8 Replies Latest reply on Jun 22, 2015 5:49 AM by seginfo.inpi

    On demand scan failed

    seginfo.inpi

      good afternoon

       

       

      I am epo 4.6.6. Select the computers you want to perform the task. After running the scan on demand the log appears as failed.

       

      Server Task Log Details Previous Next dummy Server Task Log Information

       

       

      Name: RunNow Task For: VirusScan Enterprise 8.8.0> On Demand Scan

      Source: Run Client Task

      Start Date: 6/11/15 12:49:48 PM

      Duration: 20 minutes

      User Name: xxxxxxxxxxx

      Status: Failed

       

      Anyone know what might be happening?

        • 1. Re: On demanda sacan failed
          catdaddy

          Moved to  Buisness General Discussion > Discussions

          For Better Assistance

           

          Cliff

          Moderator

          • 2. Re: On demand scan failed
            Peter M

            ePO is probably best so moved it there.

            • 3. Re: On demand scan failed
              catdaddy

              Gotcha

              • 4. Re: On demand scan failed
                ze.mysterious

                Hello,

                 

                To help you troubleshoot this issue, you can perform the following:

                 

                • Check if Agent is communicating with the ePO correctly
                • You can also verify agent logs which can lead you to something
                • Try to ping your machine from the ePO to test if the machine is reachable
                • Try to telnet the port used for the tasks
                  Ex: telnet ipaddresstargetmachine portused

                 

                to know which ports is in use by the ePO go to : Menu -> Server Settings -> Ports

                • 5. Re: On demand scan failed
                  seginfo.inpi

                  Good afternoon

                  Thank you all for your help. I made the following requests tests:


                  Check if Agent is communicating with the ePO Correctly:

                  In System Tree, selected machines and clicked on the "Wake up agents". After some time checked the log in Server task logs:

                  Server Task Log Details
                  Previous
                  Next
                  Server Task Log Information
                  Name: Wake Up Agents
                  Source: Server Task
                  Start Date: 6/15/15 12:29:38 PM
                  Duration: 8 minutes
                  User Name: xxxxxxx
                  Status: Completed
                  Log Messages

                  Subtasks
                  06/15/15 12:29:38 PM Started: Wake up agents
                  06/15/15 12:29:38 PM Waking up 16 agents
                  06/15/15 12:37:48 PM Completed: 13
                  06/15/15 12:37:48 PM Failed: 0
                  06/15/15 12:37:48 PM Expired: 3
                  06/15/15 12:37:48 PM Completed: Wake up agents (Completed: 13 Failed: 0, Expired: 3)

                  At first the majority responded to the agent.


                  You can Also VERIFY agent logs Which can lead you to something

                  Where do I check these logs?


                  Try to ping your machine from the ePO to test if the machine is reachable

                  I was ping my machine and all other from the EPO and the communication is reachable.


                  Try to telnet the port used for the tasks

                  Try telnet for the port (Agent wake-up communication port: 8081) and communication was sucessful.

                  Whats are you may be happening?

                  • 6. Re: On demand scan failed
                    ze.mysterious

                    Try to test the following on one of the machines:

                     

                    • connect to the target machine
                    • go to : %TEMP% directory and you shall see McAfee logs.
                    • launch your ODS
                    • check back again on the logs, you shall have a hint

                     

                    also, if its a windows machine, open the virus scan console and right click on the On-Demand Scan task and select view logs

                    • 7. Re: On demand scan failed
                      seginfo.inpi

                      Again run the ODS. I was in the system tree.I selected the machine and then Actions - Agents - Show Agent logs. The result was this (I took the log that ran in the morning and the late afternoon:

                       

                       

                      McAfee Agent Activity Log

                      Version [4.8.0.887] Computer name [00012] ePO server [SOPHOS]
                      View debug logs: FrameSvc current / previous, NaPrdMgr current / previous

                       

                      Date and Time

                      Type

                      Component

                      Message

                       

                      15/06/2015 09:04:14

                      Info

                      Agent

                      O agente está procurando eventos para upload

                       

                      15/06/2015 09:09:14

                      Info

                      Agent

                      O agente está procurando eventos para upload

                       

                      15/06/2015 09:14:14

                      Info

                      Agent

                      O agente está procurando eventos para upload

                       

                      15/06/2015 11:43:56

                      Info

                      Agent

                      Sessão de comunicação do agente iniciada

                      15/06/2015 11:43:56

                      Info

                      Agent

                      Agente conectando-se ao servidor ePO

                      15/06/2015 11:43:57

                      Info

                      Agent

                      Pacote carregado no servidor ePO com êxito

                      15/06/2015 11:43:57

                      Info

                      Agent

                      Sessão de comunicação do agente encerrada

                      15/06/2015 11:43:59

                      Info

                      Agent

                      Envio do próximo lote de 1 itens de canal de dados

                      15/06/2015 11:43:59

                      Info

                      Agent

                      Sessão de comunicação do agente iniciada

                      15/06/2015 11:43:59

                      Info

                      Agent

                      Agente conectando-se ao servidor ePO

                      15/06/2015 11:44:00

                      Info

                      Agent

                      Não foi recebido pacote do servidor ePO

                      15/06/2015 11:44:00

                      Info

                      Agent

                      Sessão de comunicação do agente encerrada

                      15/06/2015 11:44:06

                      Info

                      Scheduler

                      Adicionada nova tarefa VirusScan Enterprise 8.8.0 > On Demand Scan à lista de tarefas do Programador

                      15/06/2015 11:44:11

                      Info

                      Agent

                      Envio do próximo lote de 1 itens de canal de dados

                      15/06/2015 11:44:11

                      Info

                      Agent

                      Sessão de comunicação do agente iniciada

                      15/06/2015 11:44:11

                      Info

                      Agent

                      Agente conectando-se ao servidor ePO

                      15/06/2015 11:44:11

                      Info

                      Agent

                      Não foi recebido pacote do servidor ePO

                      15/06/2015 11:44:11

                      Info

                      Agent

                      Sessão de comunicação do agente encerrada

                      15/06/2015 11:44:15

                      Info

                      Agent

                      O agente está procurando eventos para upload

                      15/06/2015 11:44:21

                      Info

                      Scheduler

                      Programador: chamando tarefa [VirusScan Enterprise 8.8.0 > On Demand Scan]...

                      15/06/2015 11:44:24

                      Info

                      Agent

                      Envio do próximo lote de 1 itens de canal de dados

                      15/06/2015 11:44:24

                      Info

                      Agent

                      Sessão de comunicação do agente iniciada

                      15/06/2015 11:44:24

                      Info

                      Agent

                      Agente conectando-se ao servidor ePO

                      15/06/2015 11:44:24

                      Info

                      Agent

                      Não foi recebido pacote do servidor ePO

                      15/06/2015 11:44:24

                      Info

                      Agent

                      Sessão de comunicação do agente encerrada

                      15/06/2015 11:44:36

                      Info

                      Scheduler

                      A tarefa VirusScan Enterprise 8.8.0 > On Demand Scan foi excluída (ID={AEEEC3AE-F1F1-4D39-9EA5-BC462EBB1D9E})

                      15/06/2015 17:38:12

                      Info

                      Agent

                      Sessão de comunicação do agente iniciada

                      15/06/2015 17:38:12

                      Info

                      Agent

                      Agente conectando-se ao servidor ePO

                      15/06/2015 17:38:12

                      Info

                      Agent

                      Pacote carregado no servidor ePO com êxito

                      15/06/2015 17:38:12

                      Info

                      Agent

                      Sessão de comunicação do agente encerrada

                      15/06/2015 17:38:14

                      Info

                      Agent

                      Envio do próximo lote de 1 itens de canal de dados

                      15/06/2015 17:38:14

                      Info

                      Agent

                      Sessão de comunicação do agente iniciada

                      15/06/2015 17:38:14

                      Info

                      Agent

                      Agente conectando-se ao servidor ePO

                      15/06/2015 17:38:14

                      Info

                      Agent

                      Não foi recebido pacote do servidor ePO

                      15/06/2015 17:38:14

                      Info

                      Agent

                      Sessão de comunicação do agente encerrada

                      15/06/2015 17:38:23

                      Info

                      Scheduler

                      Adicionada nova tarefa VirusScan Enterprise 8.8.0 > On Demand Scan à lista de tarefas do Programador

                      15/06/2015 17:38:23

                      Info

                      Scheduler

                      Programador: chamando tarefa [VirusScan Enterprise 8.8.0 > On Demand Scan]...

                      15/06/2015 17:38:26

                      Info

                      Agent

                      Envio do próximo lote de 2 itens de canal de dados

                      15/06/2015 17:38:26

                      Info

                      Agent

                      Sessão de comunicação do agente iniciada

                      15/06/2015 17:38:26

                      Info

                      Agent

                      Agente conectando-se ao servidor ePO

                      15/06/2015 17:38:26

                      Info

                      Agent

                      Não foi recebido pacote do servidor ePO

                      15/06/2015 17:38:26

                      Info

                      Agent

                      Sessão de comunicação do agente encerrada

                      15/06/2015 17:38:37

                      Info

                      Scheduler

                      A tarefa VirusScan Enterprise 8.8.0 > On Demand Scan foi excluída (ID={9D7D8A75-B09F-4C3B-A3FC-399CB0F7CDB6})

                      • 8. Re: On demand scan failed
                        seginfo.inpi

                        Good morning

                         

                         

                        Someone managed to identify the possible error? Already, grateful to everyone.