2 Replies Latest reply on Nov 7, 2016 6:48 AM by gduryilmaz

    Error when opening DLP Endpoint

    jamestlm

      Hi all,

       

      I have a issue with DLP Policy Manager. When I open the manager via the "DLP Policy" ePO menu option I get this error presented to me:

       

      dlperror.png

       

      I have checked the DLP logs and found this in the the following log: C:\Program Files (x86)\McAfee\DLP\Management Tools\Log\log_08.06.2015.log

       

      ===============================================================================

      Jun 8 2:44:29 PM 2015 (5592-1) [CSFramework.Util.UI MessageBoxUtils::ShowDetailedError] Exception in code: CSFramework.Exceptions.DetailedException

      message: Object reference not set to an instance of an object.

      file: line:0 method:Void ShowDetailedError(CSFramework.Exceptions.DetailedException)

      file: line:0 method:Void ShowDetailedError(CSFramework.Localization.GenericMessage, System.Exception)

      file: line:0 method:Void LoadDLPApplication()

      file: line:0 method:Void LaunchManagementConsole(ManagementConsole.UserControls.MainParameters)

      file: line:0 method:Void SetRoot(ManagementConsole.UserControls.DLPPermission, Int32, System.String)

      file: line:0 method:System.Object _InvokeMethodFast(System.Object, System.Object[], System.SignatureStruct ByRef, System.Reflection.MethodAttributes, System.RuntimeTypeHandle)

      file: line:0 method:System.Object InvokeMethodFast(System.Object, System.Object[], System.Signature, System.Reflection.MethodAttributes, System.RuntimeTypeHandle)

      file: line:0 method:System.Object Invoke(System.Object, System.Reflection.BindingFlags, System.Reflection.Binder, System.Object[], System.Globalization.CultureInfo, Boolean)

      file: line:0 method:System.Object Invoke(System.Object, System.Reflection.BindingFlags, System.Reflection.Binder, System.Object[], System.Globalization.CultureInfo)

       

       

      ================================================================================

       

       

      Jun 8 2:44:31 PM 2015 (5592-1) [POPolicy] [ManagementConsole.UserControls.Templates TemplateSynchronizer::GetTemplateNodes] Could not find synchronization folder: C:\Program Files (x86)\McAfee\DLP\Management Tools\Templates\PnP Device Definitions

      Jun 8 2:44:31 PM 2015 (5592-1) [POPolicy] [ManagementConsole.UserControls.Templates TemplateSynchronizer::GetTemplateNodes] Could not find synchronization folder: C:\Program Files (x86)\McAfee\DLP\Management Tools\Templates\Whitelisted PnP Device Definitions

      Jun 8 2:44:31 PM 2015 (5592-1) [POPolicy] [ManagementConsole.UserControls.Templates TemplateSynchronizer::GetTemplateNodes] Could not find synchronization folder: C:\Program Files (x86)\McAfee\DLP\Management Tools\Templates\Wed Based Application Definitions

      Jun 8 2:44:31 PM 2015 (5592-1) [POPolicy] [ManagementConsole.UserControls.Templates TemplateSynchronizer::GetTemplateNodes] Could not find synchronization folder: C:\Program Files (x86)\McAfee\DLP\Management Tools\Templates\Document Properties

       

      Does anyone know why or how this has happened? I believe it may have happened the last time the policy was saved.

       

      Thanks in advance,

      James