Downloading catalog.z.

      18 June 2015 12:39:34

      Info

      Updater

      Verifying catalog.z.

      18 June 2015 12:39:34

      Info

      Updater

      Extracting catalog.z.

      18 June 2015 12:39:34

      Info

      Updater

      Loading update configuration from: catalog.xml

      18 June 2015 12:39:35

      Info

      Updater

      These updates will be applied if they are in the repository: Engine, DAT, VIRUSCAN8700.

      18 June 2015 12:39:35

      Info

      Updater

      Downloading PkgCatalog.z.

      18 June 2015 12:39:35

      Info

      Updater

      Verifying PkgCatalog.z.

      18 June 2015 12:39:35

      Info

      Updater

      Extracting PkgCatalog.z.

      18 June 2015 12:39:35

      Info

      Updater

      Loading update configuration from: PkgCatalog.xml

      18 June 2015 12:39:36

      Info

      Updater

      Verifying V2engdet.mcs.

      18 June 2015 12:39:36

      Info

      Updater

      McAfee VirusScan Enterprise Workstation has been reached to end of life.

      18 June 2015 12:39:36

      Info

      Updater

      Update failed to version 5700.7163.

      18 June 2015 12:39:36

      Info

      Updater

      Product(s) running the latest Engine.

      18 June 2015 12:39:36

      Info

      Updater

      Downloading PkgCatalog.z.

      18 June 2015 12:39:36

      Info

      Updater

      Verifying PkgCatalog.z.

      18 June 2015 12:39:36

      Info

      Updater

      Extracting PkgCatalog.z.

      18 June 2015 12:39:36

      Info

      Updater

      Loading update configuration from: PkgCatalog.xml

      18 June 2015 12:39:37

      Info

      Updater

      Verifying V2datdet.mcs.

      18 June 2015 12:39:37

      Info

      Updater

      Product(s) running the latest DATs.

      18 June 2015 12:39:37

      Info

      Updater

      Verifying VSE870Det.mcs.

      18 June 2015 12:39:37

      Info

      Updater

      Downloading VSE870Det.mcs.

      18 June 2015 12:39:38

      Info

      Updater

      File VSE870Det.mcs is corrupt. Downloading complete file again.

      18 June 2015 12:39:38

      Info

      Updater

      Error occurred while verifying VSE870Det.mcs.

      18 June 2015 12:39:38

      Info

      Updater

      Updates were not applied because the update process encountered an unknown error: VIRUSCAN8700.

      18 June 2015 12:39:40

      Info

      Updater

      Update Finished

      18 June 2015 12:40:18

      Info

      Updater

      Checking update packages from repository McAfeeHttp.

      18 June 2015 12:40:18

      Info

      Updater

      Initializing update...

      18 June 2015 12:40:18

      Info

      Updater

      Downloading catalog.z.

      18 June 2015 12:40:18

      Info

      Updater

      Verifying catalog.z.

      18 June 2015 12:40:18

      Info

      Updater

      Extracting catalog.z.

      18 June 2015 12:40:18

      Info

      Updater

      Loading update configuration from: catalog.xml

      18 June 2015 12:40:19

      Info

      Updater

      These updates will be applied if they are in the repository: Engine, DAT, VIRUSCAN8700.

      18 June 2015 12:40:19

      Info

      Updater

      Downloading PkgCatalog.z.

      18 June 2015 12:40:19

      Info

      Updater

      Verifying PkgCatalog.z.

      18 June 2015 12:40:19

      Info

      Updater

      Extracting PkgCatalog.z.

      18 June 2015 12:40:19

      Info

      Updater

      Loading update configuration from: PkgCatalog.xml

      18 June 2015 12:40:20

      Info

      Updater

      Verifying V2engdet.mcs.

      18 June 2015 12:40:20

      Info

      Updater

      McAfee VirusScan Enterprise Workstation has been reached to end of life.

      18 June 2015 12:40:20

      Info

      Updater

      Update failed to version 5700.7163.

      18 June 2015 12:40:20

      Info

      Updater

      Product(s) running the latest Engine.

      18 June 2015 12:40:20

      Info

      Updater

      Downloading PkgCatalog.z.

      18 June 2015 12:40:20

      Info

      Updater

      Verifying PkgCatalog.z.

      18 June 2015 12:40:20

      Info

      Updater

      Extracting PkgCatalog.z.

      18 June 2015 12:40:20

      Info

      Updater

      Loading update configuration from: PkgCatalog.xml

      18 June 2015 12:40:21

      Info

      Updater

      Verifying V2datdet.mcs.

      18 June 2015 12:40:21

      Info

      Updater

      Product(s) running the latest DATs.

      18 June 2015 12:40:21

      Info

      Updater

      Verifying VSE870Det.McS.

      18 June 2015 12:40:21

      Info

      Updater

      Downloading VSE870Det.McS.

      18 June 2015 12:40:22

      Info

      Updater

      File VSE870Det.McS is corrupt. Downloading complete file again.

      18 June 2015 12:40:22

      Info

      Updater

      Error occurred while verifying VSE870Det.McS.

      18 June 2015 12:40:22

      Info

      Updater

      Updates were not applied because the update process encountered an unknown error: VIRUSCAN8700.

      18 June 2015 12:40:24

      Info

      Updater

      Update Finished

      18 June 2015 12:40:24

      Info

      Updater

      Unable to find a valid repository.

       

      Am I going wrong somewhere? 

       

      Any assistance would be much appreciated.

       

      Thanks

      Paul

        • 1. Re: Problems deploying VirusScan 8.7 patch 5
          Peter M

          Moved to VSE for a faster response.

          ---

          Peter

          Moderator

          • 2. Re: Problems deploying VirusScan 8.7 patch 5
            Peter M

            Correction, ePO is a better spot so have moved it there.

            • 3. Re: Problems deploying VirusScan 8.7 patch 5
              g33k2303

              Hi ptulloch,

               

              As far as I can see, you are trying to update the current installation of the VSE 8.7i Patch 4 to Version 8.7i Patch 5. Did you install the 8.7i Patch 5 Repost Patch (full install of the 8.7i) or just the patch itself?

              If you have the repost patch mapped into the epo, I would suggest uninstalling the old VSE 8.7i Patch 4 before and then install the patch 5. This can be done in one task.

              Afterwards, make a hotfix update task for the VSE.

              Later on, you should be able to update to the latest Engine.

               

              You should also check, if there are any integrity issues on the repository server, where your client is getting the updates from. Check the location where you are deploying the updates to (ftp://servername/Current) and delete the VIRUSCAN8700 directory from the ftp. Go then to the Master Repository and let the master replicate to the repositories again. By doing this, you make sure, that you have the updated packages.

               

              Greetings

              • 4. Re: Problems deploying VirusScan 8.7 patch 5
                Richard Carpenter

                Hi ptulloch

                 

                Could you confirm if you have the HotFix P5 or the VSEP5 repost checked into your current branch:

                 

                The Hotfix which can be installed during a Client Update Task would appear like this in your Mater Repository where the type column would show "Hotfix" where as the Repost (VSE with P5 already applied) would show as "Install":

                 

                Screen Shot 2015-06-18 at 13.14.57.png

                 

                Regards

                Rich

                McAfee Volunteer Moderator

                Certified McAfee Product Specialist - ePO

                • 5. Re: Problems deploying VirusScan 8.7 patch 5
                  ptulloch

                  Hi Richard

                   

                  Yes, I have the Hotfix not the repost.  I assume I should remove this from the repository and download the full install?

                   

                  Thanks

                  Paul

                  • 6. Re: Problems deploying VirusScan 8.7 patch 5
                    ptulloch

                    Thanks also to g33k2303, looks like you and Richard are guiding me in the right direction.

                    • 7. Re: Problems deploying VirusScan 8.7 patch 5
                      ptulloch

                      Hello

                       

                      I'm not sure what changed but the clients started updating to patch 5 without me needing to remove and replace using the repost.  Anyway, that's all good so I uploaded the hotfix to the repository as well, and the clients are now picking that up.  However, they don't seem to be installing the latest version of the engine still.  Example of client log:

                       

                      22 June 2015 10:29:02

                      Info

                      Scheduler

                      Scheduler is now running

                      22 June 2015 10:29:02

                      Info

                      Scheduler

                      Scheduler: Invoking task [Update at Startup task]...

                      22 June 2015 10:29:02

                      Info

                      Agent

                      Agent will connect to Server in randomized full ASCI interval : 3600 seconds

                      22 June 2015 10:29:02

                      Info

                      Agent

                      Next policy enforcement in 30 minutes

                      22 June 2015 10:29:02

                      Info

                      Agent

                      Agent will connect to Server in : 29 minutes and 8 seconds

                      22 June 2015 10:29:16

                      Info

                      Updater

                      Checking update packages from repository ePO_AHLSOUAV1.

                      22 June 2015 10:29:16

                      Info

                      Updater

                      Initializing update...

                      22 June 2015 10:29:16

                      Info

                      Updater

                      Verifying catalog.z.

                      22 June 2015 10:29:16

                      Info

                      Updater

                      Extracting catalog.z.

                      22 June 2015 10:29:16

                      Info

                      Updater

                      Loading update configuration from: catalog.xml

                      22 June 2015 10:29:17

                      Info

                      Updater

                      These updates will be applied if they are in the repository: Engine, DAT, VIRUSCAN8700.

                      22 June 2015 10:29:17

                      Info

                      Updater

                      Downloading PkgCatalog.z.

                      22 June 2015 10:29:17

                      Info

                      Updater

                      Verifying PkgCatalog.z.

                      22 June 2015 10:29:17

                      Info

                      Updater

                      Extracting PkgCatalog.z.

                      22 June 2015 10:29:17

                      Info

                      Updater

                      Loading update configuration from: PkgCatalog.xml

                      22 June 2015 10:29:18

                      Info

                      Updater

                      Verifying V2engdet.mcs.

                      22 June 2015 10:29:18

                      Info

                      Updater

                      McAfee VirusScan Enterprise Workstation has been reached to end of life.

                      22 June 2015 10:29:18

                      Info

                      Updater

                      Update failed to version 5700.7163.

                      22 June 2015 10:29:19

                      Info

                      Updater

                      Product(s) running the latest Engine.

                      22 June 2015 10:29:19

                      Info

                      Updater

                      Downloading PkgCatalog.z.

                      22 June 2015 10:29:19

                      Info

                      Updater

                      Verifying PkgCatalog.z.

                      22 June 2015 10:29:19

                      Info

                      Updater

                      Extracting PkgCatalog.z.

                      22 June 2015 10:29:19

                      Info

                      Updater

                      Loading update configuration from: PkgCatalog.xml

                      22 June 2015 10:29:20

                      Info

                      Updater

                      Verifying V2datdet.mcs.

                      22 June 2015 10:29:20

                      Info

                      Updater

                      Product(s) running the latest DATs.

                      22 June 2015 10:29:20

                      Info

                      Updater

                      Verifying VSE870Det.mcs.

                      22 June 2015 10:29:20

                      Info

                      Updater

                      Searching available updates for McAfee VirusScan Enterprise 8.7.0.

                      22 June 2015 10:29:20

                      Info

                      Updater

                      Product(s) running the latest HotFix 5.

                      22 June 2015 10:29:20

                      Info

                      Updater

                      Product(s) running the latest HotFix 777352.

                      22 June 2015 10:29:22

                      Info

                      Updater

                      Update Finished

                       

                      Should I persist with this, or does it make more sense to simply move on to VirusScan v8.8?

                       

                      Thanks in advance for any assistance.

                      Paul

                      • 8. Re: Problems deploying VirusScan 8.7 patch 5
                        g33k2303

                        McAfee KnowledgeBase - VirusScan Enterprise 8.7i Patch 5 and Hotfix 982564 are required for VirusScan Enterprise 8.7i to…

                         

                        I have found this KB. This should solve this issue.

                         

                        To install the hotfix on VSE 8.7i Patch 5, extract VSE870HF982564.Zip and either run the hotfix directly on a client or deploy it through ePolicy Orchestrator (ePO).


                        Greetings

                        • 9. Re: Problems deploying VirusScan 8.7 patch 5
                          ptulloch

                          Ah, thanks g33k2303

                           

                          I had been working from an older KB which referred to a hotfix needed to install engine version 5600.  I hadn't realised that there was a newer hotfix for 5700.  I'll give this a try.

                           

                          Paul

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