3 Replies Latest reply on Jun 4, 2015 1:44 PM by catdaddy

    NEED HELP DELETING SAFEKEY ACCOUNT

    safekeyproblems

      Hi i am a safekey user

      i started using safekey in the mcafee central app

      in a recent update that feature (having safekey in the mcaffe central app) was removed

      i wanted to download the browser extension

      but i had forgotten my password (i always left it to remember password in the app)

      i clicked forgot password

      i got a hint sent to me through email

      i didnt understand my hint

      i clicked the option to recover the password using a one time password

      when i folllow the instructions it takes me to a webage that requires me to have the browser extension with my account set up

      this is the same extension i am trying to install but cant because i have to login but cant login because i cant remember the password

      this makes no sense on mcafee's part because i cant log in to the extension application

       

      Now i would like to delete the safekey account

      havent been able to find anything on the internet about this

      so i was hoping someone might help here

       

      ps I wont be checking here much

      if you have an answer email me at Email Address Removed By Moderator

       

      Thanks